Austin Subaru - Service Center

Wonderful start to finish Extremely satisfied with work done. Service technicians were friendly, fast, and did wonderful work. Great dealership! Extremely satisfied with work done. Service technicians were friendly, fast, and did wonderful work. Great dealership! More

Excellent service on short notice. Great communication! Excellent service on short notice. Great communication from the beginning until problem diagnosed! Immediate and friendly help by phone and thorough Excellent service on short notice. Great communication from the beginning until problem diagnosed! Immediate and friendly help by phone and thorough service to fix problem. More

Best customer service Austin Subaru has always had the best customer service and goes out of their way to provide great vehicle services as well. When having work done to m Austin Subaru has always had the best customer service and goes out of their way to provide great vehicle services as well. When having work done to my Tribeca they have always communicated any other issues noted during inspections that could jeopardize safety so they could be taken care of. I have been a customer since 2009 and will continue to be in the future. More

No empty promises When you drop off your car at a dealer they say, we should have it back for you today. Then late in the day, when they have not called, and you do, t When you drop off your car at a dealer they say, we should have it back for you today. Then late in the day, when they have not called, and you do, they have some excuse for not getting your car back that day. Not here at Austin Subaru. They have always had my car ready when they say it will be ready and it is always done when they say it will be. The best! More

Will Heller gave very good service. The service was performed promptly with all requested questions answered . His manner was easy polite and professional. WE hope that the new facilit The service was performed promptly with all requested questions answered . His manner was easy polite and professional. WE hope that the new facility will be more easily accessed and inviting. More

Dealership with Real People I brought my car in for an oil change which went well in scheduling and service time. I loved the car wash. However, in visiting with Roger Mathews I brought my car in for an oil change which went well in scheduling and service time. I loved the car wash. However, in visiting with Roger Mathews about trading cars, his experience and knowledge of my preferences made the paperwork and financing details go so smoothly, I walked out with a new car the next day! This is the third car I have bought from Roger and Austin Subaru. Roger was very helpful in setting up my Bluetooth and cell phone and explaining basic differences in this car and the one I traded in. I am very pleased that you have added one more experience of specialized media help and explanation with Jesse York. I probably would not have used this equipment to full advantage since I am not a tech person. Frankly, I had no idea what AWD or VDC systems were and how superior my Subarus have been. The video is so helpful to the average driver that just wants to get in the car and go! The dealership has grown so much since I bought the first car at the old location, I hope that you do not lose this personal and time-friendly experience. More

service department rudest I've ever dealt with For several years you couldn't make an appointment for an oil change and they didn't do them on Saturdays. So last week I tried to get an oil change For several years you couldn't make an appointment for an oil change and they didn't do them on Saturdays. So last week I tried to get an oil change on a Thursday morning and was told I needed to have an appointment if I didn't want to wait for hours. I did make an appointment for 10 am Saturday. I arrived a few minutes early and told them why I was there and that I had an appointment. They told me to wait inside. At 10:20 they came & asked me why I'd brought my car in and I told them I had made an appointment for an oil change. They said it would be 1 hour to 1 hour & 15 minutes. When I decided to leave they told it might take as little as 45 minutes - but why did I make an appointment if they had no intention of honoring it? I guess we will continue to find service elsewhere and we will NEVER buy another Subaru if it means dealing with Austin Subaru. Love the car but this isn't the first time they have made service extremely inconvenient, More

Great service! Very pleased with the service dept. as a whole. I was surprised by appointment scheduling not being over booked as other dealers are. Great job servic Very pleased with the service dept. as a whole. I was surprised by appointment scheduling not being over booked as other dealers are. Great job service department. More

Excellent Service I've been using Austin Subaru service for about 18 years, through four different Subarus. The service has always been excellent. Unlike some other aut I've been using Austin Subaru service for about 18 years, through four different Subarus. The service has always been excellent. Unlike some other automotive service places, they haven't tried to sell me services I didn't need. Staff are very professional and thorough. More