Austin Subaru - Service Center

ALWAYS OUTSTANDING SERVICE FIRST EXPERIENCE WITH AUSTIN SUBARU SERVICE WAS IN 1997 ON MY FIRST LEGACY. PURCHASED MY SECOND LEGACY IN 2005. AUSTIN SUBARU IS THE ONLY PLACE THOS FIRST EXPERIENCE WITH AUSTIN SUBARU SERVICE WAS IN 1997 ON MY FIRST LEGACY. PURCHASED MY SECOND LEGACY IN 2005. AUSTIN SUBARU IS THE ONLY PLACE THOSE CARS HAVE BEEN SERVISED. More

great service, great employee Hello.. I recently had my car serviced at the Austin location. Many thanks to Sean Williams who was just wonderful! His professionalism and attentio Hello.. I recently had my car serviced at the Austin location. Many thanks to Sean Williams who was just wonderful! His professionalism and attention to detail really made a great and lasting impression. He was very thorough, took the time to explain the process and really showed care and concern with both me and my vehicle. Exceptional customer service from him. Also Patrick, the porter/shuttle driver was very friendly and helpful. Austin Subaru's Service Center really does stand out amongst the rest! Sincerely, Patricia Lehto More

Blown HeadGasket on a 2011 Legacy I purchased my Subaru Legacy in 2010 from a dealership in Georgetown, We then moved to Austin and switched all our service efforts to the Huntland Loc I purchased my Subaru Legacy in 2010 from a dealership in Georgetown, We then moved to Austin and switched all our service efforts to the Huntland Location. We have had the normal repairs and maintenances done and didn't have anything major take place until we the car started overheating at about 80,000 miles. I had to have it towed to Subaru and thought it was only a stuck Thermostat. Subaru diagnosed the problem and informed me that it wasn't a stuck thermostat and that they would have to take the engine apart to find out where the problem was, when they started taking the engine apart they promptly offered to provide a loaner vehicle at no charge. Subaru then found the problem was the head gasket which shouldn't have happened on a Subaru with only 80,000 miles. The warranty on the vehicle was 5 years 60,000 miles, our car was over the mileage but within the 5 years. Subaru was VERY supportive and also surprised of this issue. The cost to fix the head gasket was over 3,0000 dollars which was very expensive for us. I was informed that I can call the Subaru to see if they could help out with some of the cost. I got full support from the Subaru dealership here in Austin. After talking to the Subaru headquarters and then Subaru aligning with the dealer I got almost everything covered! there was a small deductible but nothing like it would have been. I want to thank this dealer ship and give a highest rating to Sean Williams and the team that helped. During the work I was proactively called and provided updates to the work, they also helped to replace a timing belt when the engine was apart that would have cost allot of money if replaced on its own. Thanks again Subaru! During this ordeal I stated to my friends that I will not buy another Subaru, but after this service and support on this issue I will definitely buy another Subaru as my next car. signed satisfied Subaru owner 2014 More

Great service with a family atmosphere I really appreciate the family attitude of the service department. They are more than willing to go the extra mile to provide you with the satisfacti I really appreciate the family attitude of the service department. They are more than willing to go the extra mile to provide you with the satisfaction and comfort that your vehicle was service promptly and properly. More

I was able to make a scheduled appointment. I arrived at exactly my appointed time, was greeted by Amy and my vehicle serviced and washed in less that 75 minutes. The waiting room was a nice place to relax, exactly my appointed time, was greeted by Amy and my vehicle serviced and washed in less that 75 minutes. The waiting room was a nice place to relax, enjoy a snack, and read the paper. Made the time go by quickly. Overall, a very pleasant experience. More

We bought the extended service with our vehicle, so oil changes and tire rotations are covered. They threw in a car wash at no charge which I wasn't expecting. Very friendly and communicative staff. changes and tire rotations are covered. They threw in a car wash at no charge which I wasn't expecting. Very friendly and communicative staff. More

Very nice and informative service technician. I was surprised at the how expensive the services were. I felt like waiting an hour and a half is too long to wait. surprised at the how expensive the services were. I felt like waiting an hour and a half is too long to wait. More

You guys are really accomodating -shuttle drive, loaner car etc. It takes some of the stress away. Sean is always patient in explaining things. Thanks car etc. It takes some of the stress away. Sean is always patient in explaining things. Thanks More

Thank you for the 2014 Forester loaner car while the 120,000 maintenance ---and several other items--- were completed on my 2007 Forester! I depend on your excellent service department & certified m 120,000 maintenance ---and several other items--- were completed on my 2007 Forester! I depend on your excellent service department & certified mechanics to maintain the reliability of my vehicle (with 132K miles) as I continue to commute at least 120 miles daily. At $2000 + it was more than I had budgeted -- I am willing to invest in service & maintainence in return for the safety & reliability of my Subaru Forester commuter car-- especially when you take the time to explain and educate--allowing me the opportunity to make informed decisions. Thanks to your execellent vehicles as well as excellent service and maintainence I have no trouble recommending Austin Subaru as a great place to buy and service Subarus. So far, 3 of my friends L. Watkins, J. Dixon and M. McCarthy have all purchased Subarus from Austin Subaru! It won't be long before it is my turn to buy another Subaru Forester from Austin Subaru :-) Roger sold me my first one in 2006! Thank you, Leslie Michalak More

From the moment I drive in to the service area until I leave with my car, the staff is so friendly and helpful. I am always told exactly what my cost will be and the approximate amount of time my service leave with my car, the staff is so friendly and helpful. I am always told exactly what my cost will be and the approximate amount of time my service will take. The waiting area is terrific. I really like the quality of the service and the professional way in which I am treated. More