I was looking for a particular used Acura MDX and had been searching online and looking for some time. I hadn't found the price point I was looking for, so I continued to search for a few months until the perfect car came up at Auto Exchange. I paused for awhile because the price point was almost TOO good to be true. I immediately messaged the dealership to ask some questions about the car. They immediately got back to me and I went to look at it the very next day. Matt Heidrich, the General Manager, was the person who helped me. He greeted me with a smile and answered every question I had with complete honesty. He even pointed out a paint chip that I might not have noticed stating it was the only thing he noticed wrong on the vehicle! Now that is honesty! He was not pushy and was happy to spend as much time with me as I needed to feel comfortable. Its hard making a big decision like purchasing a vehicle, so I needed a day or so to think about it. I didn't want to lose the car to someone else, but I wasn't ready to buy right then. Matt didn't think twice about giving me the time I needed. He didn't try to keep me there, get me to fill out a credit application, ask how he could reach me, etc. There was nothing "salesy" about him. I did voluntarily give him my contact info because he said he would call me if someone else was interested in it and give me "the first right of refusal" which put my mind at ease about leaving and thinking a bit more. I was able to communicate with him easily via text and cell phone even after business hours! We all come up with questions after we leave, and I certainly did. It took me three days, and three visits back, and we bought the car! The price points there are so good, that there isn't a lot of negotiating room to be had, but I would rather have that and know what I am getting, then have to mess around over price not knowing if I am truly paying a good price or not. It is what it is. The price on my car was extremely fair. They also don't hesitate to show you the vehicle report/carfax before purchase and they are extremely honest on how they come to their price. I would absolutely recommend them and if I buy a used car again, I will absolutely go back to purchase my next vehicle there and would recommend them to anyone. Thanks Matt and Auto Exchange for helping me get my dream car! -Katie, Kansas City
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