Auto Express Suzuki

Don't go on their word Started off good. I also came financed through my bank. Asked the salesman about the car and was told it was perfect. Turn key go anywhere nothing wro Started off good. I also came financed through my bank. Asked the salesman about the car and was told it was perfect. Turn key go anywhere nothing wrong with it. So I sign the 'as is' paper work because I do try to trust people on their word. Anyway fast forward two days later and I get a check engine light on my 'turn key go anywhere car' and it's emissions related. The part(that actual is produced anymore, so I will have to hunt the part down) will cost me around 400 and around 300 for labor. I think what makes it frustrating is I emailed the gentleman who sold the car to me and told me the car was perfect and I never received anything back. Nothing not even sorry for your luck. I guess my advice would be get a second opinion if you are looking at one of their used cars. More

I feel mislead into buying a broken vehicle In the first week of December 2015, my wife and I bought a used 2007 Kia Sorento with 155,000 miles from Auto Express Kia in Erie, PA. The initial ask In the first week of December 2015, my wife and I bought a used 2007 Kia Sorento with 155,000 miles from Auto Express Kia in Erie, PA. The initial asking price when my wife found the listing was $6900. The sales associate, whose name I'm pretty sure is Brian, was very friendly and helpful. Prior to finalizing the sale, I asked to give the vehicle one last test drive because I realized I hadn't previously checked the 4-wheel-drive. This time, I engaged and disengaged the 4WD several times in both high and low gears, closely following the instructions in the owner's manual. Everything appeared to be working properly - the correct dashboard lights illuminated and I could hear what I thought was the 4WD system engaging under the vehicle. Unfortunately there was no snow on the ground at the time, and I couldn't tell whether all four wheels were getting power. Nevertheless, I was reassured by our associate that the vehicle was thoroughly checked by their service department and cleared of any mechanical problems. Fast-forward to January, about five weeks after the purchase, and all seemed to be well. Due to an uncharacteristically warm winter, we had not yet taken the Sorento out in the deep snow, and therefore had not attempted to use 4WD. Well, the snow finally came, and I engaged the 4WD, hoping to get some much-needed traction. Just as it had during the test drive, the 4WD seemed to initiate perfectly - the proper lights came on and I could hear the system engage - all seemed good to go. However, upon accelerating, I immediately suspected that there was no power going to the front wheels at all. I hastily called Auto Express and explained the situation. They offered to take a look and diagnose the problem, so we made a service appointment for their first available slot. Upon inspecting the vehicle, it was quickly determined that the entire front differential was torn to shreds and needed to be replaced. I explained to Josh in service that I had just bought the vehicle about a month prior, and it was clear to me now that the 4WD was not working properly at the time, despite seeming to engage smoothly. Josh expressed understanding, even going so far as to admit that not all 4WD vehicles entering their lot are checked to make sure the 4WD works properly before being re-sold! The following day I received a call from Josh - he'd spoken to the manager, who offered only to repair the vehicle at cost - five hours of labor at $75/hr and roughly $750 in parts, for a grand estimated total of $1125. Disappointed, I requested to speak with the manager. His first response was that they couldn't do anything more for me because they had come down so much on the price of the vehicle. He claimed that they reduced the price by over $1000. I pointed out that this was completely untrue, and that the asking price of the vehicle was $6900 at the time of our first test drive, compared to a $6500 final selling price, for a difference of only $400. I then offered to pay the $400 out-of-pocket to fix the vehicle, thinking this would be a fair compromise, given his reasoning. Apparently that didn't suit his interests, so he changed his reasoning. His next response was that I had bought a high mileage car, and that there were no guarantees. I then argued that while the vehicle had high miles, our associate had made a point to reassure us that it had been thoroughly inspected and cleared of any mechanical problems. We later found out that was very obviously not the case. At the time, we were negotiating based on a vehicle with working 4WD and no major mechanical problems - a belief reinforced by the claims of the sales associate. Presented with that argument, he changed his story one last time, this time claiming the 4WD system HAD in fact been thoroughly inspected, and was working properly at the time of purchase. He accused me of causing the damage myself, and that with high-mileage vehicles, things can seemingly go wrong overnight. I quickly pointed out the fact that a differential simply does not shred itself to pieces from a few weeks light driving. The damage was very obviously caused by prolonged abuse, and was present at the time of purchase. Despite all evidence pointing to the contrary, and basically told me, "tough luck" and sent me on my way. I'm incredibly disappointed in the how this situation was handled by management. It was painfully obvious to all parties that Auto Express Kia had sold me a vehicle with a broken 4WD system and either, A: had inspected the vehicle, knew it was broken, and lied about it, or B: neglected to ever inspect the 4WD, then mislead me into believing they had. Either way, their actions were negligent at best, and deliberately deceitful at worst, and I firmly believe they should hold themselves accountable by accepting my offer of $400 to repair the 4WD. Until this situation is rectified, I cannot in good conscience recommend Auto Express Kia. More