Back

Auto Gallery Imports

Westbury, NY

3.4
238 Reviews
At Auto Gallery Imports we select only the finest pre-owned vehicles to retail to our loyal customers. Our vehicles go through a thorough 110 point inspection by our top service technicians to make sure you get to choose from the finest vehicles available. Featuring an extensive inventory of new, certified and pre-owned vehicles, Auto Gallery Imports is home of one of the largest selection of luxury used vehicles in New York State. Our clients receive the unparalleled care, information, and assistance they deserve when it comes to making the right choice. Our passion is providing you with a world-class ownership experience.
Contact Dealership

500 Old Country Rd

Westbury, NY

11590

Directions

By Type

Showing 238 reviews

September 05, 2021

I had an amazing time looking for my car. Mike was so helpful and worked very hard for me to get the car that i wanted. More

by isaura0330
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike H
September 01, 2021

Good service good place and good people all good good help good staff i like the People work there they all do good job very nice More

by cristiancarillow998
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike H
September 01, 2021

Our 6th car buying a car over the course of many years from auto gallery and only there, dealing with Mike. Always a pleasure 🙏 highly recommend 👍 More

by ogaflo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve B , Mike H, Eric O
September 01, 2021

Had a great 👍 excellent 👏 experience at auto gallery imports. Wife and I been buying cars there for more than a decade and recently picked up a gle from Mike More

by paigbekaen48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve B , Mike H, Eric O
August 31, 2021

Great Cars , Outstanding Customer Service. Personally Want To Thank Lee For The Great & Optimistic Attitude!! They Work With You On Every Level. Thank You Again More

by Christopherknowles01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee T
August 11, 2021

I visited the dealership because of an attractive offer for a car online ($17k). I went back a second time because I was told that my out-the-door price was $20k with all fees and taxes finalized. They als More

by rtroy052
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve B , Lee T
August 01, 2021

Terrible terrible customer communication, felt like I was put at back of line and didn’t feel like my money was good enough to get a call back. They kept rubbing my credit even after they sold the only car I More

by DAVE89
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Naishley D
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg. , Mike H, Jon N, Lee T
May 01, 2021

Very personable and knowledgeable. Thoroughly explained everything. The men who got my car ready were professional and courteous. COVID protocols were carried out Nice selection of vehicles. More

by Jeep girl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve B , Lee T
May 01, 2021

Unfortunately, CarGuru showed the vehicle as having leather seats and back up camera which it did not have. The description should have been verified prior to being posted. More

by Jeep girl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ben, Lee T
March 28, 2021

Stay far away from this place. Something is very shady. They do not want to sell cars. I offered to pay their list price for a car and they will not sell it to me. They don't respond to phone calls, ema More

by pulleyman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Naishley D
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee T
Mar 28, 2021 -

Auto Gallery Imports responded

Thank you for your candid review Jonathan! We love to hear feedback whether good or bad. However in some instances these reviews do not tell all sides of the story. We would like to respond in kind and in order of your complaints. First, we absolutely want to sell cars, which is why our pricing is extremely competitive in the current market. Second, Lee is one of our top sales consultants specifically because of her customer service reputation. As far as our records indicate, you were in contact with several of our sales consultants and team members, and while we do accept all reasonable offers, yours was far below what is fair for the current market. The vehicle you were interested in is already priced below market value, but unfortunately that was not good enough for you. While we strive to earn everyone's business, we understand that sometimes it just does not work out. If you see any cars that you like in the future please reach out to a member of our management and we would be happy to help.

Mar 29, 2021 -

pulleyman responded

You are incorrect. I tried to talk to somebody else because Lee was unresponsive. I was told that I had to speak with her because she was the one that I first spoke with. Second, I told Lee I was willing to pay the list price for the truck. She told me she would write up a contract and would send it to me at 6:00pm. Two days later and I still hadn't heard from her. She doesn't want to sell cars? Your business practice is atrocious. I will continue to write bad reviews and report your business to the better business bureau. This is no way to operate.