My Review Of Auto Plaza USA:
i've tried to write this review 4 times. the first time it was not posted. the second time it was a negative review, then i was asked by tim to change it. I changed it to reflect more positive because he claimed he would help me out with a situation, then he basically lied to me after i changed the review to positive, so now i am back to finishing with a negative review. I realize it will take two weeks which is wrong since positive reflects immediately and negative reviews have to wait for two weeks. there is a lot of people that can be wronged by auto plaza in two weeks. it is a long story so the review will be long. The story started by going in to auto plaza to just look. We decided on a solara, wasn't the one we wanted but that is alright, but we did like the car. We traded our truck in for the car. It was a great truck and i cried when i saw it drive away. Zach had asked us to help him out and go on to dealer rater and give him good ratings. I said i would. I went on the next day and i seen where zach had already gone on and wrote his own review. I was really upset about this and i called and spoke with blake about it. blake informed me that was wrong and he was going to fire zach. at the time i didn't want any one to lose their job i simply wanted it known that the sales people were writing their own reviews. Zach later apologized blaming the whole thing on his wife. He said that his wife wrote the review. If the review is still on after this posts it is listed under simplex 67. I have contacted dealer rater to request it be removed because it is fraudlent. after realizing that zach wrote his own review about my experience I wondered about other reviews about auto plaza and wondered if other sales people wrote their own reviews and how many others did zach write.
There is more to the story. Zach had told us that he would get us new sun visors and a spare key for the car. however, it has been a battle to get those. over a month later we had not gotten the sun visors nor the extra key. I was really upset because every time i call i would get a run around about this issue, or i would be told i would get a call back and no one would call, or if i left a voice message no one would still call me back. If they tell you they will call you back, don't believe them because they won't. Also beware of zach as a sales person because ihe can not be trusted, He lies and writes his own reviews.
after the negative review i wrote i was talking to Tim and I truly believed that Tim would be the one that would help us get what we needed for the car, and he explained that zach is like a kid, he lashes out and he doesn't always do things right or the way he should and you have to be patient with him because he is a kid. I understood what tim was saying and tim made me believe that he was going to work with me and help me out. I also told tim about another situation i was having, regarding the title and what my attorney told me about the title and what the county attorney telling me that they were in default because it was over 30 days and they had not yet got title on my car i just got and my truck title is still in my name. So if you have traded a vehicle check to see if the title is in your name still or if they have finally changed it over or not. I was also told that shady businesses or businesses that are dealing fraudlent will hold off on transferring titles. And on that note according to what i was told by a newspaper editor he was waiting on a call back from the attorney general office because auto plaza is under investigation for fraud.
so i changed my negative review back to a more positive one thinking that tim was going to help me out, but no Tim was no different. He lied to me and only told me what he thought i wanted to here in order to get a good review. Yesterday, being sunday, I went to Church and then i had to take my daughter back to Louisville. I was late getting back and was unable to make it in to make my car payment. I had not been late before and have actually walked in and paid my payment to them other times, but yesterday i was late getting back. I tried this morning to call Tim and left a message on his phone and he did not return my call. I called the dealership and left a message and he did not return my call. As a matter a fact when he told me last week he was going to call me back he never did. This after noon someone came by and took my car. I didn't understand why so i got a ride up to the dealership. When i was trying to find out no one would talk to me. And no one would let me get my stuff out of the car. Tim said he didn't have a key. Well they had a key to get the car. The man that took the car said that he had repossession papers. I didn't understand why because i had never been late except yesterday. When I finally got to talk to Jennifer there which Jennifer is Not very nice. If i could say what i wanted this would not be printed at all. She started out explaining to me that it was because my last couple of payments was 8 dollars short. i said no that is not true and i showed her my check book and my stubs and showed her that it was accurate. Then she changed her story to well it was because i missed a payment. i didn't make my payment yesterday. One day Late. One day late, and they take the car. REALLY! Watch out. She said it is in the contract. I said let me see the contract. well you have a copy go look at it. Well i did after i got home and there is nothing at all about Late payments. Nothing at all. My payment was due yesterday and they would not answer the phone nor return my calls. That is just sneaky and under handed. Do you really want to do business with people that are like that. If you do, all i can say is good luck.
while we were there we finally got to go get my stuff out of the car. i remember the car charger for my phone it wasn't in the car. And some car lots and some repo people and i do say some not all, you can't trust and this car lot has already showed me they can not be trusted. But I called my husband and fortunately he had the car charger which was good. Jennifer said "I told you we didn't steal it" "no but you stole my car" I asked jennifer, and Tim about my truck. the truck is still in my name, they stole the car after one day, saying they didn't want to do business with people like me. I said since you took the car and the truck is still in my name let me have my truck back. jennifer said it doesn't work that way.
I called my attorney and he said that it depends on what the contract says. the contract says nothing about being one day late. But my attorney said that it will come out in court.
fortunately i didn't really have that much invested. I made the taxes and title transfer payment of 287 dollars and then i made two payments on the car and my third was suppose to have been yesterday payments being 162.74 a piece. Plus when we got the car it was dirty nasty and needed cleaned. zach was suppose to have the guy there detail it but the guy didn't do a thing with the car. the car still had dust where the dust was at from the start. we took it to a detail shop and paid 149 dollars to get it detailed. so we had a little bit in the car but not too much to be too upset about it. Not like the truck we had a lot invested in the truck, but they wouldn't let us have that back since it is still in our name.
Just when you go to auto plaza do not believe the reviews that are posted and don't believe a word you are told, because they will take you for a ride. Cheat and Lie should be the name of the place. I didn't have dealings with the other sales people there, i only dealt with zach, blake, Tim, and jennifer. Oh yeah and one more thing. I was told they are under investigation with attorney general. Jennifer said can't believe everything you are told. This was by a newspaper editor. and then she said can't believe everything you read. i didn't read it i was informed of it verbally. So she is saying the news reporter is not telling the truth. Why would he lie to me? What would he gain by telling me a lie? Keep this in mind. Just think about that before driving up to auto plaza. And instead of pulling in to look at the cars, keep driving, go somewhere else.
I know the review is long but People need to know what they may have to deal with if they do business with auto plaza. And I talked with insurance company and they also said they have seen some shady stuff from auto plaza. So please keep all of this in mind. Go some where else, for your own peace of mind and protection. I should have. I didn't, and look at the mess I got. They cheated me. Go anywhere else, Please for your own good. You can even contact me for more details if you like. firstname.lastname@example.org
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