Boy, I hate to be negative. I really liked the guys I worked with- Owen and Will especially. They were exceptionally patient with me even after I came back the third time. Both those guys made the experience pleasurable even despite the other circumstances. Buying a car is a big decision for me, I'm probably a harder sell than most customers. I am sorry to have spent so much time with them without finally giving them my business.
I did not buy from Auto Plaza because I never felt comfortable about the vehicles nor the prices.
Maybe it's just this bank sale they've got going on (none of the cars have any prices appearing on them right now), but not once did they tell me or put in writing the price of a car *before* I drove it or before putting a price breakdown and payment plan in front of me. Multiple times I asked, and always they said either that they didn't know or that they had to check- and then would bring the car out to drive and later produce an offer sheet before any price had been disclosed.
So I never knew, up front, what exactly my commitment would be… and they knew my (excellent) credit and my target payment before they made any offer. Put me at a disadvantage, and is, I would argue, a fundamentally dishonest business practice. Again, I don't know if that's always the way they do things, but over three different visits on two consecutive days, it's what my experience was.
The last car I test drove I liked quite a bit and even though I could have afforded it, after consulting with my wife we just did not feel good about the offer. Personally, considering how much I liked Will and Owen, I would liked to have given them one more shot, but my wife was done with them; we did end up buying a car from another dealer that night, a transaction that took about 3 hours (for a car which I'd been looking at previously, but Auto Plaza did not have available).
Sure enough, when I got home and checked the last car I drove at Auto Plaza with other dealers? Their stated price on the offer sheet was $5,000-6,000 more than the exact year & model with the same options.
If you really need a car, these guys will get you into one and you won't feel bad about it at the time. But in my experience? At the sale and/or over the life of the loan, I suspect you paid way too much.
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