I am fortunate enough to work with numerous dealerships in our area via my job. Trust me when I say I have seen the good and the bad, the right way and wrong way to do business. Auto Plaza turned out to be a mixture of both.
I was hesitant about shopping here, but they had the exact model with options, color, etc. I was looking for. So that leads us to the GOOD: Selection of late model cars, good milage, ala a Carmax. The lot was clean, building bright and well kept, and the staff was friendly. Mike Whitaker was my salesman. No running thru the parking lot waving at me as I walked the lot, I viewed him as a "professional" not the bad used car salesman we think of. So far so good. I got the car at very fair price...The "closer" from the sales tower again was professional enough and the process took a reasonable amount of time. The last issue to be worked out was having AUTO PLAZA's dent folks remove some damage on the side of the car. BAD: Here is where it starts to go down hill. I was told, since I negotiated such a "great price" they would like to "keep the DENT removal off the books" and work me into the shop, so they could push my deal through. In other words, nothing about it was on the work order. (Yes, shame on me I know I know.) But, when you stop, turn to each gentleman and say to them, "You assure me that you will follow through, you promise" and they look you back and tell you "yes"....I chose to believe them. I would be contacted the following week and the appointment scheduled.
5+ weeks as of this writing and MORE then several phone calls to Mike (which I have had to initiate, not one call from him) I am waiting. He tells me he will get right back with me and of course never does. Folks, thats the ole "eventually they will give up" tactic. I know a blow off when I see one.
In closing, this is not a revenge review its just the truth. I really like the car...my first impressions of this dealership were good, but this is what gives the business, which has been very good to me a bad name and repetition. I truly wanted to give AUTO PLAZA USA a great review. I even told them this...I just wanted them to make good on a promise. My advice...If you chose to shop here get it in writing and then my guess is, you still might have your work cut out for you. Good Luck and Happy Shopping!
I Recommend This Dealer:
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