My Review Of Auto Showcase of Bel Air:
This has been the WORST experience I have had with purchasing a car and with a vehicle. First off we just got the truck 11/2012 and have had significant problems form the day we drove off the lot. The salesperson, Dan, was clueless as heck and every question asked of him, he had to ask someone else for the answer, which should have been our first red flag! Then after we got through all of that we had to meet with, Shawn, who I had to ask at least 6 times for the carfax, first he forgot to grab it off the printer and someone threw it away, then someone was on the computer he needed to use, then the printer was out of paper, etc. all the while he's trying to get us to sign the loan papers, so I refused until he gave me the carfax, finally we got the carfax and it was about 3 pages long!! Should have been our 2nd red flag, then he tried to fast talk us through the carfax, saying the accidents on the carfax were minor, fender benders. I told him to chill out, while I contact a few people that knows about cars and could not get anyone. Then once we took possession of the car, we noticed the oil hadn't been changed and the front left tire was low on air and there was no Navigation DVD in the truck. So they supposedly changed the oil, order some sensors for the tires, which they claim were at its right PSI and searched other vehicles for Navigation DVD's, none of them worked, then they said they would order it by giving us some type of Auto showcase IOU forms. The DVD was to come to us in the mail within 7-10 days, well we got it after Christmas and we had to go pick it up! OK, so we leave the dealership on Friday evening, go to the gas station down the street then Best Buy a little further down the street. Get back in the car after Best Buy only to not be able to pop the emergency brake out of place. It took over an hour to get it to release. Called the next day about the issue and was told that service is closed on Saturdays but we could bring the car up and drop it off til Monday. WHAT? Saturday evening, back to Best Buy to return something, come back out truck started, put the truck in reverse to pull out of the parking space and it stalls and makes a loud noise. get it in drive and manage to get into another parking spot when the car cuts off and will not start back up. 24 hours later!!! Called the dealership Sunday to explain the situation, again told that service is closed on the weekends and we can have it towed to them for Monday. No compassion, no sympathy, just oh well, what do you want us to do type of attitude. We found in MD that there is no 3 day change my mind clause. We get the car towed to them and they fix whatever the problem was and supposedly change the sensors on the tires. Well Tuesday, left tire low warning comes on, make an appointment at Cadillac to have the car look over by the actual company. Was told that the oil was not changed and the sensor were not changed and the tire had a slow leak. New tire $200. After all of the at, about 2 weeks go by and we are on the beltway and we hear this whistle sound, after inspecting, it was coming from the front passenger window, WHAT??? Are you serious. Called Auto showcase, to no avail because they didnt know what that could have been, not to mention, we just had a baby and have 2 older children (which is why we needed the bigger car) so we didnt have time or money to wast on them "trying" to figure out what is wrong. That Navigation doesn't even work! The lift gate stopped going up in May 2013 and one day we I rode in the back with the baby the ride was so harsh and bumpy, felt like the car was going to come apart, well to out surprise we learned at Cadillac that the rear shock sensors were disconnected, they reconnected them only to find out that the did not work and was told that this disconnection was deliberate, it is not something that will just happen. The lift gate needs new struts, 7 months of owning the vehicle. Our tire problem is being cause by a rim that is corroding, which had to have been going on for over a year(Cadillac mechanic) again we had the truck 7 months. When we call Auto showcase, they are like well you can bring it in but its not under warranty anymore. I know you run risks when purchasing an used car, but they knew this car was a lemon when they sold it to us. And the Customer Service is no help at all! Please spend your hard earn money somewhere that will appreciate it and not take you for a ride!
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