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I recently purchased a Jeep Wrangler 2009 on the 7th of July at Auto Showcase of Bel Air. After haggling back and forth, I was convinced to buy the Jeep with 70,000 miles when I insisted on getting an extended warranty for one year, good thing! Within 48 hours of driving the car off the lot, I took it to the Jones Junction Jeep Dealership to check for any recalls that may or may not have been taken care of. The mechanics there informed me after inspecting my car that my rotors were completely rusted and needed to be replaced. I was confused by this because the one thing I did know was that brakes are definitely part of the Maryland State Inspection guidelines. I was so flummoxed, that the mechanic took me into the garage area where he showed me the rust by flicking pieces off with a pen. He gave me a comparison by showing me a nearby vehicle's rotors to show me what they should look like. Mechanics there also were adamant that there was NO WAY my vehicle should have passed inspection with the rotors in that condition. The mechanic advised me to take it back to where I bought it and insist the brakes/rotors be replaced and if they did not do so, to report to the state police about the fraudulent inspection.
On Monday morning, July 11th I returned to Auto Showcase of Bel Air and spoke to Mike. Mike implied that the Jeep dealership was trying to make a sale and that the brakes were just fine. He continued to tell me he drove it on demo several days and knows himself there is nothing wrong from his own experience. I insisted and had to threaten to take to State Police before he would relent and get his service people to at least look at my vehicle. Obviously, the rotors were found to be illegal by MSI (Maryland State Inspection) standards because they were replaced at Auto Showcase's expense.
On Thursday, July 14th I found myself stranded for almost 2 hours during one of the hottest days of the summer on I-95 South Baltimore after having one of my tires blow out. I was told by the tow truck driver I had to call and by the tire people I had to purchase new tires from that my tire had been dry rotted. You may be asking, why was I towed for a flat tire? I was towed because Auto Showcase of Bel Air failed to give me the key/device that unlocked the spare tire to allow me to change my flat. I had to purchase two tires and I haven't even had the car one week.
Prior to my blowout on July 14th, because of my rotor experience, I had a objective car repair inspect at my cost of $70. They informed me that my U-Joint was bad on the left axle and that I needed to take it to the dealership which I did on July 15th. I was informed once again at Jones Junction Jeep Dealership that both my left and right axle needed to be replaced along with both U-Joints. It is my understanding that after my conversation with all these mechanics that U-Joints are part of MSI which was confirmed by the Jones mechanic. I was informed replacing all these items would be $961. Luckily, I had insisted on an extended warranty on my vehicle. Even so, I am now paying a $200 deductible in order to get my car in safe running order. I have had it for a total of 8 days. This should not be acceptable under any circumstances.
After paying a $200 deductible, I STILL was hearing and feeling the engine type dragging as though the engine was having trouble accelerating resulting in a kind of grinding noise. Horrible! Now, on top of everything, the mild squeaking noise I heard every once in awhile was now every single bump I hit in the road, where I couldn’t drive without music and had to keep the windows up, which is ridiculous when it’s meant for windows and top down and bumps, rocks, off-roading etc. It is a JEEP! In between all of this, if my car was running or driving for a long period of time like 45 min+ the buttons on dash would get extremely hot and the floor would be hot to the touch as well.
After getting last repairs made, I had put too much into a car for only having it for 11 days. I consulted a lemon law attorney who advised me to get another state inspection. Of course, now that I fixed everything it passed leaving me with less of a case in the eyes of the court. Throughout this ordeal, as you might imagine, I have been complaining to friends and co-workers. Unfortunately, it is now coming to my attention that Auto Showcase of Bel Air is well-known in the area to have a dubious reputation for fraudulent acts in their car sales.
At this point was extremely upset because I felt as though I had no control over the situation at hand. After calming down I had to consider what my “realistic” choices were. A) Drive the car with the one year warranty I begged for and hope for the best. B) Voluntarily turn in the car and ruin my credit C) Trade the car in and hope for a good deal on another car.
I chose C. I went to a reputable Honda Dealership in my area and asked what they could do for me knowing that I was going to be upside down as I have not made a payment yet. I explained I just got the car and I did not like it. I did not go into detail about the problems. I had very low expectations of being able to make any kind of deal I could afford. Luckily, they worked quite hard and worked a deal I could afford and feel good about.
Spread this story around to your friends and their friends so no one you love or care for has to learn the hard way. Even though I managed to get a decent deal in the end, I will be paying for my mistake for the next 6 years. So word to the wise DO NOT SHOP at AUTO SHOWCASE OF BEL AIR!!!
"COMPLETE TOTAL RIPOFFS!"
- John Doswell
Its took me 2 years to finally do this ..it started off my wife needing another vehicle . so she wanted a small car with a nice color and she found this 2007 chevy cobalt sunburst orange car with 48000 miles for under 8 grand . so we go look at it test drive it . of course we had to deal with a pushy salesman . ( money hungry ) so i told them i dont care what you all have to do i do not want to spend over 10k for this car . ( that was my mistake for saying that ) they jacked the sales price of the vehile UP to make the out the door price exactly $10.000.00 they basically jacked the price of the sale price up $1500.00 and if they wouldn't have done that . i would have probably paid $8600.00 or less out the door ( my sales person was (Clarence Wallace ) , again My mistake for letting a dealer screw me over by opening my mouth ... so they tell me i have 7 days to bring them the check from my bank . which by the 3rd day . i took them the check only to find out AFTER they took my banks check that they financed it through their bank . ( of course they get a cut if you get financed through them ) so here i am dealing with 2 different banks that both financed the car , both fighting for the title , and they dealer refused to deal with me and constantly left me on hold to the point i had to hang up . constantly calling and talking to 2 different banks constantly was a complete nightmare . but thanks to MY DRIVE OF AMBITION . it got taken care of , no thanks to the dealership. now . lets move on . not even 60 days later , wala the brake pads are grinding metal to metal . but yet this car went through Maryland state inspection . Common sense and my mechanical background told me otherwise . so i replaced that and a few OTHER things that should have FAILED MARYLAND STATE INSPECTION .lets not forget the fact that they had my hard plate tags for over a month , but forgot to notify me or take my calls when the temporary tags were about to expire , I just believe that purposely forgot as a form or retaliation, but oh well, so lets fast forward almost 2 years .. my wife nor i currently need this vehicle any more . we actually bought different cars .( TRUST ME , NOT FROM HERE ! ) Upon attempting to sell this car . it has now been discovered that the ODOMETER HAS BEEN ROLLED BACK . at that point i was not even shocked .. i wasn't expecting it . but i wasn't shocked . because again . of the dealer i have bought the car from . so while writing this , i believe i also gave the DEALER enough information to look back at their paper work to see exactly who it was that wrote this PERFECT DESCRIPTION OF THIS FABULOUS DEALERSHIP just to see if they would attempt to contact me to even give me SORRY .. but again i doubt they will .. you all want to know why . they already got paid . im just a fart in the breeze to them now . POST THIS REVIEW ON YOUR WEBSITE !!!!!
"Terrible Terrible Terrible!!!"
Keith Bagwell salesman didn't do nothing at all was no help whatsoever didnt provide any useful information shook my hand once at the beginning and didn't see him until 10 hours later after the whole process was over but I will say Mike that works at the front counter was very very helpful and informative and guided me through the whole process and if I could give him a 5-star rating I would!