Auto Spot of Mountain Lakes

Beware this dealership! The on line listed price is not the price they want you to pay. They have a dealer prep fee in my case of 2,000.00. I complained and they dropped it The on line listed price is not the price they want you to pay. They have a dealer prep fee in my case of 2,000.00. I complained and they dropped it to 1,700.00. Be aware that they only charge for the NJ fee for the Temp ID. You have to go yourself to DMV for Title and plates and pay for it additionally. I think it's about $450. Other dealerships do this for you and just have you return to the dealership to pickup. They try to fool you with a lower price but this service is not done. Make sure you spend $220 and get a Pre Purchase Inspection. PPI. Do not trust these people! More

STAY AWAY! !! I purchased a car for $12,000 for my 17-year-old son. Within 3 months, it was determined that the car was burning oil - badly - and we needed to r !! I purchased a car for $12,000 for my 17-year-old son. Within 3 months, it was determined that the car was burning oil - badly - and we needed to replace the engine. The Warranty Company that Auto Spot uses only authorized repairs - which did not fix the problem. We still had to replace the engine at nearly $5,000. A couple of months later, the transmission had to be replaced. Another $1800.00. The infotainment center froze up and the screen stopped working. And the HVAC lines clogged and the car started collecting water on the floor. It has been nothing but a money pit and nightmare and the dealership doesn't return calls, is dismissive on the phone and ignored my complaints to the BBB. STAY AWAY!!!!! More

Everything was great and pretty soon, I’m very happy. .the communication was great and I recommended. .the communication was great and I recommended. More

Absolute dirtbags! ! After a few months of having the car engine light came on for catalytic converter...engine codes were obviously cleared before purchasing the vehicl ! After a few months of having the car engine light came on for catalytic converter...engine codes were obviously cleared before purchasing the vehicle! They are xxxx dont ever buy a car from them!! More

Sold me a car with bad tires. Car broke down on the highway. AAA came and guess what a bad spare. My family and I could have been killed because this dealership doesn't make sure Car broke down on the highway. AAA came and guess what a bad spare. My family and I could have been killed because this dealership doesn't make sure their vehicles are road safe. negligent. Horrible dealer. More

Beware and Avoid this place like the plague. Bought a 2012 Caddy for $6500, but they added $1595 for some 'retail' xx thing, another few hundred for title work they didn't do and it ended up co Bought a 2012 Caddy for $6500, but they added $1595 for some 'retail' xx thing, another few hundred for title work they didn't do and it ended up costing me over $9300! Nowhere near the advertised price. In the end, it was actually 44% above the advertised price!! Then it had a low tire (10lbs), had a headlight out, needed an oil change immediately, had the airbag light on and i still don't know what it will cost to fix that or the noise in the steering. Bottom line, I will never do business with this outfit again. More

We had a very pleasant experience at Auto Spot of Mountain Lakes and considered a few cars that they had in their big inventory. We only bought this 2017 Subaru Outback yesterday, but we felt comfor Mountain Lakes and considered a few cars that they had in their big inventory. We only bought this 2017 Subaru Outback yesterday, but we felt comfortable working with Alex (and Antonio) to get the car we wanted - even with realizing that there are no returns once you drive it off the lot. Initially this made us nervous, but we took the car for inspection before buying it, which allayed our concerns and gave us a lot more information on what we were purchasing. Alex went with us to the independent inspection, was a great listener when we had questions, and he was supportive and not pushy at any point. So far, so good with our 'new' used car, we drove it 60+ miles home and around all the next day and it's an awesome addition for us. If things occur soon that we did not anticipate, we will return to this review and update, but we trust that we got a great car for a reasonable price and it was an easy and painless transaction. We will recommend Auto Spot to our friends when they are searching for a used auto. More

STAY AWAY FROM THIS PLACE . The BBB has an " F" rating. The finance manager Antonio put all powertrain, taxes, additional fees and the 10K negotiated price of the vehicle, o The BBB has an " F" rating. The finance manager Antonio put all powertrain, taxes, additional fees and the 10K negotiated price of the vehicle, on the PRICE OF VEHICLE LINE of the bill of sale invoice. Additional issues transpired during this transaction which will not be mentioned here. Dealer was notified of the Bill of Sale discrepancy. Rather that correcting the bill of sale for the negotiated price of 10K,, ANTONIO altered the agreed price by adding approximately $2100.to the price of the vehicle The car was advertised for 11,999) and he decreased the cancelled powertrain from $ 3731 that I was charge and said that they would return close to $2700. via check (NOT CREDIT MY CREDIT CARD) The only response was "We are allowed to change the price at ANY time. We have your title" Here is the new paperwork for you to sign, The title is erroneously marked as well. There is over $3000 difference plus taxes and fees on top of that. How does NJ allow such business practices? (Sidenote: there were 50 pounds of air in the tires, This indicates that they have level of knowledge about vehicles) The car is marked "AS IS" -accepted Altering the prices after negotiation - NOT ACCEPTABLE!!! More

Bought a car for our 17 year old son. Car had three wheel studs missing from the front wheels, which we discovered a few days later. They let him drive off the lot in an unsafe vehicle. Car had three wheel studs missing from the front wheels, which we discovered a few days later. They let him drive off the lot in an unsafe vehicle. I get that the vehicle was sold "as is, "buyer beware" and all that, but who would think to check the lug nuts / wheel studs? Either they knew and didn't tell us, or they didn't know. Maybe not illegal, but where's the integrity? Asked them what they'd do, and "upper management" said they wouldn't do anything. If they offered at least an apology and a few bucks toward the repairs, I'd have been OK. Looking here? Put your "I'm dealing with used cars salespeople" hat on, check -everything- and don't assume they'll be helpful after you leave the lot. More

⭐️⭐️⭐️⭐️⭐️ Amazing Experience with Alex at Auto Spot LLC I recently purchased a car from Auto Spot LLC in Mountain Lakes, NJ, and I had the pleasure of working with Alex. Let me just say, this guy is LLC I recently purchased a car from Auto Spot LLC in Mountain Lakes, NJ, and I had the pleasure of working with Alex. Let me just say, this guy is the real deal. From the moment I walked in, Alex’s impressive appearance and style made a strong first impression, and his intelligence and knowledge about cars sealed the deal. Alex is, without a doubt, one of the most talented salespeople I’ve ever come across. He wasn’t pushy at all; instead, he listened to what I needed, offered valuable insights, and helped me find the perfect car without any stress or pressure. His ability to balance professionalism with a warm, friendly demeanor made the entire experience enjoyable. If you’re in the market for a car, I highly recommend seeking out Alex at Auto Spot LLC. You’ll be working with someone who truly knows his stuff and genuinely cares about finding the right fit for you. Thanks, Alex, for making this one of the best car-buying experiences I’ve ever had! More