Auto Wholesalers of Hooksett

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Auto Wholesalers of Hooksett:
i visited auto wholesalers right after a aweful experence at a another dealer, they wouldn't tell me the price, only payments. but only after they ran my credit to see if i was worthy of there time. i got very upset since so many dealers promise promise and promise and at the end you get nothing the salesman promised. i arrived at auto wholesalers and i was asked how much my budget was!! iwas stunned. i looked around and all the prices where right on the winshield,again another shock. i met paul miller he never asked my ss# only my budget and and what i needed out of my next car or truck. i told him, he showed me a few options but none where what i wanted 2006 ford with under 30k miles for around 20 thousand.. he took my name number we shook hands and i went to leave. i was thanked for coming in, then the manager bill stickney came over said hi, i thought here we go going to try to sell me something i don't want..he asked the colors i would not take..i told him i wanted blue but no white. he shook my hand and said paul would call me as so as he found one that passed there 56 point inspection...again i was very surprised over all this.. by the time i arrived home i had two messeges one from the other dealer. with a white 2006 ford with 35k miles for 24500 then i got a messege from paul. he found me a BLUE 2006 FORD FOR 19200.00 WITH 23K MILES. I called paul back i arrived about 2 hours later there was my truck and it even came with a 3year 100k mile warranty FOR NO COST TO ME!!!!!! i will never buy any where else. thank you auto wholesalers and paul was great. bill you did a great job finding my car....thank you again john mitchell

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Auto Wholesalers of Hooksett:
Have had nothing but trouble since day one with the car. Had the car in twice for the same problem and was never fixed. Called up the service manager who stated they needed to look up my claim and said he would call me back later that day. Never recieved a call. Called back several times to fix the situation and was given attitude several times and was told I would get a call back and each time I never got a call back. Now the car does not run at all and I still owe tons of money on it. I strongly recommend that you do not use this dealership as they do not honor their promises.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Auto Wholesalers of Hooksett:
After picking up my new car, it broke down before I got home. When I called to let the salesman know he told me that everyone had left for the day and I'd have to call back in the morning and speak to the Service Manager, Brian. He said if I called by 8 they should be able to have someone out to Portsmouth to pick up my car by 10.

I called Brian at 8 and was told that he would send someone out to pick up my car, and to drop off my loaner in Dover, where I work. He said it should be sometime in the morning and I should be able to pick up my car that night.

As the day went on I kept calling Brian to check in to see where my loaner was. Each call was met with a tremendous attitude, and I kept being told that it would be "any time now." At one point he told me that I didn't have to keep calling, that they would call me when they were in the parking lot. I told him I just wanted to make sure I had the car before it was time for me to leave at 4:15.

I called once again at 4, when I still had no rental car and no way to get home. Brian told me that the rental had been dropped off a while ago and that he would try to reach the tow truck driver so that he could tell me where in the (extremely large) parking lot it was. At this time I mentioned his comment earlier about my car being ready that night. He assured me that that would no longer be possible because of how late it would be when my car got back to them (even though it was their own fault it was getting back so late).

About 15 minutes later (just at the time I had told him several hours before that I needed to be leaving work) I received a call from the tow truck driver who was sitting in the parking lot waiting for me. Brian had lied about the car being delivered earlier.

At this point I was so frustrated I called and asked to speak to Paul, the salesman I had worked with, but he had left for the day. I asked to speak to Bill, the manager, instead. I explained to Bill all of my frustrations of the day, and the fact that I could not make another 45 minute trip out to Hooksett, and asked if he could send someone out to Dover in my car, and we could then exchange it for the rental. I reminded him of how many times during the sales process they had touted their excellent customer service, and how all they cared about was making sure I would be satisfied. I was told that, while customer service was very important to them, none of my issues were their problem. I again said that I couldn't make the trip out to Hooksett again and was told, "If you want your car fixed you're going to have to."

Tomorrow is the day that I go to pick my car up, so we will see if anything good comes of this. Although I am not expecting anything. Overall I have to say, this has been the worst car buying experience I could ever imagine, and I would highly recommend that everyone STEER CLEAR of this dealer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Auto Wholesalers of Hooksett:
Was suppose to have minor bodywork completed before purchase. I was told to come up from Boston to make purchase but when I got there bodywork wasn't done, purchased car anyway. I had to make an additional trip to get bodywork done, car stayed, got a rental, came up two days later and bodywork wasn't done and person who did the work was not in. Never went back to AutoWholesalers again! Do the math....how many trips did I make? I guess I was the fool, should have canceled the deal and moved on!<br>

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