AutoFair Ford

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Carnevale, Kendrick Hollie, Adel Mohammed

My Review of AutoFair Ford:
Steve and Kendrick worked with my wife and myself over a week. They assisted us in showing us a number of cars allowing us to test drive and evaluate the cars. They made the extra effort to show us a car that would fill our needs. We discussed over five different cars. Their effort was considerate and without pressure. They did a great job. I consider then professional friends.

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matthew Dube

My Review of AutoFair Ford:
Our family has leased 3 vehicles from this dealership and we plan on leasing our next one with them also. All of the staff is very pleasant and friendly. The sales department always go out of the way to get us the best deal. We always recomment our family and friends to AutoFair Ford.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin

My Review of AutoFair Ford:
I came to autofair's service dept. for oil, filer, & rotate. I mentioned at write up that I heard slight noise when driver's window lowered and thought it needed some lube. After checking it out I was told they were ordering a new window regulator. Vehicle is under warranty and I think the time spent and going above just lubing the part is great.
The following day I recieved a follow up phone call to verify I was happy with the service.
Jim Textor

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Dube, Paul Thibiteau, Cris

My Review of AutoFair Ford:
This is the forth vehichle I have purchaced form Autofair Manchester!
I just bought a new 2008 Ford Explorer. I turned in a leased Ford Edge, Which was also a positive expierience for me. But I decided I needed more passenger space so I purchaced a 7 seater explorer. I love it! And I have had so many good experiences over the years at Autofair I wanted to share that with you.

They are helpful, courtious, and determined to make your car buying expierience a great one. From the moment you start thinking about a new purchace to any follow up maintenance they are very thorough and professional.

Their internet site is outstanding! It is fun and easy to use from home and always up to date . I found that very helpful when selecting my new vehicle.

They always make sure you are 100% happy with your purchace or maintenance. They will help put you in the vehicle you are looking for. And follow up after the sale to make sure you are happy with the purchace.

Their maintenance department is easy to deal with. It is very easy to get an appointment. And they are very thorough and quick in getting it completed. You get to deal with the same people every time which makes it more comfortable and personal.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Adelle and D. Miles

My Review of AutoFair Ford:
Auto Fair Ford, Inc. is presently being investigated by Ford Motor Company as well as the Better Business Bureau in the state of New Hampshire for submitting fraudulent/forged documentation to Ford Motor Company. The business office there will buy back your customer satisfaction survey that FORD sends to you several weeks after the sale, to find out how that particular dealership treated you.
Due to the fact Ford stock is almost worthless at the present time, Ford Motor Company is trying to hadle this fraud "in-house" for they do not need anymore bad press.
Auto Fair is trying to use a few low-level employees as fall-guys for the actions of it's upper management, but that is only putting a band-aid on this criminal behavior until the damn breaks wide open and their management is exposed for submitting all these forged documents to make Ford Motor Company believe they are doing the job Ford expected them to do?
The business manager ( Gil Martinez ) was foolish enough to put this agreement to buy the survey in writing, which is still intact and on file with several of the above mentioned parties.
In their quest to pass Portsmouth Ford, by using all these deceptive business practices.......they have managed to tarnish the name inside that Blue Oval.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: 4-5

My Review of AutoFair Ford:
Pushy sales people and uninterested service people. The service is very poor and for such a large dealer they never seem to have the parts in stock so you lose the use of your vehicle for 2-3 days for simple stuff!
They have a very poor attitude / very high prices.Never again will I purchase a vehicle from Autofair nor will I have it serviced there.
I have never experienced more uncaring robotic employees in any of my dealings. The 'hey - it's not MY problem' shines through in the service department like a beacon. They overcharge for service they perform and always push to do additional service to push the tab even higher. When you catch the over charges they are unflinching in their denials.
It appears to me that they have too many customers and want to chase several away so they don't have to deal with them!

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of AutoFair Ford:
Had three visits before a sales person would even approach me; "upfront lowest price" on vehicles was great, however, they would not even entertain a trade-in at Blue Book level; did not explain financing options and what was better - take a rebate or 0% financing; and really did not have any enthusiasm or effort into making a sale. My title was in my pocket and I wanted to buy. When a reasonable payment range was sought, they were $20 over and couldn't be bothered to make the deal. Extremely disappointed that they were not agggressive for a sale at all. Actually felt they just didn't want to see me driving one of their vehicles.

Was this review helpful to you? Yes | No