"Super friendly, however the process wasn't smooth"
Process had me there for over a total of 7 hours beteween two days because the vehicle wasn't ready on time. I did get a tank of gas for my time. After waiting so long I was dismayed to see the back row of the van and the nooks and crannies weren't properly cleaned and will have to do some cleaning myself.
The people were amazing and took ownership of my buying experience. They very courteous and friendly - I enjoyed my time talking with them.
I did see another woman get a new TV with her purchase but my vehicle wasnt brand new so I didnt- leaving me feeling like because I couldn't afford as much my business wasn't as important. Overall I would consider buying from them again but it isn't a guarantee.
Today I purchased/leased my fifth vehicle from Autofair Honda. Each time I've worked with Jim Thatcher, salesman, and felt well represented during negotiations. I have never been pressured or intimidated in ththe environment. Kevin (Sales Mgr), David (Finance Mgr) and Derek (General Mgr) all made this experience great! Added to that I get to drive a safe and reliable Honda vehicle, and I'm a happy customer!
My experience with this dealership has been wonderful. Leased my second car through them. The first time I had Mike and he was helpful but Sammy went above and beyond to make sure I was able to get into a lease I could afford and wanted.
Awesome experience. All I wanted was good service and fair treatment. They far exceeded my expectations. immediately welcoming - not "salesy". I knew what I wanted and ballpark offer for trade in. They met everything. No haggling, very fair. Great treatment. Susan Kiver was awesome as was Chris Berryhill. Extremely helpful and I felt like they wanted me to be happy- not just sell me a car. Felt like this level of service is rare these days given the reputation and some of my other experiences with dealerships. Definitely recommend this team. Thank you!
I bought my Honda Accord after a less than stellar experience with my Ford Focus Titanium. Austin helped me out immensely (despite me being a little challenging at times!).
I have since been back for regular services and repairs and have nothing but good things to say about the service center.
From sales to after care, Autofair Honda hits the mark time and again.