AutoFair Hyundai

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: unknown

My Review of AutoFair Hyundai:
I recently purchased an 09 Access and am extremely pleased with the deal. The process and the 1st visit for my oil change was easy and efficient. I would definately recommend Autofair to my family and friends. The only negative thing I have faced was when the check engine light came on and I needed to visit the Hyundai dealer in Salem,N.H.. Apparently, while still under warranty,I was charged for the dianostic test to correct the problem. Afterwards, I called Autofair and was told that I wouldn't have been in Manchester. I believed the warranty should cover something like this.I feel I was ripped off.Please stay away from Salem Hyundai/Ford.They have lost my business. Sincerely, Thomas Abate.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Edwards

My Review of AutoFair Hyundai:
Mike worked very hard to show us everything we asked for in good time and we asked a LOT! Chris Houghton and Mike were both wonderful and fun to do the paperwork with, the boring part for sure. We love our car and so do our teenage kids. I would buy from them again.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Houghton and Michael Dailey

My Review of AutoFair Hyundai:
On May 16 I visited Autofair for a two car purchase,This will have been my fourth & fifth cars,4 of which at Autofair because of the past experience were great!I purchased 2 09 Elantra's, 1 SE and 1 Touring.Again I had given them an idea what I could afford and they more than met my requests.My wife and I left quite pleased with our new purchases until a couple of days later I had noticed some faults with the roof and interior head liner of my Elantra SE that I didn't notice at purchase.Being a car mechanic myself for 22 yrs I started looking the car over with fine tooth comb and discovered that the windsheild,right front fender,hood and right door had been replaced,along with roof repaired from some sort of damage.I then called the salesman and explained what I found,he Immediately contacted GM Chris Houghton who asked me to come in at the next days opening so he could inspect it himself. When I arrived both the manager and salesman met with me and I showed them what I had found.Chris was as upset as I was and he knew by my concerns that any attempt to fix the car was out of the question.He explained that he would do what ever it takes to keep my business and loyalty at what ever the cost.Unfortunatly there was no other cars available like the one I had.He then gave me the option of an upgrade to a Sonata Sedan at no or little extra cost. Within a hour we negotiated a deal on a new car that made me quite pleased.Though the experience was stressfull I do understand that these things do happen and Autofair showed how much my business ment to them with there swift acion.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Different Ones

My Review of AutoFair Hyundai:
Saw that there was a certain car on their website I have been looking for. Called to make sure it was available, and talked to a women who set up an appointment for me to go up the following day, ran my credit online and said everything was allset. I live an hour away in MA so right before I left I called to make sure the car was still available, and I was assured it was. I get there and don't see the car in the parking lot. I'm greeted by an overzealous salesman who seems to have NO idea what he is doing or talking about. The women I was supposed to meet up with conviently got stuck in another appointment, so I had to deal with this guy. I asked him where the car was, and he pointed to an area and said I see it right there. I go to take a look around where he pointed and it was nowwhere to be found...he thought a completly different car was the one I wanted. He didn't even know the difference. Nice salesguy right? End all, they had sold the car the night before. They lied to me to get me all the way out there to try and sell me a different car. An hour out of my way.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ayman Hashim, Chris Houghton

My Review of AutoFair Hyundai:
My experience working with AutoFair Hyundai was very good. There was no sales pressure. I felt that they truly worked to get me into the car that I wanted, met my needs, and worked financially. Once I identified my general category of vehicle, I was immediately presented with a range of vehicles (4cyl, 6cyl, two different models, several different trims) to test drive, and there was no waiting … I jumped from one car to the next. Ayman, my sales rep, really hustled, took note of what I liked and didn’t like, and presented me with the information and options I wanted/needed, not what they wanted to sell. They let me take the car for an extended test drive so that I could relax and figure out if the car worked for me. When it came down to negotiating the price, we went back and forth a couple of times, and Chris and Ayman worked to find the deal that was suitable for both of us … I did not walk away feeling like either one of us won or lost. Rather, we worked out a fair deal. And, they were open to ideas. I feel that both the buyer and seller have responsibilities … for the buyer, know what you want, know your numbers, be honest about what you can and can’t do financially, and if it doesn’t work be prepared to look at other options. I felt that the team at Autofair Hyundai did an excellent job! They listened well, communicated well, and worked hard to make it a good buying experience. In fact, the only minor annoying part was when I was waiting for Ayman to track down some information, I was asked no less than four times by four different people (and not just sales reps) if I was being helped and if I needed anything. This tells me that they are very customer service oriented, and I will not hesitate to buy from AutoFair Hyundai again. By the way, Hyundai makes a pretty damn good product too!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Houghton

My Review of AutoFair Hyundai:
After having quite a few issues with the purchase of my new car, Chris was a huge help in getting me through. He lent me a car to drive while my was being repaired and made himself available to me whenever I needed. Although I wasn't completely impressed by the dealership as a whole, once Chris was involved he fixed the situation and made me feel better about my purchase. I feel as though my situation was an isolated one and that other possible buyers should visit Autofair if they are in need of a reliable car.
Thanks Chris!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: The whole sales and service team

My Review of AutoFair Hyundai:
I purchased a 2009 3.8 Genesis sedan in the late Fall of 2008. What a beutiful automobile! Several months into my purchase a critical component in the dash (control head) malfunctioned. This dealer had the car in and the replacement part installed within two days of my original complaint. Unfortuneltly, several days later the same problem reoccurred. Much effort went into trouble shooting the root cause of the component failure. During this time I was given a free loaner. Despite a timely and what likely was a completely sucessfull second repair I informed the general manager that I wanted to replace, what was now a used vehicle, with a new 2009 4.6 Genesis sedan for what I had paid originally. Despite a used car with off the lot depreciation the the General Manager worked with me until I had a deal I was completely satisfied with.

I have purchased many cars over the years and something was always left undone with every single purchase. I am pleased to report that as I drove my new 2009 4.6 Genesis sedan off the lot to head home I realized that nothing had been left undone or to chance.

What a nice feeling to finally find an automobile dealership that takes care of its customers and treats them with dignity, respect and most of all understanding. My situation was unique and this company stepped up to the plate and made things right.


My team consisted of sales consultant Doug Johnson, assistant service center manager Craig Mackay and general manager Chris Houghton. Each of these men deserve a more than just the hand shake I offered to each!

I highly recomned the Genesis sedan and Hyudnai Autofair to anyone looking for a trusted friend in an automobile dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Somley

My Review of AutoFair Hyundai:
I came to purchase a new vehicle during a bad winter storm. They were exceptional in showing me several vehicles which had to be cleared of ice and snow until I found the one I like. They also spent considerable time finding me the lowest rate of interest and gave me a very fair price for my trade in in fact it was what I had said I felt it was worth. Because of the storm I was there a considerable amount of time. They provided me with refreshments and food. I have purchased several vehicles in ttne past from this dealership and have always found them to be the best people to purchase from and for service

Art

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bethany Juneau, Jim Nartrip

My Review of AutoFair Hyundai:
Internet sales - very good experience. Bethany and Jim were great to work with. They gave us a great deal.

The only negative was going through the "financing" process - the loan part was fine - but I hate the process of listening to the sales pitch on the extended warrantee. We never get those, but had to go through the whole sales process. And we were only told about potential discounts when we refused the initial price offered. Also, doc fees are too high relative to competition.

But this should not take away from the overall sales experience we had there with Bethany and Jim. They were wonderful. And we love the Elantra SE we bought.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Tulchinsky

My Review of AutoFair Hyundai:
Very positive experience in purchasing my new Elantra. Gary was helpful and patient and explained all the safety features and answered all my questions. He made it an easy and stress-free experience. All the staff were friendly. I would definitely recommend Autofair and Gary in purchasing a new Hyundai. Thanks so much Gary!

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