AutoLenders of Newtown Square of Edgemont

GREAT EXPERIENCE. so much to say. so little space. Amie jumped in and helped me when another dealer brought me in for service issue when they knowingly didn't have cap so much to say. so little space. Amie jumped in and helped me when another dealer brought me in for service issue when they knowingly didn't have capability to help me. When they called newtown square , Amie , even though a holiday weekend , told them to send me over. they were able to help me for a 1/3 of the price at Newtown Square and I would recommend them to anyone . Go Amie ! More

Great Job. Thanks again Thank you for the outstanding service today. Everyone was so helpful. Sales for taking the time with the new Jetta as well as service with my schedule Thank you for the outstanding service today. Everyone was so helpful. Sales for taking the time with the new Jetta as well as service with my scheduled maintenance. This was a great experience. See you soon when my lease is up. Six Stars! More

Great Experience! Had the best car buying experience with Chesley, Matt, Ed and Andy. You have to come here if you’re looking for a VW. Can’t say enough. Thanks guys! Had the best car buying experience with Chesley, Matt, Ed and Andy. You have to come here if you’re looking for a VW. Can’t say enough. Thanks guys! More

Prompt courteous The staff was friendly and quickly got my car in for service. The oil change was completed in a reasonable amount of time. I was happy with result The staff was friendly and quickly got my car in for service. The oil change was completed in a reasonable amount of time. I was happy with result More

Luke warm This dealership has just recently changed hands for the second time is almost as many years. I'm not sure what's going on with that. Regardless, I f This dealership has just recently changed hands for the second time is almost as many years. I'm not sure what's going on with that. Regardless, I found everyone at the service desk to be courtesy and efficient. I waited two hours to simply have my snow tires taken off and it cost $100, which I expected. But then the charged me $2 for each mounting weight they used. That never happened with either of the previous owners. It was one fee, weights included. Similarly, I needed a day time running late replaced. I was quoted $6.50 for the part and was told to return the next day because they needed to order it. I expected there would be a nominal service charge and the whole thing would come in at no more that $20. When I got the bill it was $29 and the part was $14.40. When I question this, the courteous customer service person explained that he had quoted me for the wrong bulb, regardless, he said, they would have adjusted the service charge so that the price would be $29 no matter what the bulb cost. Wait. What? The service charges are on a sliding scale depending on what they want to price to come out to. That seems unfair and a little under handed. I don't want to make too big a deal out of this. They all seemed very nice. However, I felt they were "nickel and diming" me and that the pricing seemed somewhat dishonest. More

Superior Customer service was excellent! Wait was short and they even allowed my dogs to wait inside with me so we'd be out of the rain. Wonderful dealership. Customer service was excellent! Wait was short and they even allowed my dogs to wait inside with me so we'd be out of the rain. Wonderful dealership. More

Great start, not a complete finish My service advisor was very nice. And the waiting space was comfortable. I was in and out in 2 hours. I'm recommending as they did make sure to max My service advisor was very nice. And the waiting space was comfortable. I was in and out in 2 hours. I'm recommending as they did make sure to maximize my visit. While at the dealership, it was discovered I needed my yearly ispection... something I wasn't expecting as I bought the car in December. I appreciate the proactiveness, but a bit bummed my car lasted only 5 months on inspection from the purchase. Also, upon my drive home, the low tire pressure light came on which was extremely frustrating since I had my tires rotated. It was discovered all were filled to 35psi, but the door sticker says 38psi. All 4 tires needed air and a reset of the tirepressure button. Just a little frustrating to be at a dealership and then having a warning light come on within a mile of home. Also, I noticed the sticker in my car advising of my next oil changes says to come back in 5,000 miles, but I'm pretty sure I can go up to 10,000 miles based on previous experience and information. More

handled very well Leo, did a great job and had me in and out as promised. would go back again for service in the future. looking for ward to new service center Leo, did a great job and had me in and out as promised. would go back again for service in the future. looking for ward to new service center More

Customer Service - Repair Efficient and welcoming. The repairs were handled quickly and a loaner car was offered easily. I needed new hinges on my trunk and a repair to the em Efficient and welcoming. The repairs were handled quickly and a loaner car was offered easily. I needed new hinges on my trunk and a repair to the emission system. All is working beautifully. More

Quick and easy transition starting a new lease Friendly and efficient service. I've worked with this dealership for over 10 years. The deal and the paperwork were setup ahead of my arrival. In and Friendly and efficient service. I've worked with this dealership for over 10 years. The deal and the paperwork were setup ahead of my arrival. In and out. The car was cleaned and ready to go. More