AutoMax Preowned Framingham

AutoMax made purchasing a car really easy- even for a first time car buyer like myself. Before I even got to the lot, I had access to all the information that I wanted from their website (the CarFax repo first time car buyer like myself. Before I even got to the lot, I had access to all the information that I wanted from their website (the CarFax report, the price, pictures, and detailed information about the car). Sal worked with me in finding the right car. He's not your typical car salesman in that he was really patient with me, genuinely interested in what I wanted and didn't pressure me into buying a car. He focused on telling me the facts about the car- without sugar coating everything. Not only was the service the best I could find in the area, the price was also unbeatable! Even after I decided to buy the car, driving the car off the lot was easy. AutoMax completed my registration paperwork, inspected the car (and provided the sticker) and handled the financing. I love my car! Thanks Sal! More

Excellent place to go for a car. We were in a market for a minivan with all the options. Robbie is not your typical salesman. He works for the customer and takes care of the customer. He addressed all my a minivan with all the options. Robbie is not your typical salesman. He works for the customer and takes care of the customer. He addressed all my needs and worked with for me to make the car buying process a fun experience. He was excited for us, because we got the car we wanted. More

The sales person was very kind and even picked me up to get the car we bought. The finance manager did a great job as well, informing us about loan, insurance, etc. The prices seem very competitive. The on get the car we bought. The finance manager did a great job as well, informing us about loan, insurance, etc. The prices seem very competitive. The only bad thing to say is the service department. We needed to get something fixed and they do not call back and are very rude when I call. More

Was referred to Paul Dicarlo by a friend who recently purchased an Infiniti FX35. I was interested in a Lexus but soon realized that an AWD sedan would be a better fit because of our winter climate. Pau purchased an Infiniti FX35. I was interested in a Lexus but soon realized that an AWD sedan would be a better fit because of our winter climate. Paul suggested Acura RL and Infiniti M35. Paul, my wife, a friend and I test drove a few before I settled on the M35. Paul had good factual information on the vehicles. It was a good experience with a reasonable price. I would definately recommend this dealer to others looking for a low mileage luxury car. Great job guys! More

Dear Tom, I want to express my gratitude with your outstanding service and your refreshing approach to the car buying experience. I was extremely impressed with your facility as well as your professio outstanding service and your refreshing approach to the car buying experience. I was extremely impressed with your facility as well as your professional manner and quality of service. We are in love with our Infiniti M45x. The car is in excellent shape and looks brand new. I am always getting compliments on this car! The whole car buying experience was very transparent and also very quick! Your passion as a car dealer shows and your honesty and integrity is truly appreciated. One of the things my wife and I dislike most about buying a car is going in and fighting with the dealer over the price, as well as the limited selection. We like that with your business, there was no haggling involved. I will definitely be shopping with you in the future when we wish to purchase a new vehicle and I will more than gladly act as a reference for you in the future! Mary Killian? More

Paul, I just wanted to let you know how happy I am with my new car and the outstanding service. I am new to car-shopping, so it was wonderful to have someone as honest and knowledgeable as Paul helping me my new car and the outstanding service. I am new to car-shopping, so it was wonderful to have someone as honest and knowledgeable as Paul helping me navigate the variety of options to consider when making such a big purchase. At the same time, I felt he truly understood my personal style. The result was a car that is much sportier, newer, and better equipped than I could have dreamt - and still within my budget and at a MUCH lower price that I could possibly find anywhere else. Everyone who sees my car thinks it's brand new thanks to your diligence and attention to detail, and they also say "it's such a 'Jill' car!" because of your personalized service resulted in something that truly reflects my taste and style. I am positively giddy about my car and I genuinely enjoyed the friendly, honest, expert service. I am happy to serve as a reference and I am recommending you to everyone I know! Thanks so much Jill More

In August 2009 I bought a used "luxury" car from Automax, on recommendation from trusted sources who had dealt with them previously. Though the sales process was very smooth, the post-sale service has been.. on recommendation from trusted sources who had dealt with them previously. Though the sales process was very smooth, the post-sale service has been... nothing but problematic. Summary of the 5 big problems: 1. Soon after buying the car I had an issue that needed fixing. 2. Automax couldn’t/wouldn’t find the problem the first 4 times I took the car in. 3. Once they “found” the problem (tie rods), they refused to fix it. 4. Chances are, the problem they “found” isn’t even the real problem...from online forums and a reliable mechanic's inspection/diagnosis, looks like it could be a serious (and costly) issue with the torque converter/transmission. 5. Automax is being sneaky by deleting records, altering records, and making it look like there was never a problem in the first place. Why? My warranty ends in 1200 miles. Details for those who want them: Within a month of buying the car, I noticed a substantial noise occurring frequently between 25 mph and 40 mph. Now, 10 months later, after taking the car back to Automax 4 times to get the noise checked with no resolution, they told me they finally found the cause of the noise...tie rods worn out. The service manager very calmly said they would fix it but charge me for it. When I complained that this was unacceptable, he simply said there were "policies in place" and I've had the car for 10 months now so they wouldn't take care of the problem. When I then asked if they would have fixed it (for free) had they actually found the problem the first time, he calmly responded "yes". Needless to say, I was baffled by this. They should have found and fixed the problem 10 months ago, but didn't. Now they finally "find" the problem but won't fix it because 10 months have passed. On top of that, I called a trusted mechanic who I've been going to for many years and explained what was going on. He quickly pointed out that the problem is unlikely the tie rods on this particular vehicle, and even if the tie rods were bad, that would not create the noise I experience. He spent the day with the car yesterday and said the tie rods are fine, but the problem unfortunately lies in the torque converter/transmission so advised me to go to an authorized dealer to get it checked out and hopefully repaired under warranty. But here's the very worst part! Once I resigned that Automax was simply not going to make good on this situation, I went there to get my vehicle. I asked for printouts of all records relating to every service visit since I bought the car, and waited while they printed them out. I noticed that several were blank and said "record voided" so I then went to my car and compared them to the printouts they actually gave me on the days I had previously visited (which I kept in my glove compartment). It then became shockingly clear that not only had they deleted several key records in their system, but they had actually deleted entire key sections of other records. According to these 6/25 printouts, it looked like I had never been into the service department to complain about a noise problem whatsoever! Lesson learned. They clearly have something big to hide (like a costly fix that they don't want to do while the car's under warranty), and will go to any length to do so. DO NOT buy a car from Automax unless you first take it to a trusted mechanic to have it thoroughly examined, and then DO NOT use Automax for any car service/maintenance. Oh, and by the way...I've yet to hear from the owner, and the manager refuses to return my calls. Shocker. More

DO NOT go to Automax in Framingham. I purchased my car through Automax in Marlborough, staff was all friendly, helpful, and respectful. COMPLETE OPPOSITE in Framingham. One of the managers was incredibly through Automax in Marlborough, staff was all friendly, helpful, and respectful. COMPLETE OPPOSITE in Framingham. One of the managers was incredibly disrespectful and this reflected their facility as a whole. We had signed all documents and made my car purchase at the Automax in Marlborough. We were then directed to the Framingham branch to discuss car loans with one of the managers, I want to say his name was Ray or Paul or something. The manager who we met with to discuss car loans was a huge xxxxxxx; incredibly arrogant, rude and lazy. He belittled my father, who was extensively knowledgable about cars thanks to his father who was a mechanic for 40 years. Still this rude salesmen laughed in my fathers face,forgetting that we are giving his dealership business. Any one in any business with half of a brain should have some capabilities of treating their customers with respect. Automax in Framingham clearly knows nothing of professionalism. I would have given them no stars if it was an option Make sure you go to the Marlborough branch and not Framingham's, you will be much happier with your experience and clear of old, lazy and sleazy car salesmen. More

I had been looking for a specific color combo for an Infiniti M35x. Automax showed up on AutoTrader with the right car. (I'm in the midwest, the car was in Boston.) But, the price for it's milage w Infiniti M35x. Automax showed up on AutoTrader with the right car. (I'm in the midwest, the car was in Boston.) But, the price for it's milage was much lower than average. I contacted the dealer, they confirmed the car was available. I independly found a local mechanic who performs car inspections, hired him to go check out the car. I called AutoMax and told them the mechanic was on his way. Mechanic was allowed to inspect and road test the vehicle on my behalf. My mechanic confirmed that the car was in excellent mechanical condition and matched the CarFax (no accidents). It did have curb rash on all 4 wheels (thus the low price). I independely hired a trucking company, again AutoMax said 'no problem, it'll be ready when they pick it up'. Car showed up at my house two weeks ago. I had a local shop fix the wheels. It's been great. All of this was done remotely, and AutoMax had no issue with any of that. Even with the shipping and the wheel repair, I saved over $2,000 compared to local cars (which weren't available in the right color combo anyway). More

I have been shopping for a used Lexus for over a month, and had narrowed my selection down to two cars. After leaving the first dealer and arriving at Automax I knew I was in the right place. Friendly staf and had narrowed my selection down to two cars. After leaving the first dealer and arriving at Automax I knew I was in the right place. Friendly staff straight forward deal, full dealership facility. Paperwork was a breeze, no tricks or gimicks and I left the same day with the car. It's been a month now and no problems. I would reccomend this dealer to anyone buying a car. More