AutoMember

Great experience from start to finish! Our salesman was Jay. He found the right car for my daughter and was just so easy to speak with. Justin the store manager was absolutely phenomenal! Our salesman was Jay. He found the right car for my daughter and was just so easy to speak with. Justin the store manager was absolutely phenomenal! I purchase a vehicle a couple years back with AutoMember and the management team was just ok. Now they have a new store manager in Justin and he is extremely pleasant! He gave us a gift bag and a air freshener for our vehicle and even had a balloon for my youngest child! More

Set up appointment. Arrived, place was closed. Rescheduled, added $4000 in fees to price. Avoid! Arrived, place was closed. Rescheduled, added $4000 in fees to price. Avoid! More

Absolutely stellar service from start to finish! Jay was able to make my selection of a car effortless. Once I picked out the vehicle Justin took over the financing and beat my banks rate by 4 perce Jay was able to make my selection of a car effortless. Once I picked out the vehicle Justin took over the financing and beat my banks rate by 4 percent. He is extremely easy to work with and made the process a breeze. More

Friendly staff, but poor vehicle quality and post-sales service - Don't buy from this dealership... I recently bought a Mini Cooper from Auto Member. On the test drive a tire-warning light came on, and I service - Don't buy from this dealership... I recently bought a Mini Cooper from Auto Member. On the test drive a tire-warning light came on, and I noticed a humming sound/vibration coming from the front of the car (which I assumed was a low tire). I told them the issues and they took the car into their shop and told me they fixed it. With this assurance I bought the car, and within 5-mins of leaving the lot the light came back on, and the humming vibration got worse. I immediately contacted Auto Lender and was told to bring the car back and that they'd take a look. I dropped the car the next day, and later got a call that the tire light was fixed, but they didn't notice any humming/vibration, and to come out and show the service manager the issue myself. Unfortunately, I couldn't go another day without the car, so I just decided to pick it up and take it to another shop later to get the humming issue sorted. When I arrived to pick up the car I immediately saw that the tire light was still on (despite being told over the phone it was fixed) - The general manager came out and told me it was a bad sensor that needs replacing, and that they had sold me the car as-is with no promise to fix it. This was contradictory to what I was told at time of purchase, and also to the message I'd gotten that they had fixed the problem. I told this to the general manager, who informed me his sales team hadn't mention any promise to fix the tire light to him, but he'd ask them about it and let me know.... two weeks later I haven't heard anything back. Given a lack of confidence in Auto Lender to actually address the problems, I took the vehicle to a Mini dealership to have them check the humming issue and inspect the vehicle. They immediately identified the humming issue as two bad front wheel bearings that needed to be replaced, and also found a cracked drive-pulley and leaking water-pump. In all I spent $2,300 fixing a vehicle I bought from Auto Member just a week prior. Auto Member had better pricing than most other dealers, but after the money I spent to repair the car I would have been better off going somewhere else and paying a bit more. If you must buy a car from Auto Member, I highly recommend getting the vehicle inspected before purchasing it, and if you do notice a problem before buying... don't expect them to fix it... they will not honor their promises. More