AutoNation Acura Colorado Springs

Bought a used car and from the moment we got home the vehicle was falling apart. First the engine light...which they fixed the problem. Then another engine light...and within two weeks we had several e vehicle was falling apart. First the engine light...which they fixed the problem. Then another engine light...and within two weeks we had several engine lights and a failing transmission. After fighting with Brent the sales managers several times I finally decided to just take the car back. They were open to the exchange, but were definately trying hard to make money back. They had us running in circles and it seemed like you never actually got to talk to the person you needed to talk to. Oh, and forget about ever talking to the owner...it's almost like he doesn't even exist. More

The sales person was very friendly. He let us choose the car we wanted without pressure. However, It is the first time I have bought a car used or new, that the inside of the car was dirty - dirty straws i car we wanted without pressure. However, It is the first time I have bought a car used or new, that the inside of the car was dirty - dirty straws in the floor, crumbs and sticky junk in the cup holders and that I didn't drive away with a full tank of gas. The worst part however, was the financing. We were told it would be "around $1200" for a 3 yr extended warranty. It was late on a Saturday. The contract said there were 30 days to cancel it - so we went ahead and took it. My husband and I discussed this out loud in front of the finance officer. But he kept his mouth shut. Two days later when we tried to cancel the contract - the price was $2400 not $1200 - we were told that in fine print at the bottom of the contract it said that Colorado was excluded from the 30 days exemption. This was a thoroughly shady deal all the way around. We are now not surprised that we are having a hard time getting them to repair the CD player - which was also written into the contract. From our experience, this is one of the companies who gives used car dealers their bad reputations. More

They're a rip-off! Sell worthless extended warranties They're a rip-off! Sell worthless extended warranties that cover practically nothing. My turn signals didn't work - not covered! My horn didn't wor They're a rip-off! Sell worthless extended warranties that cover practically nothing. My turn signals didn't work - not covered! My horn didn't work - not covered! My wipers didn't work - not covered! It is always excluded on a technicality, ie it's not the operating switch that is broken, it is the control module. hogwash! More

The sales rep. that I dealt with (Timothy) was absolutely a perfect 5. He did a great job on dealing with the pricing and our family is very satisfied with the car itself as well as the service provided down a perfect 5. He did a great job on dealing with the pricing and our family is very satisfied with the car itself as well as the service provided down at the pikes peak acura. If someone was considering buying an ACURA this is the place to go!!! ^^ More

Being a female as well as with the negative reputation that car dealers have, I was extremely apprehensive about purchasing a vehicle by myself. While, shopping at other dealerships, I ran into a large that car dealers have, I was extremely apprehensive about purchasing a vehicle by myself. While, shopping at other dealerships, I ran into a large number of sales people that completely validated my apprehension. However, I was pleasantly surprised while working with Timothy Cochran at Pike's Peak Acura. If possible, I will always purchase all future vehicles through him and will highly recommend him to any friends looking to purchase a vehicle. My experience is as follows: I was extremely upside down on my lease of a Nissan Pathfinder and was interested in purchasing a Nissan Maxima that they had on the lot. From the first minute I met Timothy, he never gave me a sales pitch or influenced me in any direction. He knew that I had done my research and was an educated consumer so he didn't try to mislead me in any way. The bottom line is that I realistically couldn't afford a Maxima, given my upside down lease situation. Truthfully, Timothy probably could have easily convinced me to purchase the Maxima, which I clearly couldn't afford, in order to get a higher sales commission. Most sales people would have pushed me into a high payment with no regard toward my financial needs. However, he leveled with me and told me based upon my financial requirements, I really couldn't afford it and he'd show me cars in my price range. In the car business, time is money yet he spent 3 late nights letting me drive practically every car on the lot (I knew the test drive route by heart) and never got frustrated with me or made me feel like I was wasting his time. He really took his time to get to know what my needs were as a customer so that he could be the one to find the car that I wanted. On the 4th night, Timothy found a beautiful '03 Honda Accord that exceeded all of my requirements, needs and wants! During negotiations, I truly felt that he was on my side! I know it sounds naive but its absolutely true. I ended up getting a fantastic deal! It's been several weeks since I've purchased my Accord and Timothy still follows up in regard to making sure that all of the stipulations of the deal are met. He didn't just drop me as a customer the minute I signed the papers and drove off the lot. Timothy didn't act like a stereotypical car salesman... he truly EARNED my business from start to finish and I'd highly recommend anyone to go to Pike's Peak Acura and ask for Timothy. In my opinion, you'd be stupid to buy a car from anyone else! More

I had outgrown my 1997 civic so I went out searching for something bigger. I had the Honda Accord in mind ahead of time and test drove it and felt very pressured at that dealership so decided to head up to something bigger. I had the Honda Accord in mind ahead of time and test drove it and felt very pressured at that dealership so decided to head up to Pikes Peak Acura where I ran into Timmothy who introduced me to the TSX. He was very informitive and really knew what he was talking about. I felt no pressure and went home that day to think about it. after doing more reasearch I was back up to Pikes Peak Acura the next weekend and purchaced my TSX. I'm super happy with the car and not only did I get a great deal I got great survice. I highly reccomend Pikes Peak Acura and Timmothy Cochran. More

I traded in my '98 Integra for a TSX. Working with Timothy was an awesome experience! I never felt I was being pushed and Timothy made my car buying experience stress-free. He worked really hard to Timothy was an awesome experience! I never felt I was being pushed and Timothy made my car buying experience stress-free. He worked really hard to educate me about my car and I never felt I was hearing a 'pitch'. His customer service is amazing and his knowledge was outstanding. Andrew Fish and Francesco Crisafulli were great! They really worked with me to get me in my TSX at a cost that I truly felt comfortable with and without all the haggling! Definitely the best car buying experience I've ever had and I would definitely send everyone I know to see these guys!! More

GM Lief and Internet salesman Timothy aggressively worked to gain my business by searching for my vehicle at other dealerships. Timothy was extremely detail oriented in explaining the vehicle and took a gre to gain my business by searching for my vehicle at other dealerships. Timothy was extremely detail oriented in explaining the vehicle and took a great deal of time with us - on his day off from work! Lief was very professional and his goal is total customer satisfaction. Bottom line: these people like what they do, and it shows. On the finance side, Pikes Peak has very competitive pricing on their extended warranty programs and Chris Wells is very knowledgable. Only recommendation is that Chris speak slower and summarize more so it feels less like a sales pitch, particularly since the pricing should 'sell itself'. More