AutoNation Buick GMC Corpus Christi

Oil change wo fluids Took in new vehicle for oil change for first time. Two days later I received alert that I needed washer fluid. Don’t think they “topped” off my fluids Took in new vehicle for oil change for first time. Two days later I received alert that I needed washer fluid. Don’t think they “topped” off my fluids during the oil change visit. Had to schedule appt a month in advance for separate issue bc that was the soonest they could have a loaner available. More

Quality Customer Service Mr. Castro is one of the best service advisors I have ever had the pleasure to work with. His work ethic and pleasant demeanor embody the spirit of qu Mr. Castro is one of the best service advisors I have ever had the pleasure to work with. His work ethic and pleasant demeanor embody the spirit of quality customer service. If you had 10 George Castro's, your service department would be the model for the entire nation. When I drop off my truck to Goerge, not only do I know my truck is in good hands, but my pocket book as well. His assessment of my vehicle was honest, and there is no other person in the shop that I would trust to accurately assess and quote my repair. I look forward to my next service visit with George. More

Lacking in customer service We showed up for a standard oil change. After walking into the service area, we stood unacknowledged for 10 minutes. When one lady finally asked if w We showed up for a standard oil change. After walking into the service area, we stood unacknowledged for 10 minutes. When one lady finally asked if we needed help and then quickly realized we didn't have an appointment with her she responded with "Well, anyone could have helped you then, not just me!" She then very rudely hurried through paperwork and when we asked for an explanation of what we signing she rolled her eyes and said snapped that we are signing for the oil change of course. We were prepared to leave our vehicle since we didn't have an appointment, however it took a total of 6.5 hours for us to get our car back, and that is only because my husband finally told them he would wait for it. We will not be going back to this location. More

Service? Scheduling the service was automated and easy which accounts for the 2 stars. I never received a call from the service advisor until after I called la Scheduling the service was automated and easy which accounts for the 2 stars. I never received a call from the service advisor until after I called late in the afternoon. Apparently, my vehicle had been complete for sometime prior to that call. The car was not washed or detailed as is the case at many dealerships. Overall, this service depart could use some management direction. More

Great people to deal with, very helpful. They did not have exact suv that I wanted but found it at another location and made it happen for me to buy my suv theGreat people to deal with. They did not have exact suv that I wanted but found it at another location and made it happen for me to buy my suv theGreat people to deal with. More

Lazy, inconsiderate, bad customer service, do not care about First in the days prior I had questions about my appt, I literally called 6x left messages with no call back until the last call when I notified them First in the days prior I had questions about my appt, I literally called 6x left messages with no call back until the last call when I notified them I was on my 6th call. I spoke to parts and another department trying to get a quote on a battery or see if the battery I had at home would work since I was low on money I was trying to budget ( in the first place I shouldn't have had a battery that went bad only having my vehicle for a year, certified used or not), both confirmed a battery price of $140 plus tax. On the day of my appt I went in asked if the battery I had could be used since it was brand new and they were too lazy to check and were getting ready to go to lunch( how convenient to schedule lunch when I'm scheduled for 2pm appt). Guy says they can't try it and that I need to buy new battery, I reluctantly said ok what else could I do, I made sure to confirm a battery costing $140 plus tax BOTHBagreed, I get my bill and see a battery for $200 something, luckily I had the money what if I hadn't, same situation when I was quoted $175 for key replacement get there and told $500,,,,, THIS PRACTICE IS WRONG! Then I ask to speak to manager Roland (I believe) he's nowhere to be found, called him several times not able to leave a message, left a verbal message and to this day no call return! I'll never recommend this place or buy another vehicle from here! More

Talked me into it I went into the dealership just to compare prices with another dealership in another town. The salesman and manager went above and beyond to work a d I went into the dealership just to compare prices with another dealership in another town. The salesman and manager went above and beyond to work a deal and get me to purchase the new Yukon XL which is the car of my dreams. I am turned 60 years old this year and I forsee this as being the last car I will ever purchase since all three of my other yukon/suburbans have lasted over 10 years each! More

Poor service I used to really love this dealership but now they are just going down hill in the customer service department and also doing things in a timely fashi I used to really love this dealership but now they are just going down hill in the customer service department and also doing things in a timely fashion. Crappy service being given to customers by reps and managers seems to be the new thing with this dealership. Sad. The only reason I didn’t have a complete horrible experience with this dealership the last time I took my car to get checked is because there are still reps like Anna who care about giving great customer service and trying her hardest to do anything she can to make sure the customer leaves happy. More

Routine maintenance--professional and courteous. Comfortable waiting area with option for regular shuttle to nearby dining and shopping. Anna is the best--helpful and professional. Worth the 40 minut Comfortable waiting area with option for regular shuttle to nearby dining and shopping. Anna is the best--helpful and professional. Worth the 40 minute drive to return to the dealer for service. More

Horrible Breakpad Replacement The dealership took 2 months to replace break pads on my vehicle due to staff forgetting to order the break pads and the staff lied about the conditio The dealership took 2 months to replace break pads on my vehicle due to staff forgetting to order the break pads and the staff lied about the condition of my tires and breaks. More