AutoNation Buick GMC Henderson - Service Center

No stars would be more accurate! This place has got the be the worst place to ever buy a car. Starting from the very beginning, March 2nd, 2018 we buy our 2009 Volkwagen Touareg. Two days later our che be the worst place to ever buy a car. Starting from the very beginning, March 2nd, 2018 we buy our 2009 Volkwagen Touareg. Two days later our check engine light come on. We call Autonation and inform them of the issue and they basically tell us its our problem. We take the car to Autozone to check the codes only to find out its our catalytic converter. We call again to let them know and again they tell us TOUGH xxxx. You CAN NOT REGISTER A CAR WITHOUT A PASSING SMOG CHECK, so explain to me why we paid $60 for a SMOG check that we never received? Finally after calling Channel 13 and filing a complaint with the DMV, Autonation "graciously offers" to fix "our" problem on April 27th, 2018. They tell us it'll cost us $3,000. We tell them they can take that $3,000 and shove it. So they fix it on their tab. We thought we were free of this wretched place. NOPE. Our check engine light pops up in September and our mechanic explains its the catalytic converter. YES, THE CATALYTIC CONVERTER THAT WE SPENT NEARLY 2 MONTHS TRYING TO GET FIXED IN 2018. We are completely shocked. We explain to the mechanic our issue with Autonation and he tells us that its ok, this part should be covered under a federal warranty (5 years or 50,000 miles). We did NOT want to come back to this location to have to go through the same xxxxxxxx all over again. Finally we decided we had to, there was essentially no other choice. So I start by covering my bases, I call the Autonation Volkwagen to make absolutely sure I have to go the the Buick GMC location. The ladies at Volkwagen informed me that yes I would have to venture to this xxxx pit once again due to the fact that they were the ones who did the work in the first place. So I call the Buick GMC location to set up my appointment. Right off the bat, the lady gives me the run around. Says I need to go to the Volkswagen location. After some back and forth, we establish an appointment for January 19th, 2021. I bring the car in at 1:30pm. I meet with David Grodzian, the service advisor, and of course we dive into the xxxxxxxx. He states he doesn't believe they can do the repair because its a Volkswagen. I explain that I bought it at this location and was advised that because they fixed it in 2018, there should be a federal warranty that should cover it. David then acts like I don't know what the xxxx im talking about. He searches his computer for our car history. He tells me the diagnostic will cost me roughly $140, and if it is just an O2 sensor it'll cost me. I leave and wait for any call or update. At 3:38pm I call to check in, the lady tells me David is about to call me. So again I wait. At 4:41pm I call back and again David is busy but he will call me as soon as he is done with the customer he is with. I checked what time they closed and went back to waiting. By 7:00pm, closing time, I still hadn't received a call. January 20th, 2021, this morning I receive the call. David leaves a voice-mail stating that before he brought the car into the shop, he checked the catalytic converter and saw that it wasn't going to be covered under warranty. He then states that he couldn't call me at all yesterday (January 19th) because he was having some issues. I find my paperwork from 2018 for the repair in the catalytic converter and on the paperwork it states they used aftermarket parts and that it is covered by Autonation. When we call David back, we ask how it isn't covered if we have paperwork that says it will be covered at ANY AUTONATION LOCATION. David states that he can not find this repair order. When he miraculously find the repair order, he states that we chose aftermarket parts and that they hold no warranty...... Basically that WE made this decision to screw ourselves. OKAY, so tell us why the paperwork states there should be a warranty? David explains that they put this paragraph on every repair order and that its just part of their basic template. This place has no integrity, they have no follow through and the worst customer service. If you want to be screwed EVERY WHICH WAY, then this is the place for you! Otherwise you will be better off buying a car off Craigslist!! More

They damaged my vehicle. They lied to me about nearly 3k in repairs that my vehicle did not need, then to add icing to that cake they damaged my shifter cables to the point th They lied to me about nearly 3k in repairs that my vehicle did not need, then to add icing to that cake they damaged my shifter cables to the point that my Yukon Denali could not be put into drive. They asked if we ever had that problem before and we had not. So, rather than offer to fix this new problem that mysteriously occurred while they had custody of my vehicle, they decided to offer me 100.00 dollars off on a repair of the shifter cables, which were going to add just shy of 700 dollars to the total. We had the vehicle towed to another mechanic who fixed the stretched out shifter cables for half the quoted price and also ran diagnostic on the motor mounts and control arms. Turns out they were not actually in need of repair. You've been warned. More

Terrible customer service My car shut off while I was driving down the road. I wasnt able to turn the wheel or give it gas. I was lucky that I was going slow and I was able to My car shut off while I was driving down the road. I wasnt able to turn the wheel or give it gas. I was lucky that I was going slow and I was able to muscle the steering wheel to the side of the road where I could shut the car off and restart it. I took it in and the service person that I had to deal with was very rude, she kept talk down to me and made me feel like I was an inconvenience. Then I was called later that day saying that they looked at the car and there were no codes and they couldn't replicate the problem so I needed to come pick up my car. I do not feel safe driving my kids around in a car that shuts off randomly and they said they cant do anything to help me.... More

Buying was great . . Service? Amazing! Second time I brought my car in for scheduled maintenance, and there is ANOTHER nail in a tire! What are the odds? The people are great, Amazing! Second time I brought my car in for scheduled maintenance, and there is ANOTHER nail in a tire! What are the odds? The people are great, but I don’t like leaving my car behind closed doors! Perhaps because I’m a single, senior woman? Guys, YOU be the one to take your car in for service. More

Service Department is incompetent. Went online and scheduled an appointment. Brought car in, and within 1/2 hour get call that they can't get to the car today. Maybe tomorrow. Have a Went online and scheduled an appointment. Brought car in, and within 1/2 hour get call that they can't get to the car today. Maybe tomorrow. Have a nice day. How about someone who calls you and says "hey we're backed up, would it possible for you to bring your car tomorrow?" Or, next best: I'm sorry you had to drive in, we weren't able to reach you in time, we'll unable to get to your car today". The truly sucky moron place you should avoid at all cost is the place that takes your car - and before you make it home they call and tell you they won't be working on your car.....because it's sooooo easy to get along in vegas without a car for days. More

Nothing but Buyer's Remorse from these deceitful dealers In the now almost seven months since I purchased my 2010 Chevy Equinox I have had nothing but buyer's remorse in my dealings with this arguably deceit In the now almost seven months since I purchased my 2010 Chevy Equinox I have had nothing but buyer's remorse in my dealings with this arguably deceitful dealership. Take a few minutes to read my multiple frustrations with this car and this dealership before deciding if this place is right for you. I purchased my vehicle with a $3300 Silver Mileage Vehicle Protection Plan in mid March. Four days later during a drive to Flagstaff my entire instrument panel went out on the freeway. My car was still driving but I had no speedometer, fuel gauge, stereo, or AC from Kingman to Flagstaff. It all turned back on after about 30 minutes of being off while we stopped for food. While everything turned out fine this was an inauspicious start in the first week. A month later my car started having great difficulty turning over the engine. It would take up to three minutes of attempts before it would finally start up, but when I took it in to be looked at I was told it would $152 for them just to look at it despite having spent $3300 on their Silver VPP. I took it to my mechanic (5 Star worthy Exclusive Automotive) who checked it for free while changing my oil, discovered it was dirty electrical connections, and cleaned it for free. Now that's service! Fast Forward two months later to the final straw incident. I'm running errands all afternoon and on my second to last stop i got in my car and, you guessed it, it wouldn't start. Nothing turned on. A gentleman was kind enough to jump me which turned on all my electronics, but my car would not turn over. No sound from the engine, no clicking, just silence every time I turned the key. I took it to my mechanic who after a complete diagnostic check (again, free) said it was a bad PCM (Powertrain Control Module) after three tests flagged it as the source of the problem. Now this is where I thought that $3300 VPP warranty would finally pay off as this type of issue is explicitly covered. But no, when I towed my car in they tell me the problem is the connectors on my battery were not tightened. So they tightened those two screws, tell me it isn't covered by the warranty because it was battery related, and charge me $152 for tightening two screws. My car had working lights, working stereo, working power locks, working power windows, working instrument panel, but no engine and they expect me to believe the problem was the battery connectors became lose and detached as my car sat idle in the parking lot(I should note both myself and my mechanic checked the battery and its connections)? I just got back from Exclusive Automotive and their computer testing showed all the PCM issues that were flagged before are now fixed even though the dealership apparently did absolutely nothing with the PCM. After reviewing all the evidence I am convinced that this dealership fixed the PCM issues and then proceeded to lie to me about what the problem actually was so my warranty wouldn't cover it. Buy a vehicle from these guys at your own risk and if you do don't get the VPP. They will do everything in their power to make sure you don't get coverage when you need it most. More

Most dishonest and deceitful dealership I have ever dealt wi Most self-serving and/or incompetent service we have ever seen. 25 Sept 2014 bought tires, they performed their “multipoint Vehicle inspection/inco Most self-serving and/or incompetent service we have ever seen. 25 Sept 2014 bought tires, they performed their “multipoint Vehicle inspection/income generation inspection” Was told that breaks were nearing failure, needed to repair. Had breaks inspected by two other shops, have over 50% breaks left. Again on 25 Sept 2014 asked Autonation GMC to look at emergency break as it would not engage. From Autonation GMC and I quote “Inspection found brake pedal broken” and Autonation GMC said they could fix it for about $579.00. Did not let them fix the “broken” break. 2 Sept, 2015, asked Imperial Auto Center to look at emergency break. Installed a drop of lubricant on latch, works fine now. Installed after market tail lights on Yukon and could not get these lights to work. Took to Autonation GMC to find where I had error. Was told that the lights were defective and charged me $265.00. Their work did not settle with me so I inspected the system and found two fuses were blown out. Replaced fuses, tail lights work perfect. Autonation GMC refunded me my money. This dealership should not be allowed to even inspect a vehicle. They are there for one purpose, rip off the customer, no matter what, get their money by deceit and dishonesty. I have the Autonation GMC invoices to prove the above statements. More

Worst service experience ever Wow talk about bad customer service ! I never ever write reviews but felt I had an obligation on this one. I took my 2015 Yukon xl. in for service b Wow talk about bad customer service ! I never ever write reviews but felt I had an obligation on this one. I took my 2015 Yukon xl. in for service because the engine light came on. They asked to keep the car over night even though it was a quick fix. I asked them to fix weather a weather stripping problem and wash it. No problem I was told. I called 3 times the next day starting at 1:00 to 4:00. I was told they wood call me back in an hour the first time. Finally after waiting they told me it would be ready after 5:00. I came in at 5:15. Waited and waited in a lobby that smelled like gasoline. I now have a headache. It was not ready. It didn't get washed as I didn't wish to wait for it. The weather stripping didn't get fixed and they asked me to come back on Wednesday. I won't be going back their ever. Had a much better experience last oil change at fairway gmc. To top it off. All they did was change a spark plug. And they put 21 miles on my car. Guess someone needed a free car for the weekend. Terrible dealership. Cannot be trusted in my opinion. More

I brought my GMC Terrain in for the first service appointment on April 9. 2013. I was greeted by my service advisor Alain immediately. We sat down in his office and I was asked how my day was and did appointment on April 9. 2013. I was greeted by my service advisor Alain immediately. We sat down in his office and I was asked how my day was and did I have any concerns with my Terrain. While verifying my information in the computer my vehicle was already taken to the shop to perform the service. I was offered coffee or water. The service took less than 90 minutes and they also washed my vehicle. I felt very confident in Alain and the service department. The amount of time spent at the dealership was much better than other dealers that I had previously delt with. My next appointment was set up for me and I was wished a great day. Couldn't have been made more welcomed and appreciated by all. Excellent dealership and staff. More