Shawn Strain, a salesman at the dealership, had been calling me for 2 months asking “for the opportunity earn my business.” A week ago Saturday, my wife and I spent the better part of the afternoon working out a deal on a used Terrain. At the beginning of the conversation I told Shawn that I wanted to use a specific local credit union for the financing. The paperwork was incredibly slow moving, and we finally had to leave late in the evening, but agreed to return on Monday to take delivery of the vehicle after some scratches had been repaired.
During the day on Monday I spoke directly with my preferred credit union and was provided a rate lower than the one quoted by sales person. Obviously the dealer was using its own lenders to get kickback, which would be fine if they were getting me a lower rate, but they weren’t. I tried talking to the finance manager, Bob Chapman, over the phone and he tried to tell me that the dealer doesn’t get any financing incentives. He also told me that, because my wife had her parents name on the title to our trade in, “Colorado law REQUIRES that they come in and sign the title in front of him or that the signatures on the title be notarized.” I asked him what authority he was relying on and he was not able to cite a statute or a regulation because NEITHER of those statements is true (As confirmed by both an attorney and a call to the DMV).
Despite our reservations about the integrity of the dealer, we went to the dealership on Monday night as agreed to finalize the deal. Upon arrival we noticed that the paint job on the scratches had dripped, and the paint run ad dried in a noticeable bulge. Upon further examination under better light we noticed additional hail damage that not been disclosed to us and significantly impacted the value of the vehicle. When talking to the sales manager, Jeff Zeiter, about the hail damage I explained that, even if the vehicle was repaired the vehicle’s value had decreased because when I sold it I would have to disclose that it had body work done to it. Jeff refused to make any concessions, and when I said this had taken a lot of my time and was inconvenient he said, “Your time isn’t worth anything to me.”
Needless to say, my wife and I were more than happy to leave at that point. I honestly cannot remember a time when I was treated so rudely when making a purchase. Under no circumstances will I ever consider doing business with AutoNation Buick GMC Park Meadows, or any AutoNation dealer.
A few takeaways for anyone in the car market: 1) If a dealer is not completely honest and forth coming in small things, it’s a good bet they’re not honest about larger things. 2) A dealer who does not value its customer’s time obviously does not value its own reputation. We are making it a point to encourage EVERYONE we meet to NOT do business with AutoNation Buick GMC Park Meadows and in particular to not do business with Shawn Strain, Bob Chapman, and Jeff Zeiter.
Epilogue: A week later we went to the Don Massey dealer, literally next door, and purchased a better vehicle with more options for less money. This was my second purchase at Don Massey and I would whole heartedly recommend them to anyone.
Shawn Strain, Bob Chapman, Jeff Zeiter
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