AutoNation Chevrolet Amarillo

I had a great experience buying my new 2013 Camaro! There was no pressure from any of the employees. I would definitely recommend anyone looking to purchase a vehicle to go to Plains! There was no pressure from any of the employees. I would definitely recommend anyone looking to purchase a vehicle to go to Plains! More

Took my truck into service on 1-14-2013 because my horn was not working. Ann was very friendly and professional, got me right in. Pedro fixed my horn quick and I was back on the road. Thanks Ann And Pedr was not working. Ann was very friendly and professional, got me right in. Pedro fixed my horn quick and I was back on the road. Thanks Ann And Pedro More

It had been 15 years since I had bought a new truck, so I knew I needed to be sure to get exactly what I wanted, a new Avalanche. When I buy a new vehicle, I take care of it the best I am able to and keep i knew I needed to be sure to get exactly what I wanted, a new Avalanche. When I buy a new vehicle, I take care of it the best I am able to and keep it a long time. I had test driven an Avalanche at another dealer, but they did not have the color of Avalanche that I wanted, and they said they preferred not to trade with another dealer just to get the color that I wanted. That dealer went through no effort to call me back with information that they would look for and find me just what I wanted. At Plains Chevrolet, Jack Pierce and Scott Morris were very friendly and helpful to me. They listened to what I had to say, and they were willing to work with me, and even give me more suggestions on what I might like. They both went the extra mile to find the color of Avalanche, the bright blue color. I was very impressed that Plains Chevrolet found the blue color that I wanted, but what is even better, they found an upgraded model with the Bose Radio, which is my favorite in sound systems, and the beautiful black leather and wood grain style interior. Plains Chevrolet was also helpful in finding me the best interest rate from one of the best banks, since I had excellent credit. Plains also gave me a very good trade in price on the vehicle I traded in, a 2006 Mustang GT. Overall, I am very pleased with Plains Chevrolet, and buying a new vehicle there became a friendly and personal experience, as well as knowing that they will be good to work with in the future on routine or other maitenance. Jack Pierce deserves an extra thanks for contacting me about my interest in a new Avalanche. I had never been to Plains Chevrolet before, and if he had not initially contacted me with a phone call, I may not have known how great Plains Chevrolet is. Plains was also helpful in showing me around the service department and getting to know the employees there, and the best maintenance program for my new Avalanche. Above all, they went the extra miles, or many extra miles, to find and transport back the new Avalanche for me from the original dealer that had my Avalanche. And the new Avalanche was delivered just two days later, and I was able to take possession that day. Jack was also helpful showing me how the electronics and OnStar worked int the vehicle. I am pleased to have bought my new Avalanche from Plains, and will certainly recommend them to all my friends in the future. Sincerely, Judy Haley More

Thanks to Alex, I have one sweet ride. They customized my 2013 z71 to the max. They even delivered it to Plainview which is halfway from me. I will always buy my vehicles from Plains Chevrolet. Thanks my 2013 z71 to the max. They even delivered it to Plainview which is halfway from me. I will always buy my vehicles from Plains Chevrolet. Thanks guys once again for a sweet ride and great customer services!!! More

After researching the three different cars that I was interested in, I then shoped from Amarillo to Dallas for the best deal. The above mentioned sales representives at Plains were very nice and made the interested in, I then shoped from Amarillo to Dallas for the best deal. The above mentioned sales representives at Plains were very nice and made the best deal of anyone that I had tryed to buy from. You have to do your research before you go to any dealer and get many prices in writing. I learned that a lot of these out of town super dealers will tell you anything and change the deal when you arrive. The team at Plains Chevrolet bent over backward to be honest...very honest on pricing and the extended warranty. They worked as a team to make my purchase as smooth as it could be. More

My wife and I bought a car from Plains Chevrolet and was told that it had been in a wreck but they assured us that it had been fixed and restored back "the way it was supposed to be" to quote the sales mana told that it had been in a wreck but they assured us that it had been fixed and restored back "the way it was supposed to be" to quote the sales manager. They told us that they would not have put it on the lot to sell if they were not sure that it was a certified used vehicle. They also told us it would still be under the manufacturers warranty with a 36,000 bumper to bumper and a 100,000 mile drive train warranty. They assured us we could buy with confidence. Well, after we bought the car we ended up having to take it back several times for several problems. Believe me, it has been nothing but trouble. Finally when the vehicle only had 23,000 miles and less than 3 years old the paint started popping off the front bumper and they refused to fix it. All I can say is if you buy any vehicle from Plains Chevrolet, you had better get every detail you can think of in writing and be prepared to endure the worst customer service experience I have ever had from any dealership in the Amarillo, Texas area. Good luck!!!!!!!!! More

When I first bought my truck in 2009, these folks were great. They paid for my first service at 3000 miles, they constantly called to make sure things were going Ok. At about 8500 miles, I started notic great. They paid for my first service at 3000 miles, they constantly called to make sure things were going Ok. At about 8500 miles, I started noticing noises, several different ones. One was fixed after waiting 2 weeks for a new door panel. One was blown off, telling me that "its normal". Its not freaking normal dude, if a clunk comes from the rear end when you put it in reverse, thats not normal. And the other, a belt squeal, is still on going after 3 trips to the shop for repair on this particular issue. Atleast they had the decency to put me in a loaner while they had mine, but that was in my factory warranty period, now I'm at 50k, and I doubt they would do it now. Now, no matter when or where I call from, I can't get a single person to answer the phone. I just finished letting the phone ring for about 5 minutes before it went to voicemail. I called the numbers I had from when I first started doing business with them, and then I called the numbers currently on their website. I'll be going to a different dealership when I'm ready to trade in, possibly a different brand all together, though it goes agains everything I stand for. This place is just after your money, like most, but once they have it, they're done with you until the next time you want to trade up. More

I purchased a truck, they wrote up a service order for a hitch. It took several weeks to get it put on, then they put on a used old hitch without any type of electrical hookup, not the hitch they took off t hitch. It took several weeks to get it put on, then they put on a used old hitch without any type of electrical hookup, not the hitch they took off the truck to sell on another truck, like they said they would. Because the service letter just said "Hitch" they would not make it right. I went as far up the totum pole as I could get. I guess what little it would have cost them to do us right, was worth us telling others about the poor service. There is a right and a wrong way to take care of things and they give "used car salesman" a bad name. Beware of any promised repairs, be spacific in the order, that they use new parts!!!! Billie Parker More