AutoNation Chevrolet Amarillo - Service Center

My experience with AutoNation service could not have been better. From the first phone call to schedule a service appointment to my last visit to pick up my pickup, all the employees were friendly, knowledg better. From the first phone call to schedule a service appointment to my last visit to pick up my pickup, all the employees were friendly, knowledgeable and did what they said they would do. I was in for recall services and warranty work, which I know is not a "high paying" part of the service center's job. Still, they treated me like a "high roller"! More

I had an issue with my suspension air stabilization pump running frequently. I made an appointment at 7:30 am (the earliest appointment of the day) and arrived that day at 7 am on Thursday when the service running frequently. I made an appointment at 7:30 am (the earliest appointment of the day) and arrived that day at 7 am on Thursday when the service department opened. There was one other customer in front of my when I checked in at 7:10. I asked for a diagnostic to review the suspension pump issue and get an oil change. I told the service advisor that I was traveling back to NC and needed to get my suspension issue addressed quickly. After waiting for two hours and receiving no communication or updates, I went to the service advisor and asked for a status of my car. The person did not have any updates. I asked her to check on the car. I never received an update on that request. After another hour of waiting, I went back to the service advisor and asked for an update. She still did not have an update so I asked for her to check on my car again. After waiting another hour (4 hours in total), I went to the service advisor and asked for an update. The advisor told me I needed to replace an air compressor pump for my air stabilization system, however, the part wouldn’t arrive for another 3 hours and then it would take at least another hour to perform the repair. Since I arrived at 7 am and was the second customer in line that day, I asked why it took 4 hours to perform a diagnostic analysis and why there were no communication updates. I got a weak explanation about limited bay space to perform services. I paid for the oil change and diagnostic report but declined the pump repair to be performed since I didn’t have time for the repair to be performed) since I had a 10 hour drive that day). I called the Chevy dealership where I live an NC and discussed my issue with the service manager. We scheduled an appointment for the next Monday. The Amarillo dealership did not provide me with a copy of the results of the diagnostic with my invoice so I asked the NC service manager to call and request that report be sent to him to assist him with my repair when I arrived on Monday. He called several times and left voicemail messages but his calls were not returned. I sent an email to the service advisor and requested the results of the diagnostic and I never received a response. There are many issues related to the processes at this dealership’s service department. Providing quality service is about listening to the customer, setting expectations and effective/timely communication. This dealership personnel didn’t listen to my need to get the service performed as quick as possible to I could continue my travels, didn’t meet my expectation for a timely diagnostic and repair service (at least 3 hours for all services to be performed), failed to communicate their expectation for performing the services and failed to communicate in any form to provide updates/status of my car. From my perspective, it is very unprofessional not to return phone calls from the NC service manager that requested by diagnostic results and very poor quality service not to respond to my email request for the diagnostic report. I travel throughout the US and have visited many Chevy dealership service departments. This dealership should benchmark their processes to other dealerships to see how poorly this location is operated. More

Excellent customer service! Service department is honest and proficient taking care of all the customer needs. Service department is honest and proficient taking care of all the customer needs. More

Fueron muy amables y atentos. El servicio fue rápido, y me avisaron cuando estuvo listo el carro, muchas gracias. El servicio fue rápido, y me avisaron cuando estuvo listo el carro, muchas gracias. More

Nice fast experience with my oil change, would definitely recommend to whom ever needs service recommend to whom ever needs service More

I had a warranty on my used car through AutoNation. I took my car in 3 different times, showed them the problem each time. They would let the car sit for a least over a week, and then could not figure I took my car in 3 different times, showed them the problem each time. They would let the car sit for a least over a week, and then could not figure out what the issue was. My car never got fixed correctly though AutoNation, and finally my warranty ended, and I went elsewhere and had no issues. AutoNation made all sorts of excuses, but never fixed my vehicle. The warranty through them was the biggest waste of money. More

Chance offers superior customer service and is a great asset to the service department. More hires like him would be good for business! asset to the service department. More hires like him would be good for business! More

The service man was rude and does not know what he’s doing and has NO customer service qualities at all! doing and has NO customer service qualities at all! More

I took my vehicle in for the hundred thousand mile service as well as a starter issue. The service department was spot on and everyone was so friendly. Thank you. service as well as a starter issue. The service department was spot on and everyone was so friendly. Thank you. More

Went for oil change. Dropped vehicle off the night before. They forgot it was there Dropped vehicle off the night before. They forgot it was there More