AutoNation Chevrolet Amarillo - Service Center

Brought a vehicle in about an issue. They did not address the issue. It was a pointless trip. They did not address the issue. It was a pointless trip. More

Communication from the dealership was great and service was done quickly. They also printed a quote for new tires as well. was done quickly. They also printed a quote for new tires as well. More

Follow-up was bad by service manager and her employee, Ms. Gonzales. My car sat there for one week after I gave them the ok to repair. After one week, Ms, Gonzales called me to ask for ok to go ahead. Ms. Gonzales. My car sat there for one week after I gave them the ok to repair. After one week, Ms, Gonzales called me to ask for ok to go ahead. She did not remember talking to me and obviously made no notes of the call where I ok'd the repair. She did not order the parts that she told me would be ordered. She even asked me the name of the person I talked to. When I told her, she said "that's me". The prior time our car was there for repair, a similar thing happened - sitting there for one week. Therefore, it seems to me that you need a review of your management system or a new system or people who will make use of the system to make sure cars do not sit there for a week untended. There is no excuse for that. The manager also needs to be checking on her employees to make sure they are following through on each work order she has given them. They also need to return phone calls. Communication is a big part of SERVICE. When we picked up our car, there was no apology of any kind, just a bill for almost $3,000. More

Friendly atmosphere with attentive personnel. The facility was clean. It has a comfortable service center waiting room. The facility was clean. It has a comfortable service center waiting room. More

Had setup appointment for air bag recall for Friday dropped truck off Thursday evening got a call truck will not be finished til Saturday. Got a call sat bout 2:30 pm truck was ready picked up truck we dropped truck off Thursday evening got a call truck will not be finished til Saturday. Got a call sat bout 2:30 pm truck was ready picked up truck went home noticed the door seals was not replaced properly, the interior was dirty from hands,the plastic molding was not snapped back into place as pieces of plastic was inside on floor mat took the truck back Monday evening to address the issue it was corrected but still i was disappointed More

No good mechanics they charge me they said it’s going to be fix for $1800 and the pick up it’s doing the same lot for nothing lost money be fix for $1800 and the pick up it’s doing the same lot for nothing lost money More

The service advisor was very helpful and worked diligently to resolve the issue with our vehicle. diligently to resolve the issue with our vehicle. More

Great service, warm smiles and knowledge about my vehicle. It's all positive. Great experience all around! Thank you AutoNation. vehicle. It's all positive. Great experience all around! Thank you AutoNation. More

Rocio was very helpful and kind. My car was in and out in no time. My car was in and out in no time. More

The lady that assisted me was pleasant and knew exactly how to help me.. answered all my crazy questions. how to help me.. answered all my crazy questions. More