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AutoNation Chevrolet Arrowhead

Peoria, AZ

4.5
1,125 Reviews

9055 W Bell Rd

Peoria, AZ

85382

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Showing 1,125 reviews

March 05, 2024

It was a great experience. Definitely recommend the sales team and dealership if your looking for a car More

by tfrechette55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic
Mar 10, 2024 -

AutoNation Chevrolet Arrowhead responded

Hi, thanks so much for the warm recommendation of the team here at Autonation Chevrolet Arrowhead. Feel free to stop by if you ever need any more help.

March 01, 2024

The Staff was friendly and helpful quick and easy purchase of new vehicle with Zach More

by Anthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 05, 2024 -

AutoNation Chevrolet Arrowhead responded

Hi Anthony, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 29, 2024

Was very professional, all the employees I worked with including Bonita were great to work with!!! Would recommend the dealership to friends & family!!! More

by Kanderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bonita, Derek, MJ
Mar 05, 2024 -

AutoNation Chevrolet Arrowhead responded

Hi Kanderson, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Autonation Chevrolet Arrowhead and we hope to be of service again in the future.

February 27, 2024

Great service and knowledgeable people from salespeople to service needs. Dominic (salesman) is very knowledgeable and helpful with all and any vehicle that you might be interested in. More

by Dennis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic, Thaddeus
Mar 02, 2024 -

AutoNation Chevrolet Arrowhead responded

Hi Dennis, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 26, 2024

After sales support is horrible. I was sold a $50k car that had un disclosed modifications and cannot pass emissions. Dealer has gone dark after committing to fix. More

by Mike.borg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charlie
Mar 02, 2024 -

AutoNation Chevrolet Arrowhead responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (623) 428-8851 to discuss what we can do to help.

February 23, 2024

Friendly, clean, professional atmosphere. Was greeted at the entrance by an employee and taken to Dominic Boffa with who I had an appointment. More

by kenmorebill
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dominic Boffa
Feb 27, 2024 -

AutoNation Chevrolet Arrowhead responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 23, 2024

On January 22nd I called your dealership to inquire about a used car you had that showed on carfax. Dominic Boffa took the call, answered my questions and we made an appointment to meet within the hour. Domi More

by kenmorebill
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dominic Boffa
Feb 27, 2024 -

AutoNation Chevrolet Arrowhead responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Feb 27, 2024 -

kenmorebill responded

Mr. Boffa is an excellent representative for AutoNation Chevrolet Arrowhed.

February 19, 2024

My service rep Rosa told me, "you'll be receiving a survey, any question that is not positive will result in me getting in trouble and having to go to the principal’s office." I facilitate Gallup surv More

by tuber.tuba.0n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rosa
Feb 23, 2024 -

AutoNation Chevrolet Arrowhead responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (623) 428-8851 at your earliest convenience to discuss how we can turn this experience into a positive one.

Feb 23, 2024 -

tuber.tuba.0n responded

Thanks for your response to my survey. I appreciate that you’re interested in resolving the issue, that goes a long way from a customer experience perspective. Since I would rather not invest anymore time with a drawn out phone conversation I will assist you with your efforts to resolve the matter by providing simple instructions for you here. If you’re surveying goal is to truly solicit honest feedback in order to identify how you can improve the service you provide, you need to change a few things. First, instruct all staff to stop pressuring customers to fill the survey out in any other way other than by expressing their honest opinion. When staff tell customers that any rating less than completely satisfied will result in personal harm to their employment, that will certainly skew honesty and also place an undue burden on the customer. Secondly, stop sending text messages to gauge how someone feels before sending them a survey. You guys do that every time which is an effort to cherry pick only the customers that will rate well. I will close by saying that if your goal is not honest feedback but instead to boast a high rating to the public, then you will not be able to boast honesty as part of your business objectives.

February 16, 2024

Justin and AutoNation Chevrolet made my purchasing experience quick and painless. This is not incentivized and I was ready to have an awful experience because that’s what I’m used to with dealerships, More

by Edwinporter.personal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Barnes
Feb 22, 2024 -

AutoNation Chevrolet Arrowhead responded

Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of Autonation Chevrolet Arrowhead and we hope to be of service again in the future.

February 12, 2024

Pretty quick process. Still a few problems. Had to go back a week later to resign papers. Having to take the truck back for a second time to fix a problem the truck had wh More

by jessierae007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thaddeus, Charles
Feb 16, 2024 -

AutoNation Chevrolet Arrowhead responded

Hello, thank you for taking the time to share your feedback with us and thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.