AutoNation Chevrolet Cadillac West Amarillo

Called on Monday to set up appointment for my stingray. Discussed Wednesday or Thursday. Scheduled Thursday. Upon arrive service Dept had no record of appt. kept my stingray anyway. Called me that evening Discussed Wednesday or Thursday. Scheduled Thursday. Upon arrive service Dept had no record of appt. kept my stingray anyway. Called me that evening at 5:30 told me they hadn’t had time to run diagnostics. Fri I called 5:30 still hadn’t touched it”they had some big jobs”. So I picked up my car. I don’t need them driving it in and out for a before they touch it. I’ll take it someone who can diagnose it in an app routine frame. Not planning on returning to this dealership. More

All parties were very courteous and helpful. Martin Perez went above and beyond to complete our purchase. went above and beyond to complete our purchase. More

Bait and switch - We inquired about a vehicle that they clearly stated they had in stock when in fact they did not. They quoted my car via online tool with deductions for items that should be (when have yo clearly stated they had in stock when in fact they did not. They quoted my car via online tool with deductions for items that should be (when have you ever got 2 keys when buying a used car?). They then offered me $2,500 less for my car which they would be making 3-5k on selling at the original offer. They didn't want me to use my bank and keep encouraging to use theirs (same bank but they got points). They wanted paperwork signed without having the car in-stock and wanted my trade left. DO NOT do business with these guys. More

James Neslage at Auto Nation Chevrolet West Amarillo got us the 2 vehicles we needed! Great experience! He is a blessing to work with! 100% us the 2 vehicles we needed! Great experience! He is a blessing to work with! 100% More

Looking for a new equinox and found one that I love and no pressure about buying be and the service department was very nice also no pressure about buying be and the service department was very nice also More

Extended Warranty Fraud-purchased warranty no good Extended Warranty Fraud--Warranty Fraud at Auto nation Chevrolet Cadillac - Amarillo TX (806) 356-5600-- I purchased an extended I bought a GM extende Extended Warranty Fraud--Warranty Fraud at Auto nation Chevrolet Cadillac - Amarillo TX (806) 356-5600-- I purchased an extended I bought a GM extended warranty from a Texas auto nation dealership in Nov 2016, took my vehicle into the shop last week, I was told by GM warranty that the dealership did not complete my paperwork and the warranty in not good, dealership accepted my payment and I have signed/processed contract in hand. I have talked with Finance department Johnathan, left messages with Abby in finance, talked with Kim in the office, who at first said that was nothing they could do and somebody should have contacted me and was sorry. I have left messages with GM, Eddie, with no response. When I called GM warranty, they advised me that the problem was with the dealership since they did not submit a signed contract, which I and the dealership has. My truck has been in the shop for repairs that I am waiting for over a week and this is an extreme hardship. Now Parts and Service Director, Terry, would not provide last name, said there was nothing he could do, but refund my money, yet no warranty. I was told that they would refund me for payments, yet not warranty More