AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Bought a new car from this dealership at the end of March. Everyone was helpful and friendly when buying the car. Upon getting the car home we noticed a scratch on it. Contacted the dealership to have March. Everyone was helpful and friendly when buying the car. Upon getting the car home we noticed a scratch on it. Contacted the dealership to have it fixed and 2 months later the scratch is still on my car. Have contacted the dealership numerous time and no one will help me with the issue. Sad part is they make you feel important when buying the car but once the deal is closed you are not their problem. Very disappointed and would not recommend buying a car from them. More

BEWARE bogus fees & fake pricing! The car was internet priced at $55.8K but then had and additional $3,500 in fake 'mandatory' not-negotiable fees like $500 door edge guards, $300 fo The car was internet priced at $55.8K but then had and additional $3,500 in fake 'mandatory' not-negotiable fees like $500 door edge guards, $300 for 4 locking lug nuts, $600 window tint, $680 MOPAR electronic vehicle Sys. (that he couldn't even explain what it was), $700 in an appearance protection wax, and $700 in dent protection in case I ever got a small dent. The salesman even laughed when I asked for the details on each of the bogus fees, like he knew it was crooked. They initially appraised my trade-in and I had to negotiate the price upwards of $10K to get it close to another appraisal I got a few weeks earlier from another dealer. All this for a 'new' car they had sitting on the lot for 1 year. They kept me sitting for almost 2 hours dragging out the process when I told them up front I only had 1 hour during my lunch break. The appraisal manager tried hi-pressure tactics like trying to get my credit card info for a 'deposit' without me agreeing to a price or the bogus fees. They had no intention of negotiating the overpriced vehicle price or the bogus fees. This is the 2nd Autonation I've done business with and both experiences were very poor. Beware this dealer. More

AutoNation North Richland Hills is a great dealership. They strive to get you out as soon as possible when buying a vehicle, my experience usually is around 2 and 1/2 hours to do the deal. My last experie They strive to get you out as soon as possible when buying a vehicle, my experience usually is around 2 and 1/2 hours to do the deal. My last experience lasted about 5 hours only because they had one manager at the time to handle all the deals that were going on. I was patient because of that situation, but normally it will be quicker than that to sign your paperwork and drive off in your new vehicle. I am so happy with my new Dodge Ram limited edition that I've been looking for and I sold them my 2023 Dodge Charger Scat Pack wide body for my new pickup. Tony Jackson was my salesman, and he tried to get me the best deal he could. I am very happy with what I have purchased. This is my third vehicle that I purchased from AutoNation North Richland Hills, but I am a big dodge fan. Thank you Tony and AutoNation North Richland Hills! More

Fantastic experience! St. Louis is great, and listened to what I needed that was not sales related, which in turn had me listen to him regarding a new car. The finance man St. Louis is great, and listened to what I needed that was not sales related, which in turn had me listen to him regarding a new car. The finance manager, every dealership needs an Anthony on their team. Both St. Louis and Anthony are great assets to the team at AutoNation NRH More

The dealership has a hard working team, they will do whatever it takes to make sure you as a buyer is satisfied when you leave. whatever it takes to make sure you as a buyer is satisfied when you leave. More

The staff were super friendly and made my experience the smoothest and most efficient vehicle buying process ever. smoothest and most efficient vehicle buying process ever. More

Sales staff was friendly and very helpful with getting me into my new truck. Best car experience that I have had buying a car by far I also appreciate the finance department for there help and getting me the into my new truck. Best car experience that I have had buying a car by far I also appreciate the finance department for there help and getting me the most protection for my vehicle. I would recommend auto nation anybody they don’t try and sell you something you can’t afford. More

Sales and Financial Staff were helpful and friendly. Our communication with them before the transaction was pleasant, too. Our communication with them before the transaction was pleasant, too. More

Highly Dissatisfied. Purchased vehicle six months ago. AutoNation processed my title incorrectly, leaving off the credit union as lienholder. This should have been an eas Purchased vehicle six months ago. AutoNation processed my title incorrectly, leaving off the credit union as lienholder. This should have been an easy fix, but the finance director Anthony said I should have noticed it earlier at the point of sale. What?! Nor did he apologize for my inconvenience. From the moment I walked in the door, his attitude was "Not my problem". Thankfully I was able to reach their title clerk on my own. Terrible customer service. More

All the personnel are friendly, very accommodating and respectful! They processed everything with no hassle! Best Customer service rendered ever!More sales to come!You deserve those sales! respectful! They processed everything with no hassle! Best Customer service rendered ever!More sales to come!You deserve those sales! More