AutoNation Chrysler Dodge Jeep Ram Valencia

Customer servic s are rude and not even helpful. . They even let me wait for a manager on the phone when they knew he.was already gone for the day., Because my husband came and ask for the manager an . They even let me wait for a manager on the phone when they knew he.was already gone for the day., Because my husband came and ask for the manager and they told him.he is already gone since 5 and he told him oh really my wife is still.on the phone waiting from.him because you told her wait for him . she is been wanting for.1 hr alreafy More

Franky was a pleasure to work with. Good salesman, honest and reliable. Would work with him again. Good salesman, honest and reliable. Would work with him again. More

The team and technician were very responsive and informed me of the concerns of my vehicle me of the concerns of my vehicle More

In lieu of all the variables when it came to assessing the repair and tracking down the parts needed, Arianna my service adviser, kept me in the loop and handled everything professionally. the repair and tracking down the parts needed, Arianna my service adviser, kept me in the loop and handled everything professionally. More

A great transaction start to finish. One issue quickly resolved. Will not hesitate to make another purchase or refer this dealership. If all of autonation works this way im sold! One issue quickly resolved. Will not hesitate to make another purchase or refer this dealership. If all of autonation works this way im sold! More

My car would not start so we assumed it was the battery. I took it to AutoNation Chrysler Jeep Dodge in Valencia, CA. Beware of this dealers service department. I wanted the battery issue repaired. Hugo the I took it to AutoNation Chrysler Jeep Dodge in Valencia, CA. Beware of this dealers service department. I wanted the battery issue repaired. Hugo the service agent that helped us put our battery on a meter and told me it needed to be replaced. He printed me the estimate and it was $1200. I asked him why and he told me that the car needed all these services done to it also. I told him oil change and battery only and remove the rest. He reprinted the estimate and it went down to $502.00. Then a few hours later he calls me because I hadn’t answered a text that he sent me. I looked at it and it was another estimate for almost $1600! He told me on the phone that the battery would be $550.00 with an $80.00 installation fee! I was blown away by this I assumed since he already tested my battery that it would be included in the original estimate. No the original estimate wasn’t to do anything to the car only inspect!!! By the way I went else where and there isn’t anything wrong with the battery, it was only a dead battery on the fob which made it unreadable and the car wouldn’t start. Hugo argued with me over the phone and in the dealer. He told me you signed the estimate and he said that he explained it to me. He is a liar and working on commission tripping people off. I tried calling Dennis the supervisor, he won’t return my calls. Save yourself and go to a better dealer this one is horrible, reminds me of what Pep Boys does! They constantly telling you things are wrong with your car and it is fine! More

Would definitely recommend this dealership for all of your service needs. I will continue to take my 2024 Wrangler here!!! your service needs. I will continue to take my 2024 Wrangler here!!! More

Quick easy check in, friendly service advisor and was kept informed on my vehicle repair. Loved the video of the inspection. kept informed on my vehicle repair. Loved the video of the inspection. More

Everyone is so very helpful and professional. I really appreciate how they keep you informed during your servicing journey. I have been coming to this dealership for over twenty five years now an I really appreciate how they keep you informed during your servicing journey. I have been coming to this dealership for over twenty five years now and will continue to. More

Was told by Naomi service advisor it would be 1-2 days for diagnostic, ended up being 8 days before they even initiated the diagnostic. No communication from them unless I call first. No apologies about t for diagnostic, ended up being 8 days before they even initiated the diagnostic. No communication from them unless I call first. No apologies about the wait time and Naomi even hung up on me as I'm questioning her about the lack of communication and waiting time. Will not be visiting this dealership for service again. More