AutoNation Chrysler Jeep Broadway

Hours, time, and money wasted! I would not recommend this dealership to anyone. BEWARE! Based on my experience, they showed very little regard for my time, money, or commitment as I would not recommend this dealership to anyone. BEWARE! Based on my experience, they showed very little regard for my time, money, or commitment as a customer. Don't waste your time with this dealership. I spent several days negotiating the purchase of a 2022 GMC Sierra 3500 Denali. Before I ever paid for a third-party inspection, I had already informed the dealership that I intended to move forward with the purchase. The only remaining issue was correcting the tax calculation on the paperwork. Because I was committed to buying the truck, I paid $173 out of my own pocket for a third-party inspection. I also reviewed service records, obtained repair invoices, verified tax information directly with Mississippi authorities, and worked through financing and shipping details. After the inspection was completed and the truck was returned to the dealership, I waited for the corrected paperwork. Approximately two hours after the truck returned from the inspection that I paid for, I contacted the dealership again regarding the tax correction. I was then told that another customer was looking at the truck in the showroom and was instructed to go ahead and sign the paperwork as it was, with the understanding that the tax issue would be corrected afterward. I followed that instruction. At that point, I believed the deal was done. I had already agreed to purchase the truck, paid for an inspection, completed my due diligence, and signed the paperwork. I went to bed believing I had purchased the truck. The next morning, I was informed that the vehicle had been sold to the person looking at it in the showroom right after it returned back from the third-party inspection that I paid $173. What makes this experience so frustrating is that I had already agreed to purchase the truck before paying for the inspection, spent my own money performing due diligence, and was actively attempting to complete the transaction. If another buyer was actively purchasing the vehicle, that should have been clearly communicated before I was instructed to proceed. I understand that dealerships can sell vehicles to other buyers. What I do not understand is why a customer who had already agreed to purchase the truck, paid for an inspection, and was actively waiting on the dealership to correct the taxes on the paperwork would be encouraged to continue moving forward while another deal was apparently being worked out. This was one of the most disappointing vehicle-buying experiences I have ever had. More

I really enjoyed my experience purchasing my new Jeep Gladiator. The process was made as painless as possible by my salesmen Marquise and Brian. I very highly recommend people purchase their Jeep from Gladiator. The process was made as painless as possible by my salesmen Marquise and Brian. I very highly recommend people purchase their Jeep from this amazing dealership and team! More

Will McQuullen in sales was fantastic! He worked with me endlessly to get the deal I wanted. I recommend anyone wanting to buy a new car comes and talks to Will. Very friendly environment He worked with me endlessly to get the deal I wanted. I recommend anyone wanting to buy a new car comes and talks to Will. Very friendly environment with an employee who knows exactly what he’s doing. More

Great experience servicing my Jeep. The repair was completed quickly, and the communication from my service advisor was clear and consistent throughout the process. Everything was expla The repair was completed quickly, and the communication from my service advisor was clear and consistent throughout the process. Everything was explained upfront with no surprises. Professional, efficient, and easy to work with—would definitely return for future service. More

This is our 3rd jeep that we have purchased with AutoNation. They have been extremely helpful every time. This time we worked with William. He answered every question we had, was respectful of our t AutoNation. They have been extremely helpful every time. This time we worked with William. He answered every question we had, was respectful of our time, and worked things out to meet our budget. Love my new jeep! More

My experience with William M. in sales was great!In general he was a pleasure to work with and also fun to talk to while waiting for my paperwork to be ready. Working with fin in sales was great!In general he was a pleasure to work with and also fun to talk to while waiting for my paperwork to be ready. Working with finance was a different story. I felt manipulated into purchasing coverages that I did not need and then could not get in contact with anyone for over a week to get information on how to cancel (emails never responded to and calls never returned). I had to walk into the dealership in person to get anyone to respond to me (all for a piece of paper with a phone number and email that anyone could have provided to me). Now I am left with a wildly high lease payment and one remaining unnecessary coverage plan that could not be cancelled. It has been over 30 days since purchasing the vehicle and I am still waiting for a check from this dealer to pay off my previous lease. So I am currently paying 2 car notes, 2 insurance premiums and cannot get a response from the finance department regarding when to expect the check to arrive. The Jeep just sits in my driveway since I haven’t been able to turn in my old lease and I am really regretting my decision to work with this dealership. Honestly, at this point it has been such a bad experience, I wish I could pay them to just take the car back. More

From beginning to end the dealership was awesome. They knew exactly what I was looking for and got tgd deal. Thank you David and Tyler. I am loving my new Jeep. They knew exactly what I was looking for and got tgd deal. Thank you David and Tyler. I am loving my new Jeep. More

I appreciated my salesman searching their inventory for features on a vehicle that were important to me thus saving me time features on a vehicle that were important to me thus saving me time More

This dealership completely failed to stand behind a vehicle they leased to me. My Jeep wrangler has multiple unresolved safety recalls with no repair timeline. When I asked for help, I was told there w vehicle they leased to me. My Jeep wrangler has multiple unresolved safety recalls with no repair timeline. When I asked for help, I was told there was nothing they could do. I have spent hours on the phone being tossed between different departments and have made no headway and do not have a safe vehicle to drive. The safety recalls include the car randomly turning off while in motion (which I have experienced multiple times) and the potential for it to catch on fire without warning. This puts my life at risk and these concerns were dismissed. No escalation, no solutions, no accountability. If you’re looking for a dealership and a manufacturer that disappears the moment a problem arises, especially a safety issue, this is it. More

Clean and friendly environment, friendly and knowledgeable service staff, kept me well informed about what was needed for the repair work along with cost. Work was completed in a timely manner. knowledgeable service staff, kept me well informed about what was needed for the repair work along with cost. Work was completed in a timely manner. Gives me a really good waranty. I am so glad I did my repairs at this dealership. More