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AutoNation Dodge Ram Arapahoe
Centennial, CO
648 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 648 reviews
July 31, 2021
Bought an extended warranty, at time of purchase was represented as bumper to bumper. When tried to use was told it would not be honored as bumper to bumper so to replace a missing bumper sensor cost al represented as bumper to bumper. When tried to use was told it would not be honored as bumper to bumper so to replace a missing bumper sensor cost almost $400, and that was with a reduction in price as they worked a little bit with me. Normally I would recommend highly but apparently I spent an additional $799 for an extended warranty that covers nothing. More
by Plnshunter
Employees Worked With
Don’t remember
Helpful July 31, 2021
After having a horrible experience at another dealership, they were a breath of fresh air. They made my car buying experience easy and comfortable. I would definitely do business with them again. they were a breath of fresh air. They made my car buying experience easy and comfortable. I would definitely do business with them again. More
by tgun0214
Employees Worked With
Mike Palermo and Jerromy
July 30, 2021
Well I got a recall notice for my Challenger, they had to order the part , 10 days later I had to CALL THEM to find out if it was in. They said yes and I could bring it in NEXT WEEK..... Got there at the order the part , 10 days later I had to CALL THEM to find out if it was in. They said yes and I could bring it in NEXT WEEK..... Got there at the appointed date/time and they knew nothing about the appointment. But they managed to squeeze me in and allocate the part from ANOTHER CUSTOMER to my recall service.... So......... about a month to get a know recall (safety) notice repaired..... hmmmmm YOU BE THE JUDGE.....!!!! More
by waltbooth
Employees Worked With
Rick
July 29, 2021
The service department guys are friendly and helpful however Chrysler products and Dodge Ram trucks are terrible! Stay far away from any Chrysler product. I have had several issues with myn2015 Ram truc however Chrysler products and Dodge Ram trucks are terrible! Stay far away from any Chrysler product. I have had several issues with myn2015 Ram truck. I have NEVER had as many issues as I have had with this truck with any other car, and I have had 7 other cars throughout my life.3 of those were Chrysler products and I guarantee I will NEVER own another one. I have had so many recalls with my truck in addition to many parts breaking and Chrysler NOT ONCE ever honoring a warranty. I had documented service records of issues back when the vehicle had only 4,000 miles on it. I kept taking it back to Chrysler Customer Care to fix and they never did a full repair. Only bandaids. If I had known Colorado had a very short Lemon Law I would have turned it back to them. So instead I bought the extended warranty Autonation Dodge Ram Arapahoe sold me in hopes that then they would fix all the issues and it would be covered. Not one item was ever covered under the extended warranty. I have had to replace the exhaust manifolds, lifters, the ignition, and the power windows don't work as they're supposed to. Key fobs not communicating with the computer module, the Ramboxes cracked and bolts tear out...just do yourself a HUGE FAVOR and stay far away from Chrysler, Dodge and Jeep products. They customer service and cars themselves are crap! Update 8/20/2021: still waiting on a resolution. Seems to be a lack of follow through with this dealer. So far I'm not impressed and am sticking to my review. More
by Ncrouch84
Employees Worked With
Kip Kelley, Bill, William, Jacob Williamson, Daniel Madigan
July 28, 2021
Had some bumps along the road but Management team stepped up to make it all right! Everything worked out great in the end. Thank you guys! up to make it all right! Everything worked out great in the end. Thank you guys! More
by locotechnelson
Employees Worked With
Andy, Daniel, Celeste, David
July 26, 2021
I had it scheduled for August 7th Austin was able to get it in sooner which worked out really well for me. They had the truck for about 1 week. Which was okay so far the issue that was addressed is okay it it in sooner which worked out really well for me. They had the truck for about 1 week. Which was okay so far the issue that was addressed is okay it had gone in a previous time for the same problem. So hopefully it's now done correctly? More
by 08eliray
Employees Worked With
Austin, Brent
July 25, 2021
I was happy to get my vehicle serviced there, however I noticed that there was a grease stain left on the upper interior of my truck that someone was very careless to leave. I was not happy about that. I w noticed that there was a grease stain left on the upper interior of my truck that someone was very careless to leave. I was not happy about that. I wished I could have it detailed for free after that. Also my tire that has shown to be low on tire pressure is still low and hasn’t been forced. I was told nothing was brought to the attention of the mechanics. The tire pressure monitor needs to be reset. I don’t know if I will be returning to this dealership for future service. More
by adamsuhr
Employees Worked With
Austin
June 23, 2021
Do not buy a used vehicle from this dealership unless they are the last dealership left on the planet!! They are staffed with people who are the epitome of “used car salesman” they are the last dealership left on the planet!! They are staffed with people who are the epitome of “used car salesman” More
by Tarantulamusic1
Employees Worked With
Used car salesman
May 26, 2021
3 shop, 2Tows 18 phone calls and NO RESPONSE FROM 3 shop, 2Tows 18 phone calls and NO RESPONSE FROM AUTONATION DEALER CENTENNIAL COLORADO. We purchased a car in October 2020. Having numerous i 3 shop, 2Tows 18 phone calls and NO RESPONSE FROM AUTONATION DEALER CENTENNIAL COLORADO. We purchased a car in October 2020. Having numerous issues from windshield replacement to getting inflation kit for tires, Vehicle completely stalled on Freeway, I- 70. In the midst of a storm and Dealer would not cooperate, in turn We had to purchase AAA while being towed as it was a cheaper option for the money we had. Your Dealership added in 2 warranties and denied GAP stating we did not need it because Autonation price along with 1000.00 down, that it had enough equity in it so we would be wasting our money. We had numerous issues with the car and had to ask the dealership to help, they then said we have a power train warranty, that we are paying for, $3348 referred to as Vehicle protection plan. As well as another warranty for $652.00 called Mopar Vehicle protection plan/ Chrysler maintenance. So. Here we are. 6 months later, car was broke down for two of those months. The warranties were not covering anything from thermostat to hoses or alignments, the cars tires about blew up from an alignment problem, that resulted in a tow of 100 miles and was NOT covered under any of the plans. AAA helped us there! After that last encounter I have called every week, I have sent Texts and spoke to. Salesman, because they dint have a secretary, you must ask to be transferred to Management just to leave an unanswered voicemail. OR..tell the sales person your problem and they would help. I have recorded phone calls, and texts that are still unanswered. I wanted to cancel the warranties, which we were told we could cancel anytime. Not true! Since November, i have had no response from Autonation. I know they go by mileage or time so I figured they were ignoring us fir a reason since AUTONATION GETS PART OF THE MONEY FROM WARRANTIES SOLD TO CUSTOMERS. Now we are entering a new problem. The car, is totalled from an accident. I CALLED ON 5-2-2021The day after the accident to get some answers. And to cancel warranties. Ive still not heard back, 3 weeks later. The fact that I told the salesman that my son was buying his first car, 740 credit score. And that he was disabled, learning, reading disability, and blind in one eye... That we were looking for a safe vehicle/car with a back up camera and other safety features. Once the reeled him in, they got him to sign that contact in the time it took me to go to the Restroom. I questioned the high percentage rate that was to be negotiable in the sales office according to Jordan our salesman. The Manager name is Jacob Williamson. Besides them taking full advantage of my Son, all they said was you can refinance in a couple of months, by then it was late and we were the last ones there. 5 hours later. I have spoke with a salesman named Moose, one named Jordan, Kevin and Kayla. In trying to go above the dealerships head, They have more power than the Bank/Leinholder. The dealership is the only one that can cancel these warranties and they SIMPLY WILL NOT, HAVE NOT Done so. The Finance company chosen is Called ALLY BANK, Acording to them they cannot do anything! They also did not oversee the insurance, As it happens, we did not have full coverage on this vehicle which I thought was mandated by Colorado or Leinhilder. My insurances said they notified the Leinholder and says they overlooked it. Therefore we, my son and I have to pay this vehicle off even though it's totalled. When we could have AT LEAST HAD GAP INSURANCE, had they not been so hastily pushing my son to sign that ONE PAGE! Oh and Autonation wont even pay the towing that was supposed to be included in one of the warranties! We are facing abandonment charges from the Colorado State Patrol for not picking up the smashed vehicle. This has been a nightmare. JUST TO BE CLEAR... This is Autonation Dodge Ram Arapahoe in CENTENNIAL COLORADO. I would hope that this company will make it right BUT I Probably will not get a response, so i will post this and have to go through The American Disability Act for Consumers as well as a Lawyer, the BBB And hopefully who ever reads this can accompany me. Im pretty sure that the recall on this car, that I received today is what caused us to stall on I70, Ms. Christensen • AutoNation headquarters address. 200 SW 1st Avenue, Ft. Lauderdale, FL 33301. • Company website. www.autonation.com. • 1-800 phone number. 954-769-6000. • Support email address. customer.service@autonation.com. • Better Business Bureau rating. A- • Customer service hours. Monday-Friday, 9am-4 More
by Jaryce
Employees Worked With
Jordab, Michael, Mark, Kayla, jacob, Goose, DanielM, Kevin
