AutoNation Dodge Ram Arapahoe

LIED TO, NO RESPONSES AND BEING HUNG UP BY A MANAGER My fiance and I went to purchase a car from this dealership with whom she had dealt with for 4 of her last vehicle purchases. Mark Hart was a great ho My fiance and I went to purchase a car from this dealership with whom she had dealt with for 4 of her last vehicle purchases. Mark Hart was a great honest salesman. However, the other people in this department are terrible!!! First, when we came to sign the contract they had added in THREE warranties to the contract that not even our salesman knew had been added and that were NOT on the original sale summary and that WE DID NOT ask for and tried to smoke screen us. So ALEX came over to us and "explained" these warranties and grossly misrepresented the tire and wheel warranty stating that it would cover all four tires so due to his 'explanation' we thought we would try the warranty. Unfortunately, my fiance had a flat tire within the first week of having the vehicle that could not be fixed so we took it in to use this GREAT warranty... Needless to say, Go Dodge Arapahoe only wanted to cover the one tire. We have gotten the run around since and have NOT been called back but one time, today in fact, since January by a TONY one of the "managers' who was incredibly rude and ended up hanging up the phone on my fiance. This is completely unprofessional behavior and obviously they like to LIE to their patrons! Their excuse... "Alex did not advise us that the warranty would cover all four tires." POOR CUSTOMER SERVICE AND SATISFACTION FOR A CUSTOMER WHO HAS GIVEN THEM OVER 10 YEARS OF BUSINESS AND TO NOT HAVE ANY FOLLOW UP OR TRUTH OUT OF THEIR MOUTHS IS COMPLETELY DISGRACEFUL. We also found out in this process by Alex that the original tires DID NOT meet the used car department's requirement for selling. So in other words the tires were too used and SHOULD HAVE BEEN CHANGED out prior to being sold and even with that mistake on their part, they still REFUSE to assist us in getting the new tires of which they promised that the warranty covered or that they should have covered to begin with. I will NOT be going back and that sucks for Mark as he is a very genuine salesman! More

Great Salesmanship Carl is one of the best salesman I've met. Kind and courteous, always wants what's best for the customer. Thank you very much Carl! Carl is one of the best salesman I've met. Kind and courteous, always wants what's best for the customer. Thank you very much Carl! More

Just excellent! My wife and I visited Spradley-Barr dealership in Cheyenne, WY. We saw a twenty year old Dodge Caravan we liked because of it's low miles. Salesman, My wife and I visited Spradley-Barr dealership in Cheyenne, WY. We saw a twenty year old Dodge Caravan we liked because of it's low miles. Salesman, Spencer Gordon just got to work and let us drive the vehicle. Everything seemed to work just fine so we decided to try to buy the vehicle. The very next day the air-conditioning didn't work and Mr. Gordon told us to bring it in. So we did and now there isn't any item that doesn’t work on the vehicle. We are extremely happy with the Dodge mini van and the service that salesman Spencer Gordon gave us. More

Purchase of a new Dodge Charger for 2015 Met with Rodney Pruitt after making an appointment for myself and my wife. We were met on time and he took us for a test ride in the Charger I was in Met with Rodney Pruitt after making an appointment for myself and my wife. We were met on time and he took us for a test ride in the Charger I was interested in. Was impressed with his knowledge of the car and his approach to selling the car to us. No high pressure at all as the car sold us for the style and accessories included. We made a deal for our trade in and purchased the Charger. Finance Dept. was excellent as we experienced no pressure to purchase extra's but were presented with options. Rodney took us and introduced us to the service department and toured the facility. All in all a very enjoyable evening with the dealership and rode home in our brand new Dodge Charger. Thanks again Rodney. More

Great experience, great salesman Went to the Autonation Super Sale at Mile High stadium. Met with my salesman from Auto nation Dodge, Hubert Lucero. Very good experience. Hubert had a Went to the Autonation Super Sale at Mile High stadium. Met with my salesman from Auto nation Dodge, Hubert Lucero. Very good experience. Hubert had already picked out a few cars for us to look at before I arrived. No wasted time or effort for either of us. Found a wonderful small SUV, at a great price. Couldn't have asked for more! Will definitely recommend this dealer and specifically this salesman to my friends and neighbors! More

Only place to buy from Alex and team made what can be a miserable and time consuming experience quick and painless. Before I even showed up on the lot, Alex had already ta Alex and team made what can be a miserable and time consuming experience quick and painless. Before I even showed up on the lot, Alex had already taken care of most of the paperwork needed and had the vehicle ready for me before I pulled up. I have gotten my last two vehicles from here and will not look anywhere else in the future. More

Thank You Alex From the time I reserved a car online that I was looking at Alex helped me with everything I needed. I used their new express purchasing, I arrived at From the time I reserved a car online that I was looking at Alex helped me with everything I needed. I used their new express purchasing, I arrived at the dealership for my scheduled appointment for the test drive and Alex had everything ready for me, including my finance options and an offer for my trade in. After the test drive I left the dealership with a new car in less than 2 hours. It was an amazing experience and I highly recommend going here if you are looking for a new or used car. Jim the general manager and Seraj the sales manager both stopped by to make sure that everything was going good and made me feel welcome. Never once did I feel pressured to make the purchase. More

Bought new 1500 I had an accident and my old truck was totaled. Went to AutoNation Dodge Ram Arapahoe and was greeted with great customer service. I had bough my othe I had an accident and my old truck was totaled. Went to AutoNation Dodge Ram Arapahoe and was greeted with great customer service. I had bough my other dodge at this location and I will not go anywhere else because of the service at this location. Alex, the sales person who helped me with this purchase was great.Everyone was great. I highly recommend this dealership to anyone who is looking for a new Dodge. More

Best Car Buying Experience Ever! We took our daughter to buy a car at AutoNation Dodge Ram Arapahoe and it was the best experience we have ever had. Alex is absolutely wonderful. He l We took our daughter to buy a car at AutoNation Dodge Ram Arapahoe and it was the best experience we have ever had. Alex is absolutely wonderful. He listened to what we as parents wanted (safety of course) and what our daughter wanted. He never wasted our time showing us stuff we didn't want to see. He even kept us all the loop by sending texts to us the parents and to our daughter. It is all the little extra's that really makes this dealership the best. I live with a car enthusiast and have had to go to many lots and purchase many vehicles during the last 20 years. I have never been made to feel as though I am a very important customer like I do at AutoNation Dodge Ram Arapahoe. I highly recommend this dealership, and most definitely recommend Alex. More

Easiest way to drive off with your dream car! Alex was helpful from the very beginning. He made buying a car a reality for me, which was something I was about to give up on. He worked with my budg Alex was helpful from the very beginning. He made buying a car a reality for me, which was something I was about to give up on. He worked with my budget and my wants and I never had to haggle! Which is great because I'm horrible at it. I highly recommend AutoNation dodge ram arapahoe and everyone should go see Alex! More