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AutoNation Ford Amherst
Amherst, OH
655 Reviews
For residents in the west Cleveland area, there is no better place for Ford cars, trucks, and SUVs than AutoNation Ford Amherst. Our dealership features one of the largest inventories of new and used Ford vehicles in the Cleveland area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest new Ford models, or getting behind the wheel of Ford car, truck, or SUV for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 655 reviews
July 28, 2021
Great and professional service, can't even tell the car was in an accident. The staff was really friendly and they take care of you as quick as they can. was in an accident. The staff was really friendly and they take care of you as quick as they can. More
by Gmel
Employees Worked With
Ed
July 26, 2021
Friendly service overall just a great atmosphere. Got a great deal on a nice car. I enjoy driving every second and I am thankful I came here for a new ride great deal on a nice car. I enjoy driving every second and I am thankful I came here for a new ride More
by izaiah87
Employees Worked With
Izaiah Thomas
July 23, 2021
Recently had problems with my 2019 Ford F-150 Crew Cab. All the injectors needed to be replaced. I always work with Shawn VanAntwerp in Service. Never fails me with good professional, courteous service any All the injectors needed to be replaced. I always work with Shawn VanAntwerp in Service. Never fails me with good professional, courteous service any time My truck requires attention. He works for Auto Nation Amherst Dealership. Should be noted to whom ever they have a good representative in Shawn in his role there. More
by Dave G.
Employees Worked With
Shawn VanAntwerp Assistant Service Mgr.
July 22, 2021
Our Mustang broke down on I-80 so we had it towed to Autonation at night. The next morning the service manger Rodd got me set up with Jordon who diagnosed the problem had it fixed and we were on our way Autonation at night. The next morning the service manger Rodd got me set up with Jordon who diagnosed the problem had it fixed and we were on our way by 11 am. More
by Amherst
Employees Worked With
Rodd, Jordon
June 26, 2021
We test drove a Kia Sorento today and liked what we were driving, however it had a backseat that was stained. Also when breaking there was an obvious rough pulse/shaking. I let the associate (Marquan) k driving, however it had a backseat that was stained. Also when breaking there was an obvious rough pulse/shaking. I let the associate (Marquan) know our concerns and when we went in to talk numbers we (my wife and I as well as Marquan) clearly made an agreement that we would purchase the vehicle if they got new brakes and rotors and cleaned the stain. I then clarified with the associate and verbally confirmed new brakes and rotors. I also had him write it down on each paper they had me sign. However, Marquan only wrote down brakes rotors. As we were going over and signing the financial paperwork to purchase the vehicle, I reminded the finance person that before I sign the paper that says they owe me nothing, that first I needed to see that they put the new brakes and rotors on, or they needed to include new brakes and rotors on that paperwork as well. She said Marquan said we weren’t doing that. I asked her to have him come in the room himself to clear the matter up. After a min or so Bill (the manager) comes in and informs us that the techs will only look at the brakes and rotors and determine what it needs, and fix what they deem necessary. I made it clear that is not what was agreed upon. He was rude to us and said if they can “get away with” turning the rotors that’s what they were going to do. He made it clear take it or leave it. I am of the few people out there that will walk if someone does not honor their word. If you are not going to do something, don’t say you will. Needless to say we stopped everything right there, and did not purchase from here. Bill wanted me to be sure I put in my review that they offered to fix the brakes. To Bill: turning rotors is not replacing them with new ones no matter how you’d like to spin it. Jeff More
by Jeff
Employees Worked With
Marquaun, Bill, Financial
April 04, 2017
Escape Have purchased numerous cars from auto nation Worked with Jeff Wells for all of them Treated my wife and i very well Very courteous and fair Have purchased numerous cars from auto nation Worked with Jeff Wells for all of them Treated my wife and i very well Very courteous and fair More
by Paulsr55
Employees Worked With
Jeff wells
April 04, 2017
F150/Escape Another satisfying purchase from Autonation and sales representative Jan Russo. Jan has been very helpful and knowledgeable, both for the 2015 Escape Another satisfying purchase from Autonation and sales representative Jan Russo. Jan has been very helpful and knowledgeable, both for the 2015 Escape we purchased a couple years ago, as well as most recently, our new F150 truck. Outstanding vehicles and outstanding sales. And outstanding service. Thank you! More
by Bob L
Employees Worked With
Jan Russo
April 04, 2017
Purchase F-150 Have purchased many vehicles from Auto Nation Ford and this last purchase was just as satisfying. Purchased a new Ford F-150, 4WD. The deal took less Have purchased many vehicles from Auto Nation Ford and this last purchase was just as satisfying. Purchased a new Ford F-150, 4WD. The deal took less then four (4) hours, very happy! More
by Larry Lustek
Employees Worked With
Christine Adkins (sales)
April 04, 2017
Purchased a replacement vehicle I was shopping for a replacement vehicle due to a recent total loss. The Auto Nation entire team took such amazing care of me and went above and beyon I was shopping for a replacement vehicle due to a recent total loss. The Auto Nation entire team took such amazing care of me and went above and beyond to insure that all documents were in place. At no time at all, I was driving away in my new Fusion. I am very grateful to all involved who made this experience a positive one! Thank you all so much for caring for me like family! More
by Katb_70
Employees Worked With
John B. DJ Pritt
April 03, 2017
Thanks. My wife and I will continue to purchase vehicles from this dealership. Jeff Wells has always treated us as first class customers. Thanks for putting My wife and I will continue to purchase vehicles from this dealership. Jeff Wells has always treated us as first class customers. Thanks for putting your customers first Jeff. More
by Mark
Employees Worked With
Jeff Wellls
