My wife and i was shopping for a new car early this year. We had our eye on the 2013 Ford Edge. Had horrible experience down here at Key West at the local Dealer so i did a little searching online and landed on Autonation's website. Find 3 vehicles we liked so i gave them a call. I got connected to Dan The Excellent! Because that is the service he provided to us while we were there just 3 days later! Ended up driving home with our new Deep Impact Blue Edge! Him and the Folks at Autonation Miami are the best at what they do! We are customers for life!

George & Krisztina

Was this review helpful to you?    Yes | No Thank you

The dealership was graet and privided great service the sales guy(David Correa) was very helpful as well and made the deal happen he listened when I said all I could afford was $300 per month and he made it happen

Was this review helpful to you?    Yes | No Thank you

A truck was brought in for warranty service. This is a conversion truck which sits on a ford chassis. The warranty work was related to the conversion. The truck was repaired. However, because the vendor that created the conversion was not an established vendor with this ford store and had a 30 day payment policy, the ford store threatened to hold the truck until they were paid by the warranty company. The total bill was less than $600.00.

I find it amazing that customer service has gone out the window in today's world. We are a business that holds 19 ford vehicles locally and have been in the area for more than 25 years and despite all this are being treated like 3rd world citizens by this ford store. Whether I am a individual vehicle owner or a fleet owner don't they understand that people cannot be without their vehicles for a day let alone 30.

Steer clear of this ford store .. they are all about the money not the customers..

Was this review helpful to you?    Yes | No Thank you

I ordered my wife a 2013 Ford Fusion SE from a different dealer (we live in Central Florida) on December 22nd, 2012. We custom ordered the car since the closest one we were able to find with the options she wanted was in Ohio. I understand that when custom ordering it can take between 8-12 weeks just to begin the building process, but the experience I had along the way was miserable. Not only were we treated as "low priority", our order was placed with "low priority". After 8 weeks, I had enough of Ford Marketing telling me I had to talk to the dealer for more information (all they could tell me was that the order was "processing") and the dealer telling me I had to talk to Ford to get more information. I was becoming even more frustrated as I had $2250 in rebates from the factory that were going to expire in two weeks and a locked-in low APR rate from my bank for the financing that would expire as well.

On Tuesday I called Ford Marketing and told them enough was enough and I was cancelling my order and going with the Kia Forte (wife's second choice). The call center employee asked if she could find one built with the exact specifications we desired and I told her "sure, good luck" because I had been looking every few days myself. Shoot - I was willing to drive out of the state just to get it if we could get it sooner! I didn't think she'd come back with anything but to my surprise, told me one had just been delivered to a dealership in Miami - AutoNation Ford Miami. I figured I'd give it a shot though the deal I had arranged with the other dealer I initially ordered from would be hard to beat.

That Tuesday evening I called AutoNation Ford Miami and Dan Saraiva answered, he's in Internet Sales. I described my frustrating situation (he apologized for the other dealerships behavior and my bad experience) and that he had one shot to earn my business or I was going to get the Kia. I told him he had to match the price I agreed to purchase it for with the other dealer and that it had to be that exact car. In just a few minutes he called me back and said they would match the deal, but the dealer fee was a bit higher - I was perfectly fine with this given I wouldn't have to fight for the other deal anymore. Since I live 300 miles away, he offered to drive it to me himself but I preferred to pay to have it delivered on a truck (didn't want the extra miles and usage on it). Dan worked out every detail, had the paperwork overnighted to me with a return envelope for overnight shipping, and wow'd me with every step. By Thursday I had the paperwork in my hands and a check from my bank, by Friday I had the car in my driveway - wow!

Dan kept me appraised of everything very well via text message (which was extremely convenient for me) and provided me more than enough detail along the way. He managed to come in on his day off (Wednesday) to get everything prepared and shipped to me - something he didn't have to do but he did. We wanted the car to be delivered that Saturday and he seemed to be having trouble arranging that - but much to my surprise - he had been working to arrange it for Friday night! On Friday morning at 10:30am I received a text message from Dan that said "Good morning. Good news, the car just got detailed, I received your paperwork, and I just loaded it on the truck for delivery tonight." - WOW! I couldn't believe it!!! He followed it up by saying "Also, I threw in a new set of nice floor-mats since this model doesn't include rear floor-mats and I know you'll want to keep the floor clean." - WOW! Later that evening Dan send me a message and told me to be sure to take a picture of us with the car when we got it and send it to him. He called us immediately after we sent the picture and spent an hour on the phone walking us through all of the features and talking us through the setup for the Sync system - WOW AGAIN! It was 8:30pm and a sales person was just as excited to be helping us as we were to be sitting in our new car! Unbelievable!

You see, what most sales people and dealerships forget is that it's the little things that really make for a great and memorable buying experience. I work in the automotive industry and in the past I've even built a piece of software that helped make car buying easier, but nothing could be as good as the experience we had this go around. It sounds cheesy but Dan and AutoNation Ford Miami single-handedly restored my faith in Ford (I also own a Mustang GT). They didn't have to go the extra mile and do the extra things that they did, and Dan certainly didn't have to add a personal touch to the entire process, especially given the price I was paying, but they did anyways and I couldn't have had a better buying experience. I'd buy another car with Dan and AutoNation Ford Miami in a heartbeat because we were treated like royalty (even though we never once visited the store) and because it's the extra little things that really made it perfect.

Thanks Dan and thanks AutoNation Ford Miami - you guys really helped make an already frustrating situation into an amazing experience! We WILL be buying our next car from YOU.

*Note: I will be posting this same review elsewhere (ease of copy+paste) and this is NOT spam. Verify my identity - my name is Joshua Hays and you can Google me to see I have nothing to do with Ford and/or AutoNation. I genuinely mean the things I said.

Was this review helpful to you?    Yes | No Thank you

Management was extremely helpful and patient. It was truly a pleasure working with them and being able to purchase my car. I left with a brand new car and will for sure refer my friends and family to this dealership. Thank you so much!,

Was this review helpful to you?    Yes | No Thank you

I have to say that this was the smoothest and easiest experience I've had in purchasing a vehicle. Everyone from the receptionist to the GM were fantastic. Dan, the salesman, was extremely knowledgable, informative and friendly. He made this experience very enjoyable. I would definitely recommend all my friends and family to go and see him. Thank Maroone Ford of Miami for the hospitality. Awesome!!!!!!

Was this review helpful to you?    Yes | No Thank you

Very helpful staff. Knowledgable. Would do business with in the future. Very clean dealership. The manger was there to help - not in an office as I had seen in other dealerships. Have recommended them to others and will continue to recommend.

Was this review helpful to you?    Yes | No Thank you

The dealer was very aggressive and pushing. As soon as he understood we were not going to buy he attacks us...really bad manners.I would not recommend it

Was this review helpful to you?    Yes | No Thank you

I would like to express my satisfaction with the service Luis Damas provided when I was at the Dealer last week. He made the experience of buying my car very fun. I mean, my other experiences with other dealers have been frustrating and unreliable. (I am talking about all Toyota Dealers in Miami and Luis was very patient and quick with the selling process. He explained the different options I had as for warranties and services since I was buying a used car. I would recomend his service to everybody.

Was this review helpful to you?    Yes | No Thank you

Good guy , try had to get you the best deal that's where I bought my truck and he gave me great cash back for my 2006 truck , a lot of cars in stock, recommend Luis damas when purchasing a new or used car..even though the staff at maroone Ford car sales are all friendly ... recommend to buy your next car or trick here

Was this review helpful to you?    Yes | No Thank you