AutoNation Ford North Canton

Great service and easy process! The sales process is incredibly streamlined and easy. The pricing on new Fords were the best in area. Would highly recommend to any of my friends The sales process is incredibly streamlined and easy. The pricing on new Fords were the best in area. Would highly recommend to any of my friends and family! More

Horrible service My problem today was with the service and sales department. I had an appointment today at 10 a.m. to get a quote for a spare key and to get the lock r My problem today was with the service and sales department. I had an appointment today at 10 a.m. to get a quote for a spare key and to get the lock removed on the spare tire since it was corroded. I would usually do that myself but i didnt know if there was a tampering system so I came here. My visit started by pulling into the service garage then i parked and sat for about 2 minutes with not a single person telling me what to do or where to go, so i got out of my truck and proceeded to stand in the lane for another 2 minutes with people walking past and not saying anything or looking at me until someone came out and tagged my truck in. Then he took me to Robert the advisor to write me up which went smoothly, but right in the middle of the write up he left me at the desk suddenly to go to the lane while i was talking to speak with another guest. I didnt mind but i thought it was very rude he just left without saying anything. When he got back to the desk he gave me my quote (very high priced hour labor of 125) and being a former advisor i knew this was just precautionary to quote high. Then i sat in the waiting area for about half an hour then decided to look at the new cars. After 10 minutes not a single salesman came to me and asked if i had questions about the cars (which i did) or even acknowledged me. They just stood by the front door talking to each other about tv shows. After approximately 45-50 minutes Robert came out to get me and said the truck was done. All he did was walked me to the cashier and set my repair order down and said, "have a good day". I wanted to know what all they did to remove it just because o was curious and then he told me, "we just drilled out the lock cylinder". This is the point where i got very upset, why am i paying a full hour (135 after tax) for someone to put a drillbit in a drill?? I understand that the technician needs payed and i was expecting half an hour or so for something this small. After he told me what they did he simply walked back into the lane not saying have a good day, thank you for your business, etc. Then even the cashier didnt ask how my day was or anything, just grabbed my repair order and took my card and gave me my receipt. Overall i would give this negative ratings if i could. The prices are extremely high, and customer service is absolutely terrible i have had better service at McDonald's More

Best experience I've had so far! The staff is amazing! I went in 40 minutes before they closed and Tyler had no problem helping me. Even though he had to stay over he made me feel com The staff is amazing! I went in 40 minutes before they closed and Tyler had no problem helping me. Even though he had to stay over he made me feel comfortable. I went in with no idea as to what I wanted. I gave him a price range and he worked with me to achieve that. I'm in love with my brand new Ford Focus! They will forever have my business! Thank you Tyler Shipp! I'll see you in 39 months! More

Rip off We will never purchase another vehicle from Autonation. I took my daughter there because I had such a good experience with Mullinex Ford years prior. We will never purchase another vehicle from Autonation. I took my daughter there because I had such a good experience with Mullinex Ford years prior. She was buying her first car and found a car she loved. It was Tuesday and we told the sales rep as well as the finance person that we would not have the funds for the $2000 down payment they requested until that Friday. The sales rep said that was fine and we could continue with the purchase that day and post date the check for Friday. They processed the check electronically on Wednesday:( this caused a $25 overdraft charge to my checking account. The check was resubmitted and cleared the next Monday. The Sales manager apologized and left a message they would make it right which I assumed meant they would refund the $25 fee. That did not happen...instead Automation debited my checking for an additional $30 fee!!!! If you are keeping track that means they cost me $55 dollars for their mistake that they admitted was a mistake on my voicemail. In addition to the check charges they ran my credit for my daughters loan after saying they only were using my income info, tried to add unnessary things to her loan, told us the loan was approved but then two weeks later asked for addition info to get it approved and didn't tell us her extremely high interest rate was negotiable. I can promise this was the last car anyone in my large family and friend group that will be purchased from Autonation. More

Wonderful experience! The service I received was absolutely wonderful! I felt like everyone helping actually cared about me and what I was looking for in a car instead of t The service I received was absolutely wonderful! I felt like everyone helping actually cared about me and what I was looking for in a car instead of the stereotypical cars salesman that only cares about their commission. It was such a comfortable environment that I never felt pressured in. I would highly recommend buying here. More

Absolutely the worst service experience ever! Zero stars! I bought a used vw jetta from here about 4 months ago and i regret it every bit. I've had nothing but trouble with the car and have had the worst cus I bought a used vw jetta from here about 4 months ago and i regret it every bit. I've had nothing but trouble with the car and have had the worst customer service from their service department! They had my car for a few days to tell me that they didn't even have the tool to figure out what was wrong with it and when they said they had to send it to the volkswagon dealership in akron i had to fight with them about paying the tow fee! I also had to literally show up a couple days later because they kept giving me the run around on the phone about a loaner car. After dave walters vw dealership had it for a few days they figured out the problem but of course the part wasnt covered under my warranty bc it was an elecronic (the emc) and so i was quoted 1400 dollars for the part and everything which I had to pay. But i took them my own part and when i went to pick up the car my total was 525 instead of the 169 i was told. The diagnostic fee was 325 dollars which mind you i didn't authorize this diagnostics, Ford Autonation did! So technically they should of flipped that bill...they did agree to pay 112 of it but later on Brian the service manager argued with the lady at the VW dealership and said they were NOT paying ANY of the bill. He was totally rude with me the entire process. Although i dealt with Patricia A. As well and she was nice..but hardly called me back. The VW lady asked to speak to Brian's superior and he said that he was out of town and even if he was there he wouldn't let her speak to him and hung up on her!! Dave Walters VW said they refuse to work with Ford Autonation after working on my car! But i could come back myself anytime. I would not suggest anyone ever buy a car from here unless you want to deal with xxxxxxxx and xxxxty service!! More

The Best place to buy a car The Only place I will buy a car from. I've been buying there for years. The service is GREAT and I can trust this dealership. The Only place I will buy a car from. I've been buying there for years. The service is GREAT and I can trust this dealership. More

Poor communication Very disappointed with this dealership. Purchased a 2017 ford f450 paid what they asked with no fuss. We paid to have the truck delivered to us and Very disappointed with this dealership. Purchased a 2017 ford f450 paid what they asked with no fuss. We paid to have the truck delivered to us and realized they didn't even include the ball for the gooseneck hitch. We called thinking it was overlooked and they informed us it would cost us another $250 to get the ball. We just spent $70 plus thousand dollars and they can't even provide us with a ball for our truck. Really. Thanks for ruining the excitement of a new vehicle. Won't be making another purchase with this dealership. . More

Terrible Customer Service Worst dealership experience Ive had in a long time. Salesman dismissive, condescending and unhelpful. Told them to take me off their email list yet I Worst dealership experience Ive had in a long time. Salesman dismissive, condescending and unhelpful. Told them to take me off their email list yet I continue to get emails from them. Dishonest, misleading pricing policy makes it even worse. Would never buy a car at this dealership in the future. They have lost my business forever and also my respect with their dishonest tactics. More

Needed A Fix for my 2015 escape My molding on my Lift Gate came lose, I was instructed by another dealership to go to Auto nation they will know how to make the repair. I was walking My molding on my Lift Gate came lose, I was instructed by another dealership to go to Auto nation they will know how to make the repair. I was walking through the service dept. when I was asked by Brian if he could help me, I told him about the lift gate and he said pull your vehicle into the bay, he looked at it . then he left to get the parts to make the repair. It took him all of 10 minutes to make the repair. I looked at him and he said you are out of here, have a good day. I will be going back ! More