AutoNation Ford Union City

Incompetent mechanics. The last time I went for service I said that I would not return I returned and it was no better . I paid for the Works. My tires were not rotated. The last time I went for service I said that I would not return I returned and it was no better . I paid for the Works. My tires were not rotated. My fluids were not topped and my return service date of the odometer had already passed. I am to return on 232,000. My odometer reads 234,000. I marked my rear tires before I gave them my car. They were still on the rear The manager was nonetheless. He was only full of excuses I will not be bad. I feel the mechanic may have stripped my oil plug or something of the nature He told me that zi had a massive oil leak. I park in my garage. I didn't have any leaks before going there There was someone else complaining to the rude manager prior to me having my opportunity I will not be going back. More

Service received was above and beyond. The technical support was excellent. All my concerns about my car break down was resolved in 2 hours. I am a happy customer. The technical support was excellent. All my concerns about my car break down was resolved in 2 hours. I am a happy customer. More

Took my truck in on Friday and said would look at and advise by Wed. I picked up on following Friday. Never looked at or let me know that they haven't. advise by Wed. I picked up on following Friday. Never looked at or let me know that they haven't. More

Customer service was superb. Ms. Cynthia was extremely helpful and patient. I would highly recommend this dealership for future car buyers Ms. Cynthia was extremely helpful and patient. I would highly recommend this dealership for future car buyers More

GO SOMEWHERE ELSE! !!! Do not use this dealership. They will coax you into their office with a deal they have no intention on honoring. I recently took a vehicle into !!! Do not use this dealership. They will coax you into their office with a deal they have no intention on honoring. I recently took a vehicle into them which we had an agreed upon price and they came back with something totally diffeent. The car I was selling was almost new and they stated it needed brakes, had scratches, etc...xx.. No of which true. When I made my argument was just handed back my keys and told "obviously you dont want to listen". And I will have to agree I do not like to listen to xx. Did not provide the salespersons name because I feel he was also a victum of lies. Atleast I hope he was. Atlanta has plenty of Ford Dealers, chose another one. More

Dealership was very friendly, non aggressive and a pleasure doing business with them . Looking forward to next time and highly recommend them . pleasure doing business with them . Looking forward to next time and highly recommend them . More

Very much a one way deal. They just want your money. It's been a month since we sign the 80k vehicle purchase and we are still waiting for the dealer to follow through with They just want your money. It's been a month since we sign the 80k vehicle purchase and we are still waiting for the dealer to follow through with the rest of our products. We never received our ford points for the purchase and still waiting on floor mats that should have come with the vehicle from the dealer. It took over 3 weeks to sort out why we couldn't get our pro 80 am charging port that should have come with the vehicle. This will be my last purchase at this dealership. We are in contact with GM and that doesn't seem to help much. Still waiting to hear back from them on the ford points and the floor mats. May be a lost cause but they should honor their deal all the way through. We did our part. They need to do theirs. More

On December 28th, went to the Dealership at 2:30pm to get my car service (trunk not working). was Originally supposed to come the next day, but had work schedule conflict..they agree to see me. A young took my car service (trunk not working). was Originally supposed to come the next day, but had work schedule conflict..they agree to see me. A young took my car and said it will be ready in a few hours..a few hours later, he came back to see what's the status of my vehicle and never came back to inform me of anything..all the time i'm still in the waiting room..around 6:50pm, anothing worker came and ask me what vehicle i was waiting on. 2017 Ford fusion..he came back and told me it will be ready in 15-20 minutes..30 minutes past and another worker finally brought my car to the front and said NO BODY KNEW anything about the work on the car..very, very disappointment and poor poor service.. Never got an email or call for the inconvenience and communication.. More

Very prompt service as soon as I got there, very friendly staff, was there an our & my car was ready to drive away. staff, was there an our & my car was ready to drive away. More