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AutoNation Ford Westlake
Westlake, OH
1,017 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful May 13, 2024
I have had a lot of trouble with this dealership in the past and again now. I would only recommend it if they had used car you really wanted to buy but the service department is sketchy. Recently I bought past and again now. I would only recommend it if they had used car you really wanted to buy but the service department is sketchy. Recently I bought a car and the sales guy told me it had a $700 detail for free. I ended up finding french fries and a McDonald’s wrapper in the third seat. Then I brought the car in for a rattle noise three times. My neighbor ended up finding a plastic funnel and crocheting needle in the wheel well of the spare tire. No one bothered to check it, they just kept guessing and trying to fix random stuff causing me to come back multiple times. The staff is nice, don’t get me wrong but I wonder about repairs and whether they are just fixing random things. I went there previously to have a recall item fixed and I came back three times, twice because they had the wrong part for a recall. I wouldn’t recommend service unless it was a warranty and you couldn’t go elsewhere. More
by Scott
Employees Worked With
Prefer not to say
May 10, 2024
This is the best dealership you could ever buy from or have your car serviced at. Denise and Ashley always take great care of me, I would never think of going anywhere else! have your car serviced at. Denise and Ashley always take great care of me, I would never think of going anywhere else! More
by gkucinich
Employees Worked With
Ashley
April 07, 2024
We were extremely pleased with Dave Solomon at Autonation Ford in Westlake. He helped us in every way possible to get us into our 2023 Ford Explorer. He walked us through this sometimes stressful process, wi Ford in Westlake. He helped us in every way possible to get us into our 2023 Ford Explorer. He walked us through this sometimes stressful process, with ease. I would highly recommend this dealership as well as Dave himself. I plan on continuing business with them in the future! More
by Alflen036
Employees Worked With
Dave, Solomon
April 01, 2024
I can hardly believe that I found the perfect car for me. Knowing that I was not in the market for a brand new car my sales person Will Ahonen was showing my wife some 2023 Escape models and then told me abo Knowing that I was not in the market for a brand new car my sales person Will Ahonen was showing my wife some 2023 Escape models and then told me about a 2022 Escape that they had on the lot that had only 3600 miles on it an a very generous Warantee from Ford. It turned out my wife decided not to get the Escape and I ended up trading in my Nissan Rogue and getting it for myself. It is a wonderful auto and I'm very pleased to have it. More
by Spectrum Rich
Employees Worked With
Will Ahonen and Frankie the finance man
March 22, 2024
The staff, especially Nate Ford and Tempest Adams are great! They go above and beyond for the customer making it a friendly and enjoyable experience overall. great! They go above and beyond for the customer making it a friendly and enjoyable experience overall. More
by Nicole
Employees Worked With
Nathaniel Ford, Tempest Adams
March 15, 2024
Salesman Rob Wentz & sales management team are Outstanding; and go above and beyond.Service tech depart. Has never been good! Although sales force keeps bringing me back to buy vehicles from them Outstanding; and go above and beyond.Service tech depart. Has never been good! Although sales force keeps bringing me back to buy vehicles from them More
by abakata518
Employees Worked With
Rob Wentz
