AutoNation Honda Costa Mesa

Honesty and good communication mean a lot to me. At first, I thought I was getting a good deal on my new vehicle. But after receiving several emails about their Black Friday sale just days later, I At first, I thought I was getting a good deal on my new vehicle. But after receiving several emails about their Black Friday sale just days later, I now feel like I was completely ripped off. What’s even more disappointing is that I didn’t get the color I really wanted. I made it very clear how interested I was, yet no one made any effort to locate it for me. Their excuse was that Honda was short on chips and not producing many vehicles, but that turned out to be far from true. What’s irritating and ironic is that the exact color and model I wanted is now available and in stock at this same location. That tells me they were not being honest with me from the start. I’m extremely disappointed. I will not be returning for any future vehicle purchases, nor will I recommend this dealership to any friends or family. The finance person I dealt with was also unprofessional, and now that I have questions about my new car, no one is responding. They were only friendly in the beginning to make the sale, and it’s clear they don’t care about their customers once the deal is done. They should have been transparent with me from the very beginning. More

This is by far the worst dealership service experience I have ever had. I brought my Acura MDX in on October 10 for an alignment service and after picking it up the car was actually worse than before. The s have ever had. I brought my Acura MDX in on October 10 for an alignment service and after picking it up the car was actually worse than before. The steering wheel was off, the alignment was not corrected, and the vehicle now drives unevenly. I immediately asked to speak with Fabian, the service manager, and after several attempts and unnecessary delays he finally called me back. I explained that the service department acted in a negligent and unprofessional manner. I spent both time and money, including the cost of multiple Uber rides and hours of missed work, only to receive a vehicle in worse condition. I requested a refund for the service because it was not performed properly and Fabian refused and stated that he would not issue any refund. I told him that I believed the work was performed by inexperienced or improperly supervised technicians because no qualified professional would have released the car in that condition. Instead of addressing the problem he accused me of being unprofessional and disrespectful simply for expressing my dissatisfaction. When I told him that I did not want unqualified or unprofessional individuals working on my car he abruptly ended the call without resolution. This conduct is completely unacceptable for someone in a management position and raises serious questions about the dealership’s business practices. I called back and began recording the conversation, and the automated message clearly stated that calls are recorded. The moment he realized the call was being recorded he disconnected again which is highly suspicious and indicates an attempt to avoid accountability. At this point it is clear that AutoNation Honda Costa Mesa is engaging in deceptive and fraudulent practices by accepting payment for services that are not properly performed or documented. This does constitute a violation of California’s Business and Professions Code sections 17200 and 17500 as well as regulations enforced by the Bureau of Automotive Repair regarding false representation and inadequate workmanship. I will be filing formal complaints with Honda Corporate, the Bureau of Automotive Repair, and the Department of Consumer Affairs to request an investigation into Fabian’s conduct and the dealership’s service practices. The service performed on my vehicle did not meet the implied warranty of good and workmanlike service and I will be seeking a full refund. Fabian’s conduct was unprofessional, condescending, and retaliatory. He should not remain employed in any position of management or customer contact. His behavior reflects poorly on the Honda brand and undermines consumer trust. I strongly advise all consumers to avoid bringing their vehicles to AutoNation Honda Costa Mesa for service. Their practices are negligent, their management is unprofessional, and their handling of customer concerns demonstrates a complete disregard for basic business ethics and California consumer law. More