My Review Of AutoNation Honda Sanford:
I bought three Honda's within a year at Courtsey Honda Sanford. I traded in a 2012 Honda Civic for a 2013 Honda CRV cause the Civic was a bit small for me. Harry was wonderful made the entire process smooth.
I was a bit disappointed in the Service Department Service Manager, I bought the CRV in for service because I wanted the trunk cover shade that hides the trunk content, I asked since I purchased three Honda's in a year if they can give me the accessory for being a loyal customer, he gave me this song and dance that Honda cannot afford to give away inventory and he could not adjust to Honda main office as to why he would give away for free. I told him I had a 20% coupon toward service he barked at that as well telling me that coupon was for a service visit like oil change tire rotation etc, after a discussion he then decided to offer me the discount for the shade. I was charged $172.00 for the shade which I felt Courtsey Honda Service department could of gave to me for being a loyal customer and purchasing a $26,000.00 vehicle. The service manager is all business and afraid to giving something so minor to a customer. He even was a bit rude to the service tech's who work for him I noticed. I will return to the service department for service on my 2012 Accord and my 2013 CRV since I purchased the service contract.
Also, I had a little issue with the Finance Department, the pay off for the 2012 Civic was not processed in a timely matter, I had to call them back as to why was not completed, to find out the pay off check was sent to the wrong loan company a error on Courtsey Honda part, after a few phone calls should now be taking care of in a few days.
Over all Courtsey Honda is a great dealership helpful staff, just that I was a bit dissatisfied in the Service Manager. I would recommend this dealership just make sure you follow up if you have a pay off, could be possible a bit of miss communication since they are in the process of a corporation name change from Courtsey Honda to Auto Nation Honda.
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