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AutoNation Hyundai O’Hare

Des Plaines, IL

4.5
902 Reviews

1509 S River Rd

Des Plaines, IL

60018

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Showing 902 reviews

January 20, 2024

General manager, James and service manager, Andy are incompetent and negligent. They are ruining what use to be a decent dealership. Hyundai autonation cannot service the vehicles they sell. This, purch More

by Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
General manager, James and service manager Andy
Jan 23, 2024 -

AutoNation Hyundai O’Hare responded

Hi Mickey, we are deeply disappointed by your experience at AutoNation Hyundai O'Hare. When you have an opportunity, please reach out to us at (847) 346-0144 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

Jan 23, 2024 -

Mickey responded

Autonation isn't disappointed at all. About anything. James was well aware about my unsatisfaction and still did nothing. Until leadership at this dealership is replaced, James, the general manager and Andy, the service manager, it will be impossible to restore confidence. In the three years I have dealt with Ohare Hyundai autonation, I never had an issue until the current general manager and service manager were hired. I will work tirelessly to inform prospective autonation purchasers about rampant deceptice practices at this dealership and that they will best served if they consider another Hyundai dealership. I will be trading in my vehicles to McGrath. Remove the stench of autonation permanently. good riddance

January 08, 2024

It was the WORST. ..3-1/2 hours for an oil and filter change with an appointment More

by fgbw426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont remember
Jan 11, 2024 -

AutoNation Hyundai O’Hare responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (847) 346-0144.

January 03, 2024

Darren was a pleasure to work with. He understood what I wanted and went above and beyond to help me. I went in looking for one vehicle and ended up with a nicer one Darren again was More

by April.Franklin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren
Jan 06, 2024 -

AutoNation Hyundai O’Hare responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Hyundai O'Hare and we hope to be of service again in the future.

December 16, 2023

Been there a couple times for minor service appointments. Been a good experience each time. More

by Burger 🍔
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names, they were all good.
Dec 19, 2023 -

AutoNation Hyundai O’Hare responded

Hi, we are glad we could help! Feel free to stop by if you ever need any more help.

December 12, 2023

The man helping us at the desk was nice but I had testing done on my truck because of a recall, and it took 6 hours for them to call us to pick up my truck. No work was done otherwise. More

by CMB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Dec 14, 2023 -

AutoNation Hyundai O’Hare responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (847) 346-0144 -- we hope to hear from you soon.

December 11, 2023

Service advisor was great and very helpful. When calling in long time to answer phone or it goes to answering machine. More

by james711.js
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Dec 14, 2023 -

AutoNation Hyundai O’Hare responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

December 11, 2023

My first time at this dealership and I will definitely be back. Lawrance was exceptional. You should hire more people like him. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrance
Dec 14, 2023 -

AutoNation Hyundai O’Hare responded

Hi Laura, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai O'Hare. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2023

It is always such a pleasure to work with AutoNation. Randy and Kyle were amazing. Great to work with and they diagnosed my car's problem and fixed it. I always feel confidant that they will take good More

by RBOYLE1583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy, Kyle
Dec 08, 2023 -

AutoNation Hyundai O’Hare responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Hyundai O'Hare. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!

December 05, 2023

Straight-forward, professional and personable. Every one at AutoNation from the sales team to the service technicians have been nothing short of excellent with their attention to the customer and More

by vera
Recommend Dealer
Yes
Employees Worked With
Matthew Popper, Randolph Lawrence
Dec 08, 2023 -

AutoNation Hyundai O’Hare responded

Hi Vera, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 30, 2023

Came in to test drive and possibly purchase a new vehicle the day before Thanksgiving around 3:00 in the afternoon. By 7:00pm I had a new 2024 Kona in my driveway. The salesperson (Al) and finance person (To More

by robertzasada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anatoly Pukhovich, Thomas Peterson
Dec 02, 2023 -

AutoNation Hyundai O’Hare responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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