Peacock Hyundai Savannah - Service Center
Savannah, GA
421 Reviews of Peacock Hyundai Savannah - Service Center
Key words: unresponsive, unprofessional, lethargic, incomplete. I had an appointment scheduled for August 2023 for a check-engine light. Due to an unplanned family emergency (my brother died), I asked incomplete. I had an appointment scheduled for August 2023 for a check-engine light. Due to an unplanned family emergency (my brother died), I asked to reschedule. The soonest I could get back on their calendar was the last day of November(!). The instructed me to drop off my car the night before in order to ensure they could look at it early on Thursday. I called 5 times between 8am and 10am the morning of my service, but the service counter never answered. I called a different department (parts) and they said they would physically hand-deliver a note. They still did not call me back. I finally received a call at 3:30pm (the end of my work day). The service person did not get any of my messages, and they were only about to *begin looking* at my car. In other words, they stole an entire day off from me, AND they were not going to have it done until the end of Friday -- now another day off that was not planned. When I picked my car up, the check engine light was still on, even while the car was still in their lot. More
Friendly, efficient and accommodating! Service Manager listened to constructive criticism and responded appropriately. Overall, a positive service experience! Service Manager listened to constructive criticism and responded appropriately. Overall, a positive service experience! More
Excellent service, the new check in area made that process easy. The redesigned dealership is good looking and the new waiting area is large, comfortable, and functional. process easy. The redesigned dealership is good looking and the new waiting area is large, comfortable, and functional. More