Peacock Hyundai Savannah - Service Center

Continuing from the first email. No communication until I finally got Mel she was very good she verified the work was actually warranty work and she actually communicated she would t No communication until I finally got Mel she was very good she verified the work was actually warranty work and she actually communicated she would text me to keep me updated that goes along way with customer satisfaction. Alice was rude. When I told Mel just replace the sensor bc it is covered under warranty don’t do the brakes since y’all have had my car over three weeks and it has been so bad trying to get a straight answer I hear Alice say she can’t get the car if the brakes are kit replaced, I told Mel change he sensor do nothing not covered under the warranty I then heard Alice tell her she will have to sign a release. I feel this was an intimidation tactic that some older customers may have fallen victim to. Alice had already told me it wasn’t warranty work and after having the car three weeks I was having it towed somewhere else it is all of a sudden warranty Mel verified this. I can no longer trust this place. They charged me $800 and had the car 6 weeks for a recall already this year. I finally got the car back and took it straight to a local shop for oil, fluids, tire, brake check…….the brakes did not need changing yet they said t least two more oil changes. I didn’t tell them Hyundai said they HAD to be changed I asked that they check the car and do what it needed. The filled the fluids that is all it needed. So I am sure you can see how this will break any sense of security or trust. Was someone pocketing the money? Is the dealership double dipping with insurance and charging customers?? Alice was adamant that it was not warranty work, I told her fox car and replace brakes bc she said it HAD to be done cost estimate was $1500+ I said fix it I need car safe it’s low mileage but my kids drive it some to it has to be safe. Then after so long no communication and trying desperately to find out what’s going on I needed my car I by the grace of God called and got Mel she actually communicated and helped me. Now after all of this I would like to know why I was charged the almost $800 in April for the recall visit. And why Alice insisted the sensor wasn’t covered under warranty when it was. What’s happening at this dealership? I had been pleased with them when I purchased my first Hyundai sonata for my daughter and when I purchased this Tucson in 2020. They didn’t have this car but helped me find it and made arrangements bc of covid they could go get it. It was a different name and probably ownership them. It is sad how poor the customer service is now. They need organization, direction and communication skills improvement classes. More

Brought my car in for a safety recall and couldn't be more pleased with the service I received. The service department were very polite and accommodating. more pleased with the service I received. The service department were very polite and accommodating. More

They have the most Friendly and helpful staff. With one of the most awesome showroom. With one of the most awesome showroom. More

Had my vehicle in for a recall and issued with my battery, the service rep I dealt with was new to the job and seem a little nervous, but he was nice. We had to use the shuttle for a appt we had as w battery, the service rep I dealt with was new to the job and seem a little nervous, but he was nice. We had to use the shuttle for a appt we had as we weren’t advised it would take all day to complete the recall work and then we were advised our battery needed something that wasn’t in stock, the shuttle driver was super nice, but when we called back for our pick up, the person at the dealership put us on hold and never came back, fortunately, a person that was in the waiting room at the doctors office, overheard our conversation and insisted that she would give us a ride back to the dealership, you never know who God will put in your path to help out, once back at the dealership, apologies were made, we got our car and return the very next day for the work on the battery to be completed. I gave them a five star, because of the effort, and you can’t go anywhere expecting perfection, but kindness is always welcomed. More

The dealer is very nice and friendly they always listen when you have an issue to help you solve it when you have an issue to help you solve it More

Around 55000 miles we had a low oil pressure light coming on intermittently and then we took it to the dealer which it was still under warranty. I was charged for a new oil pressure sensor and the problem wa on intermittently and then we took it to the dealer which it was still under warranty. I was charged for a new oil pressure sensor and the problem was no oil in the engine due to a consumption issue. Then a couple of months goes by and I have low oil pressure light on again. Being a mechanic by trade I checked the oil and it was below the dipstick. Started doing further research, found Hyundai has a problem with oil consumption on this engine. I was sold a low oil pressure sensor for an oil consumption issue. I began questioning why Hyundai is not talking about this. Further research I find Hyundai is being sued in a class action law suit for seized engines for no oil. I took the car back to the dealer and explained I was still having an oil consumption issue. The Automation Hyundai dealer tells me that Hyundai allows a quart of oil every 1000 miles is normal. I have been in this line of work for a long time. A quart of oil every 1000 miles is absurd. That is a full oil change in between oil changes. After setting up another appointment with the dealer I had to wait 3 months for the appointment and on the day of the appointment we are told we will have to leave the car with them for a couple of weeks for them to check it out. My wife asked to speak to a manager at that point because we had already waited 3 months for an appointment. The service writer left and came back and told us that they needed to run an oil consumption test. At that moment I payed for an oil change at the dealer. For the next 3000 miles we brought the car in to have the oil level checked every 1000 miles. They had to add a quart and a half every time. After completing the test. The dealer tells us that we need to have an engine flush and it would be $1200 dollars. I said no and did some more research and found the TSB for the oil consumption issue for our engine from the manufacture and it only pays 2 hours labor for the engine flush test. I contacted the dealer and asked why I am being charged $1200 dollars for an engine flush test that only pays 2 hours labor. They did the engine flush test for free. We were with out the car for another 24 hours. After completing the flush we were told that this repaired the issue. But if the issue continued to let them know. Well in the next 1000 miles it happened again and I had low oil from consumption. Contacted the dealer and told them it did not work. We had to run another oil consumption test and again it failed. (This whole time I am spending money on buying oil to put in this engine in between tests that keeps burning it up.) The service writer told me that he would put in the request to have the engine replaced. A month later after me physically going to the dealer we got an answer on the engine replacement. They only agreed to pay half since the mileage was over the warranty. Had the dealer dealt with the issue when It first came up it would have been under warranty. But by stalling and not communicating with me or my wife. Me having to go to the dealer to get answers is unprofessional. I was charged $2244 for a known issue from Hyundai factory and the consumer has to pay the price. I agreed to pay the half they wanted because we needed the car. In the course of the engine replacement the dealer service broke my alternator and then tried to charge me for it. How is this kind of business practice OK. When we said no because you broke it you fix it. They replaced the alternator. That should have only been a call to let me know what had happened and that they would be replacing it. But instead they broke it and tried to charge me for it. Makes me think how many other people that do not know about cars are being taken advantage of because the dealer does not want to admit their mistake. I have a lot of family members that swear by Hyundai and after this I will not buy another one again. Hyundai does not stand behind their products. More

My vehicle was misdiagnosed and now they want me to pay $1000 to junk it. Try to call General Manager and they don't even have an operator to answer the phone! $1000 to junk it. Try to call General Manager and they don't even have an operator to answer the phone! More

The representative was friendly, courteous and knowledgeable. She took the time to explain the purpose of service being performed on my vehicle and the office and waiting area were very clean. knowledgeable. She took the time to explain the purpose of service being performed on my vehicle and the office and waiting area were very clean. More

Very nice new facility. I arrived right when they opened. They got me right in and I didn’t have to wait to long. I arrived right when they opened. They got me right in and I didn’t have to wait to long. More

The amount of time I waited could have been shorter. It was clean. They explained my bill well. It was clean. They explained my bill well. More