My Review Of AutoNation Nissan Chandler:
We had a wonderful experience purchasing our vehicle from Power Nissan. Our sales rep. was Michael Roberts and he was ABSOLUTELY AMAZING!!! I definitely do not believe we would have had the buying process we did if it wasn’t for him. We were in the market for a used vehicle just to get from point A to point B. Our second car recently took an unexpected crap, I'm sure everyone can relate. We wanted a lower payment on something dependable. We had originally gone to Power Toyota in Tempe to look at a vehicle we saw online. NEVER EVER EVER EVER go to that dealership, they were awful. The sales person was horrid. I can’t even remember his real name as we called him everything but that. Anyway, while I was waiting in the car to leave that dealer, I brought up Power Nissan on my phone to look at their used car inventory where I found a Honda Accord I wanted to look at. So we drove down there. Michael greeted us and was extremely friendly. I had my 4 year old daughter with me and he included her in the process. It was very sweet. We looked at the car, took it for a test drive, and proceeded inside to negotiate financing. The process was very quick and painless. There was a bit of a wait getting into finance because the dealer was busy that day, but no problem as they had a nice play area for my daughter. We were in and out of finance and driving home in our new Honda later that evening. Due to the higher mileage on the Honda we received a phone call a few days later saying that the bank did not want to approve the loan and that we would need to get into a vehicle with lower miles. It was crazy, you would think under normal circumstances this would be an inconvenience and upset us, but they were so apologetic, friendly, and already had a backup plan that I didn’t even blink. We went in later that day and they had a NEWER Honda, with FEWER miles, with LEATHER interior and a MOON ROOF... that we got approved for... oh, and SAME PAYMENT. We dealt with TIM in finance and he was very helpful, got us in and out in a jiffy. The whole time we were there Michael was nothing but apologetic for us having to come back and switch vehicles... WHAT?! We ended up with something even better and of which we are VERY VERY VERY satisfied with. Normally I hate car shopping... in fact, I dread it with my whole being as I do not like "sales" people, however MICHAEL was not that at all. He made us feel welcome and like family. He talked about his grandchildren and made my daughter feel included in the experience. All of that matters a great deal. So even though there were a few issues with the financing and having to come back, none of that even mattered to us because of the service we received. We would definitely tell friends and family about Power Nissan and I suggest you ask for Michael Roberts in Sales and Tim in Finance. They make the experience fast, simple, and easy.
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