This past Friday, I had an appointment with a salesman named "Ken". Here is all his information: Ken O'Donnell, firstname.lastname@example.org, 972-353-0204, AutoNation Nissan Lewisville
I set up a 7:00 pm appointment to see a used car for my friend and finalize a deal on a new Nissan Murano. I called him at 6:30 pm to say we were on our way to have both cars up front. We were both paying cash. To make a long story short, when we arrived, we were told he was with another client, though there were several salesmen just standing around. I asked to see the brilliant Ken, as we had a 7:00 appointment. He came out, introduced himself and said it would just be a few more minutes and had someone else with him. He then whispered something to him, and told me it would just be a few more minutes. The other guy then tried to get us to sit in the classic metal chairs, which we did not. After a while, we were agitated so we went outside as the used car was upfront and unlocked. We started to look at it and my friend sat inside. She needed a car for her 17 year old daughter and had never bought a used car before, so I was tying to make this an easy process for her. Then, what a surprise. The second idiot, who tried to get us to wait, had the new Murano all ready to look at, but then said, I am sorry, but the used car is sold. Seriously? the classic bait for two "women". I then went back into the dealership and said where is brilliant Ken's office? They said he was with a client and I said, "I really did not care". I then proceeded to his office. When I stood in the doorway of his office about the size of my hall closet, he looked shocked, and said "I am with another client", and I said "I could care less". I proceeded to try to tell this moron that I would not buy that new Murano if he gave it to me . Then two other brilliant idiots asked me to go to another room with them. I expressed what Ken did, and said they knew zero about "Sales 101". I have been in sales management my whole career. I then spoke to another AutoNation sales manager at another location, and he said, it is not what it used to be. These guys are just hourly workers and make very little on a sale. Quite frankly, I could care less. Whatever job I have taken on in my life, I put out a 110% and never lied to a client. You can make a friend in 5 minutes, but if you make an enemy, it would take you forever to win them back. This Ken idiot, never even had the intelligence to get back with me to apologize, nor even smart enough to make up a story. All it would have taken was a call when we were on our way to say, "I am so sorry, but the used car was sold". Not this idiot. He thought I would be so thrilled with the Murano, and you know how dumb women are, he could then not just bait me, hook me and sell me.