My first experience with service at this dealership was for a transmission issue on a 2014 Pathfinder. The service rep (Duante) felt he should talk over the customer as I was trying to explain the issue I was having with MY vehicle. Terrible customer service however if you read the responses on here, seems to be the nature of how they treat all of their customers.
My second trip to this dealership for service occurred on 8/26/15 when I dropped off the same 2014 Pathfinder for once again Transmission issues. I dropped the car off at 10:00 AM and received a call from Duante at 12:00 PM stating they would need the car until tomorrow which was no issue. However, this morning 8/27 at 8:30 AM i get a call from Nate saying they have LOST the keys to my car. How in the xxxx do you loose the keys to a customers car. In hind-site when the reason from the call at 12:00 PM the day before stating they would need the car longer was due to the fact they could not find the keys. And instead of stating that at that time, they felt that keeping my car for a full day and perform absolutely no work on it was no big deal to them. Nate was simply saying they needed to program a new key however they need me to bring them my other key in order to do that.
Chuck the service director, whom I also spoke with after my initial visit to this dealership for service and told me at that time he had only been at the dealership for a short time and he was brought in to "FIX" things. Let me tell you Chuck, you are doing a TERRIBLE job if one of the most simple things your department has to do is move a clients car from the service drive to the first parking spot outside of the drive and within that 50 feet, your employees loose a clients key.
I will not be back to this dealership for anything in the future and that includes purchasing a vehicle. There are thousands of dealerships in the DFW area and I know for a fact that NONE of the ones I have ever done business with have had such a poorly run, dysfunctional service department. Take your time and money somewhere else.
I Recommend This Dealer:
Duante - Service Advisor, Chuck -Service Director
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