I don’t normally write bad reviews…only good ones however I have to warn others that might be in the same position as we were. On a Saturday evening around 630pm, we went to AutoNation Lewisville to look at a pre-owned Hyundai Elantra that I had seen online. When we got there, a salesman approached us however when I asked about the Elantra he had no idea where it was. After disappearing for a few minutes he came back and said that it must’ve been under a deal because they had pulled it and taken it to one of their partner lots. There were a few other used cars there within our price range, but I really wanted to test drive an Elantra. I am always afraid of getting a salesman that is too pushy however ours was just the opposite. He was very stand-offish and didn’t say very much. Normally sales people talk to you about the cars and about their features however he wasn’t saying anything. As we were getting ready to leave, he looked on the computer and found a used Elantra at one of their other lots. We followed him there and I drove the Elantra back. I was really pleased with the vehicle so we asked him to run some numbers. I was VERY upfront with him about the fact that we had a trade, would not be doing a down payment…no matter what. We were not desperate for a new car, it was just something we wanted to do. After getting our information he disappeared again for what seemed like 45 minutes. When he came back he had the trade appraisal for our car which was much less than what the KBB value was showing and they wouldn’t budge on it. His paper listed a hefty down payment and the payment was about $100 more a month than what I asked for. We also take our car notes 72 months but he told us there aren’t many lenders who will do that. Which, I’ve never heard of before.
He said that since it was late, no lenders would be available to help us (which I know is bullcrap, we’ve always bought cars in the later evening hours) and that he would call me on Monday morning with what he was able to come up with. I think he just wanted to go home and we were inconveniencing him. Monday morning came and went, no calls. I called him, no answer – left voicemails. I emailed him twice, no answer. I emailed the dealership manager Paul, no response. The reason I was trying to rush it along was that I had found an Elantra at a different dealership that I wanted to check out in the event this wasn’t going to work out. Finally around 430pm I get a call from someone else at the dealership asking if all of our questions were answered. What?? Umm, no…your salesman never even called back. Then he said he would find out and call me back. No call. I finally called that particular guy back, no answer so I left a voicemail. Then someone DIFFERENT called me at around 530pm quoting me another sky high payment amount and said that NO LENDER would accept that payment amount with zero down (we still owed a bit on the trade) and when I asked about upping the trade value to make up for it, he just completely ignored what I said and kept talking. Said he was sorry that they couldn’t help us and that was it!
2 days later we visited Van Hyundai in Carrollton. Found a newer, bigger, more luxurious car (Sentra) with more features and less miles at a lower price! The staff there was great, helpful and attentive. Worked a deal with no money down, paid off our trade and adjusted the price of the car and the interest rate to come within a couple of dollars of where we needed the payment. AND this was around 830pm at night when supposedly no lenders are available (per the guy at AutoNation)??? Hmph. A 72 month note no problem with Capital One.
If you are looking for a car, avoid AutoNation Nissan unless you are paying cash, have a hefty down payment or have above perfect credit – so that they don’t have to do any work for you – because obviously they don’t want to lift a finger to do anything. Oh, and go in the morning because their sales people don’t like to stay up past their 8pm bedtime. Van Hyundai went above and beyond; they got our business along with the business of friends and family who I will refer to them in the future. The day after we purchased at Van Hyundai, I had an email in my inbox from our disappearing AutoNation sales guy that said “would you consider a Sentra?”. Ugh, really?
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Joe Barbee and some guy from finance