We decided to have the vehicle towed to Nissan of Lewisville, because this location was closer to our house. The vehicle was delivered to them on February 4, 2015. My service advisor at this location was Nate Banks. The Lewisville store finally told me my fuel pump needed to be replaced. I agreed to have this work done. I also agreed to have the oil cooler O-ring replaced because it was leaking. I picked my vehicle up on February 6, 2015 and paid $1196.63.
I had to take my vehicle back to Nissan within a week due to gasoline pouring from the bottom as I was pumping gas. They informed me that a bolt was not accurately secured when the fuel pump was installed. They tightened everything up and my car was delivered back to me. I drove my car for a few weeks, but it was exhibiting the same symptoms as before. I called Nate and scheduled an appointment to take my car back. On April 10, 2015 my car was diagnosed and I was told my starter needed to be replaced. I agreed to have the work performed and was able to pick my vehicle up on April 15, 2015 and paid $701.22.
I was back at Nissan on April 24, 2015 because my vehicle was exhibiting the same symptoms. I was told they were going to perform a recall that was previously done on my vehicle to fix the issues I was having. After they performed the recall, I was called to pick up my vehicle, but was unable to pick it up that day because someone hit it. They fixed the bumper and I was told I could pick up the vehicle the following day. I was not able to pick up my vehicle on this day due to it presenting the same symptoms as before. I requested to speak with the manager, because I feel that I have paid money for trial an error fixes. I spoke with Chuck Peretti, the service director, and he informed me that he knew about my situation and had driven my car to try and figure out what was going on. He finally experienced the symptoms I was complaining about. They kept my vehicle for a while, continuing to work on finding the problem. I spoke to Nate on May 15 and he told me my car was throwing a NAT code. He asked me if I had additional keys and I told him yes. I was told that one code leads to another code and another and the repairs could get very costly and he was suggesting I trade my vehicle in if it continues to act up. I took the keys to Nissan and was told they needed to be reprogrammed. During the time of the reprogramming of my keys, I stopped by to talk to Chuck again. I asked him if it was safe to say, that this final finding was the problem all along. He told me that my fuel pump was bad, because it did not exhibit the correct PSI numbers. I have yet to be given the paperwork showing the findings of the low PSI readings. He went on to explain that a starter or a fuel pump will not throw a diagnostic code. I informed him that I do not mind paying for services that are needed, but did not want to pay for trial and error items. I feel that I have been xxxxx and forced to pay for things that did not need to be fixed. My vehicle was delivered to me today May 23, 2015. I spoke with Chuck again today to try and recoup some of the money I have spent. He told me all the items repaired were bad, but I don’t believe that. When I asked him about the PSI readings from my fuel pump, he told me that information is not automatically recorded because the readings are performed on a hand-held device. He was not there when the test was performed and could not give me the information I asked for. I asked him do they physically document the findings, and he said they may have but he was not sure. I find all of this to be unacceptable and unfair. It leads one to believe they are being cheated.
I Recommend This Dealer:
Nate Banks, Chuck Peretti
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