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AutoNation Nissan Tempe - Service Center
Tempe, AZ
370 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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370 Reviews of AutoNation Nissan Tempe - Service Center
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March 30, 2022
They are super friendly which i love and why i ultimately came back. But they said car same day back. Did not happen and no call. I called next morning and they said by noon likely. Did not happen and no cal came back. But they said car same day back. Did not happen and no call. I called next morning and they said by noon likely. Did not happen and no call. Now monday i get told supervisor will call and did not happen. I call just before noon they say lucky all done. Took longer because waiting on the part. Lie because they called me when part arrived to bring my truck at 7 am to get it done same day. I got it there 7:30. My 2022 frontier is less than 5k miles. No loaner is offered and when i get the truck 63 miles were on it. So i took a photo of my current milage at the shop with miles they took it at on their paper. Of course you sign paperwork before you get they key so now what. I called and they took no accountability. Yeah yeah maybe they had to drive it. But 63 miles?? They are so nice and located close i want to go. But no call and make up reasons held it and missed promises time multiple times. They need to communicate and follow up. Sad to say ill have to be idiot to go back. Which who knows. Third time is a charm or my fault for thinking otherwise. More
by GALLOZGRL
Employees Worked With
Carlos.
March 30, 2022
As usual, Service advisor Danny is great! Oil change, cabin filter, fog lamp replace Will definitely return, the lady who made appointment for me on phone also excellent Oil change, cabin filter, fog lamp replace Will definitely return, the lady who made appointment for me on phone also excellent More
by sbradley
Employees Worked With
Danny
March 30, 2022
The entire team, Rafael Muniz Sosa in particular, are helpful and awesome to deal with. They explain everything that needs to be done and makes sure the process does not take too long. helpful and awesome to deal with. They explain everything that needs to be done and makes sure the process does not take too long. More
by ptalaricojr
Employees Worked With
Rafael Muniz Sosa
March 28, 2022
I bought my vehicle from this dealership 12 years ago and have had it serviced here over the years. I would say, things were a far cry from previous visits; however, it has become the way of things since the have had it serviced here over the years. I would say, things were a far cry from previous visits; however, it has become the way of things since the pandemic. My car wasn't washed, the plastic on the drivers seat and paper floor were left in it. I feel a lot of corners were cut. The multi point inspection form had no check or remarks. The thing that got me the most is that I bought a new battery. I had it tested later in the day and the health of the battery was 80 percent of the cold cranking amp fully charged. That was disappointing. I was sold a battery that had been on the shelf a long time. I know there is a 2 year warranty, but I expected better from AutoNation Tempe. I paid for a new battery and should expect the health of the battery to be 100 percent or very near that. Not happy. More
by fruit4harvest
Employees Worked With
N/A
March 25, 2022
My name is Tana not Pana . My experience with AutoNation Tempe was disappointing. I had to take time off work to drop of the car also was told the process was only going to ta My experience with AutoNation Tempe was disappointing. I had to take time off work to drop of the car also was told the process was only going to take 3-4 Hrs. I went back to pick the car 7 hours later and the job wasn't finishes told me after the fact that I will gave to reschudule to complete the job because they didn't hve the part. I just can't leave my work whenever I want too. My experience with AutoNation Tempe extremely poor. More
by Tanagarland
Employees Worked With
Rafael
March 25, 2022
Rafael was very professional and knowledgeable about my car needs and what it didn’t need. I felt confident about the information and the work that was performed on my car. car needs and what it didn’t need. I felt confident about the information and the work that was performed on my car. More
by joyfulgirl93
Employees Worked With
Rafael
March 21, 2022
Service did not fix vehicle they had two weeks and still have The same exact issues, vehicle still doing exactly the same thing I brought it in for, and the check engine light came back on 30 miles after I have The same exact issues, vehicle still doing exactly the same thing I brought it in for, and the check engine light came back on 30 miles after I left the shop. The main issue I brought it in for was not addressed or repaired and I spoke to the service advisor and asked him to recheck to make sure it was fixed a week before I picked it up More
by Eugene Geurink
Employees Worked With
Ivan
