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AutoNation Subaru West - Service Center

Golden, CO

4.6
701 Reviews

701 Reviews of AutoNation Subaru West - Service Center

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September 15, 2021

Great service for a same day booking. Chris in service was excellent. Thx Autonation West! More

by Mjsolano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris the Tremendous
Sep 16, 2021 -

AutoNation Subaru West responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru West! If you have any further questions, please give us a call. We're always happy to help!

September 14, 2021

Very clean and efficient business has comfortable waiting area. The staff is very knowledgeable. The car was ready as promised and all work completed was listed. More

by jimpfia434@gmail.com
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Phillips
Sep 16, 2021 -

AutoNation Subaru West responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 13, 2021

Spent $1100.00 on mechanical services and the initial issue I took my vehicle in wasn’t resolve when they told me it was. Now I have to re-schedule a time to take my vehicle back into the shop and my veh More

by ffdrodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
Sep 16, 2021 -

AutoNation Subaru West responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6120 to discuss what we can do to help.

September 10, 2021

This place is the best! Both for service and to purchase a car. The service staff is great - they were so thorough and explained what needed to be done. I have to drive 2 hours from my home to go here but More

by nancy
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lafay and Tyler Brashears
Sep 13, 2021 -

AutoNation Subaru West responded

Hi Nancy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

September 10, 2021

I just had my 8th Subaru serviced. The visit was productive, quick and pleasant. Adam and Ken were very helpful. I wouldn't take my Outback anywhere else for service. More

by Robb
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken; Adam
Sep 13, 2021 -

AutoNation Subaru West responded

Hi Robb, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!

September 09, 2021

Service people were professional and to the point. Service waiting area was pleasant and well stocked. However I found out some of my annoyances with the new car will continue to be annoyances. More

by Donnad840
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 13, 2021 -

AutoNation Subaru West responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 09, 2021

The service I received was fantastic. The agent I worked with, Trent, was patient and very professional. All agents I in countered during my visit have been very kind and helpful. More

by CM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry I don't remember their names. However, you have a great team in the Service Department.
Sep 13, 2021 -

AutoNation Subaru West responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 09, 2021

I couldn’t be happier . Service manager , Ken Clements went the extra mile and got me some financial help from Subaru. My husband has mild dementia and he drained the transmission fluid instead of the oi More

by corkkerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Clements
Sep 09, 2021 -

corkkerry responded

Thank you Auto Nation Subaru. Ken Clements went out of his way to help . I am a senior citizen and my husband has mild dementia and he drained the transmission fluid instead of the oil and wrecked the transmission. Ken on his own got Subaru to help out and split the cost. Car is great now.

Sep 09, 2021 -

corkkerry responded

Thank you

September 07, 2021

The service I received was excellent. The person I dealt with, Trent Gilliard was very patient, very professional and very nice.. I was not having a good day and that helped a lot! All businesses should h More

by Dabbadee131
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Gilliard
Sep 08, 2021 -

AutoNation Subaru West responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 06, 2021

I absolutely love my CrosTrek. I have taken it to the dealership since 2019 (bought it when it was new) and am very satisfied with the service I have received. I never have to wait long to be checked in More

by ileta_arguello
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Sep 08, 2021 -

AutoNation Subaru West responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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