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AutoNation Toyota Arapahoe - Service Center
Centennial, CO
1,761 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,761 Reviews of AutoNation Toyota Arapahoe - Service Center
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August 02, 2021
A piece of insulation fell off my car from behind the front wheel well, on my 5 year old, well-maintained, 36,000-mile Hylander. Not supposed to happen, but no coverage on the manufacturer's warranty or front wheel well, on my 5 year old, well-maintained, 36,000-mile Hylander. Not supposed to happen, but no coverage on the manufacturer's warranty or the extended warranty. Worst part? $500 to fix, even though the insulation probably costs $2. This is the second time AutoNation has denied coverage (first time was a failed/disfigured seat cushion after two years and 10K miles). More
by goldenbear70
Employees Worked With
Don't recall
July 31, 2021
Efficient, capable service. We have used this dealership for 10 years and have found them to be very capable in repairing our vehicles. They are the reason we purchased a second Toyota for 10 years and have found them to be very capable in repairing our vehicles. They are the reason we purchased a second Toyota More
by Ephiking
Employees Worked With
David Bantock
July 30, 2021
Thanks to David my service on the Toyota was quick and thorough. I had to leave on time and he and the mechanics kept to the script . So nice to know they care with good customer service. thorough. I had to leave on time and he and the mechanics kept to the script . So nice to know they care with good customer service. More
by Sis2CO
Employees Worked With
David Bantock
July 28, 2021
Jason Ledbetter is an awesome agent ! He makes sure that I am happy with any repair services and goes out of his way . Very nice personality and pleasant to talk to . Very knowledgeable as well I am happy with any repair services and goes out of his way . Very nice personality and pleasant to talk to . Very knowledgeable as well More
by jcc80014
Employees Worked With
Jason Ledbetter
July 27, 2021
Worst dealership service dept., nothing but liars and scammers. Had vehicle towed there for an estimate and repair of rodent damage to wire harness on Jul 12. After many calls from myself and the insur scammers. Had vehicle towed there for an estimate and repair of rodent damage to wire harness on Jul 12. After many calls from myself and the insurance adjuster received no estimate as of Jul 21st they had done nothing with my vehicle. They told me they were waiting for approval from my insurance, whereas my insurance told me they have never received anything from Autonation Toyota Arapahoe. All lies… Most concerning they verbally told me the cost of repair was around $500, which simple internet search shows wiring harness replacement runs in the $1000s. Moved the vehicle to Groove Toyota service dept. on Jul 21st, Groove had the estimate to my insurance which was approved and parts ordered the next morning Jul 22 with proper estimate over $4700. Avoid Autonation Toyota on Arapahoe at all cost, what a nightmare! More
by RK
Employees Worked With
Jez
July 27, 2021
It took about ten days (from my call) to obtain a scheduled date for service. The service representative was professional throughout the process; and he kept me informed of the issues as they evolve scheduled date for service. The service representative was professional throughout the process; and he kept me informed of the issues as they evolved. It took longer than expected to complete the service and repairs. (I believe they may be shorthanded in the repair department, but I was otherwise satisfied with the end result.) More
by remiiipoet
Employees Worked With
David Bantock
July 26, 2021
Appointment setup mishandled as Loaner was requested and promised (two weeks prior). The rental agency had no information on the request/requirement so no car was available so was shuttled in the parts tru promised (two weeks prior). The rental agency had no information on the request/requirement so no car was available so was shuttled in the parts truck and had to pay for an Uber back to the shop the next day (after no call to advise car was ready). Truck had a large new clunk / rattle upon its return and as the fuel tank had been pulled for a warranty new fuel pump this was very disturbing. Took the vehicle back for a review and a technician had left the passenger set of the rails as he serviced the AC blower. So it wasn't a loose fuel tank but it required trip back to the dealership. More
by jg.kelly1
Employees Worked With
Jason Ledbetter
July 25, 2021
2 hours for an oil change/tire rotation despite having an appointment. I don't understand why you would make an appointment if you can't take care of the customer at the selected time. appointment. I don't understand why you would make an appointment if you can't take care of the customer at the selected time. More
by jj
Employees Worked With
John Elway
July 24, 2021
I go to Bill Grubb for all my service needs. He is knowledgeable, kind, friendly and always takes care of me and my car. I wouldn’t go anywhere else! knowledgeable, kind, friendly and always takes care of me and my car. I wouldn’t go anywhere else! More
by Gerald Kuzminsky
Employees Worked With
Bill Grubb
July 22, 2021
Service was great! Adam found the problem and repair was made quickly. Hunter was efficient and honest with quote as bd repair. Thank you! Great job guys! made quickly. Hunter was efficient and honest with quote as bd repair. Thank you! Great job guys! More
by Sgloss
Employees Worked With
Hunter and Adam
