AutoNation Toyota Arapahoe - Service Center

Only oil change completed this 8.5 hour visit. Spent entire day trying to figure out why check engine light was on, even tho it had previously been diagnosis and I simply wanted a price quote. entire day trying to figure out why check engine light was on, even tho it had previously been diagnosis and I simply wanted a price quote. More

Took a month to get an appointment for a oil change. When we had our appointment it took 2 1/2 hours. They didn’t greet us when we arrived. They didn’t top off our windshield washer fluids. They tried to ups we had our appointment it took 2 1/2 hours. They didn’t greet us when we arrived. They didn’t top off our windshield washer fluids. They tried to upscale us on stuff we do ourselves so they marked that we refused the 30k service. We checked the engine air filter they marked yellow and it was clean. Last they gave us our keys and we had to hunt for our car in the parking lot and they left all the protective plastic in the car for us to dispose of. More

Exorbitant Service Charges Took our Camry to Autonation Arapahoe to change the Valve Assembly vacuum S and was charged $162 for the Part and $261 for Labor. After research, the Took our Camry to Autonation Arapahoe to change the Valve Assembly vacuum S and was charged $162 for the Part and $261 for Labor. After research, the part can be purchased for $30-$50 and labor by a repair facility would be no more than $100. Autonation was a total rip off with their exorbitant charge of 5 times the price for the part and labor of $173 per hour for 1.5 hours to install. Absolutely STAY AWAY from this Toyota service dealership. Will never use them again. More

Horrible Communications Purchased a car on 5/25/18. Check engine light came on took car back on 6/24. Picked back up on 7/9 not even half way home which is 45 mins away check Purchased a car on 5/25/18. Check engine light came on took car back on 6/24. Picked back up on 7/9 not even half way home which is 45 mins away check engine light came on again. Numerous time tried calling dealership and no return call back from GM. He answers to my review on Google but I much rather have him call me. No communication with me with what's going on with my car...staff just transfer me all over the place waiting for long times to even get someone who can't help me.. More

James Barlow is the service advisor to see James Barlow is an excellent assistant service manager with Autonation Toyota Arapahoe. He was able to diagnose a potential issue with my 4Runner in a James Barlow is an excellent assistant service manager with Autonation Toyota Arapahoe. He was able to diagnose a potential issue with my 4Runner in a shorter than anticipated time frame. He called as soon as the vehicle was done so I could plan my schedule and not have to wait to arrange transportation back to their office (a shuttle is available within 10 miles of the dealership). The service department is kept very clean and your car is taken care of. Score one for James and Autonation Toyota service. I'll definitely be back the next time I need service. More

Great Prompt, punctual and polite service. The service here is I have found is quicker than expect. They also give decent recommendations to lengthen the li Prompt, punctual and polite service. The service here is I have found is quicker than expect. They also give decent recommendations to lengthen the life of the vehicle More

Terrible Service Center I had an absolutely terrible experience here. What should have been a max 2 hour appointment for an oil change and new tires took over 4 hours. Finall I had an absolutely terrible experience here. What should have been a max 2 hour appointment for an oil change and new tires took over 4 hours. Finally I approached the service center and asked what was going on. My car was ready and was just sitting in the lot, but nobody had come to get me. The service center offered to give me a $20 discount on a $130 alignment if I was waited yet another half an hour. In other words, the compensation for my wait would be to spend another $110 on an additional service. At that point, I had already wasted half the day and couldn’t wait any longer. I actually need an alignment but was so frustrated with the poor service that I decided to take my business elsewhere. Needless to say, I will not be returning to this dealership for any future service. More