AutoNation Toyota Gulf Freeway

Kevin is a great service advisor. I recommend him to all Kevin is a great service advisor. I recommend him to all my friends and family. I think he has been at this location for a long time and he is alway Kevin is a great service advisor. I recommend him to all my friends and family. I think he has been at this location for a long time and he is always ready to help me with regular service as well as the occasional breakdown! I will continue to use this dealership. Thanks Kevin! More

CHAMPION TOYOTA CERTIFIED LIARS! I purchased what I was CHAMPION TOYOTA CERTIFIED LIARS! I purchased what I was led to believe by Champion Toyota's web page, and salesman John Nguyen what was a "Certified CHAMPION TOYOTA CERTIFIED LIARS! I purchased what I was led to believe by Champion Toyota's web page, and salesman John Nguyen what was a "Certified Toyota Tacoma". What I actually received for the additional cost of a Certified vehicle was an "AS-IS" used truck. After taking the vehicle to work the night after I bought it, my co-workers popped the hood and laughed when a latex mechanic's glove was tied around the oil filler tube instead of an oil cap. After comparing the included Certified Toyota Inspection report with my vehicle, it became clear that this vehicle had not been "Certified at all. The vehicle failed to meet Toyota Certified Standards in numerous areas; seats stained, cigarette burn on door panel, valet key instead of required master key, large rock chip on windshield, alignment off, transmission shifting erratically, and suspension too soft. To make matters worse, the finance department was just as bad. I was offered a interior protection package at a reduced cost and was still not interested until the finance representative told my and I that the warranty covered rips, tears, cigarette burns, and stains, and that the interior would be replaced if it was ever damaged. After agreeing to purchase the additional $400.00 dollar plan, I contacted the warranty company the following week to get clarification on the coverage. They laughed at me when I told them what Champion Toyota told me was covered. The plan actually covered nothing more than stain removal. I contacted Mr. Nguyen and let him know my concerns. Champion Toyota initially took interest in my problems, and the finance manager agreed to remove the interior warranty from my purchase price. I was then contacted by the service manager, who said he would address all of the issues with my vehicle, and personally oversee another Certification Inspection. I dropped the truck off and left it for three full days. (I was never offered a rental vehicle). When I picked up the truck three days later, the vehicle seemed to be in the condition it should have been sold to me in the first place. However, after inspecting the vehicle further, it was apparent that the front bumper support was missing six fasteners and was held on only by the plastic bumper cover. The alignment was also never addressed as the vehicle still pulled and the steering wheel was off still off center. Although I attempted to resolve this case of Deceptive Trade with the dealer, and Toyota Customer Service, the Sales Manager was unwilling to refund me any of the additional cost for the Certification that was never done. I gave this dealership numerous chances to give me what I actually paid for, however they refused to compensate me for their obvious deception, and incompetence. I would not recommend this dealer to anyone that wants to ensure they are treated fairly, and honestly. This dealer has sunk to a new low in a car buying experience. More

My wife & I purchased a 2011 Sienna from Champion Toyota on February 27th, 2010. Ryan Albritton (their Internet sales manager)worked with us for 2 months as the 2011 Sienna was starting to arrive at dealers on February 27th, 2010. Ryan Albritton (their Internet sales manager)worked with us for 2 months as the 2011 Sienna was starting to arrive at dealerships towards the end of February. I received quotes from another dealer through the Sams auto buying program. Ryan beat the best deal by over $500. He was very professional and all prices and promises made by him were honored exactly as negotiated. He obtained the exact model with the equipment we wanted and even made a repair to our 2005 Sienna at no cost to us and when we went to pick up the 2005 he had even detailed the entire car! If you are looking for a Toyota and want to be dealt with honestly and professionally I highly recommend contacting Ryal Albritton at Champion Toyota at their gulf freeway location in Houston. More

Pros: Well, buying the car was pretty smooth. Good price.Cons: They wouldn't tell me my interest rate until after I spent hours there and was already signing all the paperwork. They gave me an estima price.Cons: They wouldn't tell me my interest rate until after I spent hours there and was already signing all the paperwork. They gave me an estimate on how much the interest rate would be and when I was signing the paper work I found out it was almost triple what they originally quoted me. I decided to buy the car anyway cause I figured I can just get an independent loan later and pay it off. Then, they gave me a "We OWE" sheet that said they would fix my mirrors. I went to get it fixed, they said they need the paper. I asked for a copy. They told me they will call me one the parts come in. I called them a bunch of times and went there a couple of times and they said they are still waiting on the parts. A month later, I call them and talk to the parts department and some guy told me by mistake that they never ordered my parts. They were not planning to fix it at all, they were just hoping I would forget. More

These people do not know what they are doing. Customer service is xxxx poor. Getting someone on the phone is impossible. Having them return a phone call is like pulling teeth. I will never deal with this service is xxxx poor. Getting someone on the phone is impossible. Having them return a phone call is like pulling teeth. I will never deal with this dealership again. I hope you never have to either. I wanted to pay for my car in full. I made a down payment and was told I would be able to pay off the balance through a transfer of funds from my account a couple of days later. The finance person was clueless about how I could set it up with my bank. He just hands me a piece a paper with an account # that he wrote down. Not very official documentation if I'd say so. While at my bank, my representative tells me they need more information. I contact the account manager of Champion's Toyota and she seems to not want to deal with me or the bank. The process took nearly 2 hours to settle. I thought that was going to be the end of it. A couple of days later, the sales rep calls me wondering if I paid. He leaves me 2 messages. I call him and inform him of the transfer. He said he would check on it and call me back. No follow up. I called and left several messages. I called the finance rep. No follow up. I spoke to another finance rep. He said he would check on it and call me back. No follow up. These people suck. More

I went in to test drive a Corolla and wanted to know the ball park price. I was first asked to sign an "entering into negotiations" agreement. I did. But the numbers were not pleasant, this made me get up f ball park price. I was first asked to sign an "entering into negotiations" agreement. I did. But the numbers were not pleasant, this made me get up from the table. That act changed the attitude of the sales guy, he got serious and waved the agreement, telling me that I was bond to buy the car. I started laughing and walked away. I knew not sign any papers, but justed wanted to see how pushy the dealership was. They are dishonest and try to sneak in the credit application without clearly stating the purpose. So, go in test drive, but dont sign a xxxx thing. And remember you can always walk out and go some where else. More

If i could give a 0 score i would on overall experience. If i could give a 0 score i would on overall experience. When i arrived, no one came out to see what i was interested in. I walked around for a li If i could give a 0 score i would on overall experience. When i arrived, no one came out to see what i was interested in. I walked around for a little while, but then went inside to find someone that could answer my questions. Samuel Guerrero was my "sales consultant." We talked and looked at different Tacomas for a while and test drove a nice 4x4 model with the TRD edition. The only complaint i have with Samuel is that when i asked to see a breakdown of what options it had, he changed the subject. I didn't want to buy a car that day and was upfront with Samuel about that. He asked me what price it would take to get the car out the door with me in it that day, i named a price and he said "ok." But since i didn't want to buy a car and had told him, i still was uncomfortable with the deal. I made that clear, but he still proceeded with the transaction. Then, when i was on the phone with my car insurance company, i backed out of the deal and went home because i wanted to think about it. (once again, when i showed up i said i didn't want to buy a vehicle that day) Two days later, i went back after stopping by a nearby dealer. The nearby dealer said he could beat the price on a 2007 instead of a 2006 which made me a little annoyed that they had said it was "such a great deal." I assume the extra costs were associated with the "options" that Samuel had avoided telling me about. So, when i showed up 2 days later... Samuel was with a customer and either didn't recognize me or gave me the cold shoulder at first. Then i made eye contact with him and initiated the "hello." He said he "would be right with me." After a few minutes, i confronted him again and asked if i could just have a printout of the price we had agreed on the night before so i could think about it and also see if i could get a better price. He said he'd work on it. A few more minutes passed and i went outside with my (2) friends who had accompanied me this day. We looked at the trucks a little bit and then a large African American male, who i was informed was the "sales manager" came out to talk to us. The last time i was there he had talked to some other people and was very abrasive, pushy, and unprofessional. When he came outside, he immediately started talking AT us. I tried to respond a few times and he would have no part of that. He said that we were very rude and my action was immoral asking for a written quote so i could "go get it beaten by twelve dollars." I started to tell him that unless it was a sizeable difference, i'd stick with Samuel who had kept me there (some-what against my will) until 11:15 the night before. But i couldn't get my sentence out before he cut me off. He said that he heard i had stayed there until 11:15 acting like i was going to buy the truck and then just left. I managed to tell him i was upfront about not having a desire to buy a truck that day, and he dismissed that comment and went back to insulting my integrity. So, i left with my friends (who had walked away well before i, in disgust) The time i was there before, he (rude sales manager) had sat down with a fairly timid and extremely polite family and proceeded to tell them that he couldn't get the color (i believe it was a camery) and that it was either take it or leave the deal that he was giving them that night. He gave them "12" minutes to decide. (maybe it was 10 minutes?) And the guy just asked for a written quote so he could think about it. HE LEFT ALSO (without buying a car) The girl who was originally helping him told him that she was being pushy because less than 2% of people come back. NO WONDER! With horrible service like that and pushy sales people backed up by a rude and bully of a sales manager. More

It is the worst toyota dealer in Texas for used or new car. I been looking for a car for the past several months, mainly I was browsing the internet and I came across a car that I liked and it happened to car. I been looking for a car for the past several months, mainly I was browsing the internet and I came across a car that I liked and it happened to be at Champion Toyota, even though I knew it was not a good dealership, but I took my chances because the price was reasonable. They lied to me that there was nothing wrong with the car and if after I purchase the car and something goes wrong then I can always bring it back. I fell for it like every other car buyer, till I drove the car home. The next morning my car would not start and I called the sales man and he said its a used car and not under warranty, and that I have to repair it on my own. More

I suppose that a positive evaluation of a car dealership depends on the person you interact with. Our sales person was Dave Ragan, and our interaction was of the highest quality possible. He did everything depends on the person you interact with. Our sales person was Dave Ragan, and our interaction was of the highest quality possible. He did everything right, and we purchased a new Toyota. We departed with the feeling that we that we had not only purchased a new vehicle but discovered an excellent dealership, Champion, and acquired a new friend, Dave Ragan. More

Our family have been loyal Toyota customers for the last 20 years. We have bought 5 Toyotas. We have never been treated more rudely at a car dealership than at Champion Gulf Freeway!!! First, they bait 20 years. We have bought 5 Toyotas. We have never been treated more rudely at a car dealership than at Champion Gulf Freeway!!! First, they bait and switched us to come to the dealership. The vehicle that was promised to be in stock was not found. Then they tried to sell us a newer model and would not give us a price quote until we test drove the car. When we decided to leave, Marion became rude and told us that "We don't need your #@!@# business" and that we were on private property. I would strongly recommend you avoid this dealership with horrible customer service and find a better one in Houston. More