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AutoNation Toyota Gulf Freeway

Houston, TX

4.6
1,186 Reviews

12111 Gulf Freeway Suite 1

Houston, TX

77034

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Showing 1,186 reviews

May 15, 2024

Appalled by the this dealership. They are taking advantage of people who don’t know better. They tripled the cost of labor required (by the book) for a repair on an estimate. When co More

by S0m
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Marcus
May 16, 2024 -

AutoNation Toyota Gulf Freeway responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 489-2097. We look forward to hearing from you.

May 12, 2024

Ignores customer once cash hS changed on new car. It came with damage underneath that I knew nothing about or I would not have bought at this dealership. Service writer at 6 months tucked. The year More

by Frustrated
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wasn't told.
May 14, 2024 -

AutoNation Toyota Gulf Freeway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2097 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Jun 03, 2024 -

Frustrated responded

Treat your customers with respect. Don't laugh and blow them off when they have concerns.

May 10, 2024

Terrible experience. My car has been having mechanical issues since I’ve purchased it. I’m currently without it because it wasn’t properly inspected. The expectation when More

by nayc
Recommend Dealer
No
Employees Worked With
Steve, Ryan
May 12, 2024 -

AutoNation Toyota Gulf Freeway responded

Hello, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2097 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

April 26, 2024

Came over here to buy a vehicle for my son. Mr Aziz helped me out to buy the vehicle. He is awesome and very honest. I highly recommend him. I was completely impressed with this dealership prof More

by Yasmeenanwar7288
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aziz, Abid
Apr 29, 2024 -

AutoNation Toyota Gulf Freeway responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 15, 2024

Upon arrival we were greeted by friendly professional who inquired on our needs and proceeded to work towards that goal. He did not waste our time showing us vehicles out of our price range or below our expe More

by Sdoughty001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Garcia
Apr 18, 2024 -

AutoNation Toyota Gulf Freeway responded

Hello, we're happy to hear you had a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 29, 2024

Aziz was my salesman. He took great care of me and was very professional. He put me in the car I wanted with no issues. Was in and out in record time. More

by Tracystp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aziz
Apr 02, 2024 -

AutoNation Toyota Gulf Freeway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 27, 2024

Finding my right car was easy at this dealership and the staff were amazing , made my whole process very easy. I will be a forever customer . More

by Pdsampson59
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Edward
Mar 29, 2024 -

AutoNation Toyota Gulf Freeway responded

Hello, it means so much to us that you chose our dealership! We look forward to your next visit! Take care!

March 26, 2024

Very helpful and respectful of everything and my time. I had a great experience overall. More

by emmagaines
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will S.
Mar 28, 2024 -

AutoNation Toyota Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 25, 2024

The entire team at AutoNation Toyota Gulf Freeway did an excellent job helping me with my purchase. Despite arriving late, Shakeel Firdous and the Floor Manager never made me feel pressured to close the dea More

by Jeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shakeel Firdous, Ivan Verde, Floor Manager, Theresa (Tint)
Mar 28, 2024 -

AutoNation Toyota Gulf Freeway responded

Hi, we are pleased to hear you had such a positive experience with us, Jeremy! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 17, 2024

Aziz & Carlos helped me to get a brand new Camry 2024 ! Super helpful , honest highly recommend ! More

by Rosa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aziz and Carlos
Mar 19, 2024 -

AutoNation Toyota Gulf Freeway responded

Hi Rosa, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Mar 19, 2024 -

AutoNation Toyota Gulf Freeway responded

Hi Rosa, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!