AutoNation Toyota Irvine

Watch the service writers! They will sell you services you don't need and then when you come looking for an explanation.... they vanish! Customer Care is no better, only wanting to hear the good stories; you don't need and then when you come looking for an explanation.... they vanish! Customer Care is no better, only wanting to hear the good stories; they don't have time to listen to valid complaints. This is the most convenient dealership to me, but they won't be seeing any more of my money! Don't be fooled by their slick attitude, if they can get away with it, they'll take your money and do the bare minimum for it. More

My little sister took in her Brand new Scion Xa with less than 3000 miles for the first oil change, which was supposedly free of charge for the first 2 or 3 oil changes. Dealer ended up telling her that her than 3000 miles for the first oil change, which was supposedly free of charge for the first 2 or 3 oil changes. Dealer ended up telling her that her car needs a service and rotate the tires (tires were like brand new, she barely drove the car), gave her the discount for the free oil change and still charged her over $24 for just rotating tires? Are they ripping my sister off because she is a young adult right out of high school? Plus, instead of correcting the steering wheel not being straight while the car drives straight when it's brand new, now the steering wheel and alignment are both worse than before after they touched it. Charged $24 for tire rotation and with no car wash? All other dealers near by gave oil change without discount at $24.95 (V6) and gave a car wash. What's going on??? More

High pressure is not enough to describe it. They switch and bait, they give you the run-around, all the tricks of the trade just to get you to sign the paper. The sales person(s) I dealt with knew less abo and bait, they give you the run-around, all the tricks of the trade just to get you to sign the paper. The sales person(s) I dealt with knew less about the vehicle I was interested in than I did, and anytime someone is selling you a product and they don't know anything about it - well that's just bad business and doesn't inspire much confidence, now does it?<br>The Solara I was interested in wouldn't start without a jump. Then, when the sales person drove it out of the lot he managed to nick the rear on a curb. While test driving the vehicle kept stalling (due to the 'dead' battery) yet the sales person tried to pan it off as 'normal for this vehicle - it will not do that later' (I guess once I had signed the paper?). <br>Anyway, once I was done with the test drive, respectfully declined the offer to look at possible financing (I had made up my mind not to buy here) the manager of course had to try and reel me in, please fill out survery papers, 'today I can let you have that car for a bargain' etc. <br>I went and bought a MB C230 instead. Very happy with that decision.<br>By the way, why do sales people always try to run your credit even if you tell them you're paying cash and don't want them to run the credit? It affects your credit score you know.<br><br>P.S. Been to two other Toyota dealers - they also use the same tactics to try and get you to commit. Is there an in-house Toyota sales school or something? More

I cannot describe how horrible this dealership was. We bought the right car but I can say without hesitation that we made a HUGE mistake in allowing Power Toyota to sell this vehicle. They can't seem to g bought the right car but I can say without hesitation that we made a HUGE mistake in allowing Power Toyota to sell this vehicle. They can't seem to get anything right and go out of their way to screw things up. DO NOT BUY FROM THIS DEALER IF YOU VALUE YOUR TIME AND MONEY. They are not honest and use high pressure tactics to get you to buy at a higher rate than necessary. More

Our experience with this dealership has been nightmarish, to say the least... and it's not over! We bought a brand-new vehicle 3 weeks ago. First night, the battery was dead, and they said they were sendin to say the least... and it's not over! We bought a brand-new vehicle 3 weeks ago. First night, the battery was dead, and they said they were sending someone to help. That someone decided (after stringing us along repeatedly) that it was too much hassle to actually come, so they left me (8 mo. pregnant) and my family stranded for 3 hours, before I finally got someone to use THEIR AAA service to get us a jump (and we were only about 10-15 miles from the dealership!) The sales experience was awful, and filled with bait & switch tactics. We agreed on a set price and payment on Saturday night, and Sunday morning, they were claiming that we were only going to get a lease. $28,000 for a LEASE??? I don't think so. THEN, they didn't even call to get a payoff amount for our trade-in for well over 2 weeks so my old bank almost auto-withdrew a payment for a car I didn't have. NOW, we get a call saying that we need to bring our first payment in and pay it directly to them, AND we need to do it TODAY! (all information previously stated, including our paperwork shows our first payment due next month). To top it off, we STILL have not received a single piece of paperwork about our warrantee, roadside assistance, etc. etc. More

This was the worst experience! Three weeks I tried to get someone to find me a Corolla S with a sunroof. After many, many phone calls, emails and three visits I was told that there is not one Corolla S get someone to find me a Corolla S with a sunroof. After many, many phone calls, emails and three visits I was told that there is not one Corolla S in the entire state of California with a sunroof, that I would HAVE to buy a car from their lot and put one in myself. These people were rude and offered no advice at all. After the third exhausting, frustrating visit I went to a Nissan dealer and bought one on the spot, which had every single thing I wanted already on it. Power Toyota in Irvine have the rudest salesmen of any dealer I have have ever been to. AND, I was paying Cash! They missed out on my easy buy! More

I was happy when I originally purchased my car at Power Toyota Irvine. However, I have found their service department to be totally incompetent, unreliable, and a complete insult to customer service. Both Toyota Irvine. However, I have found their service department to be totally incompetent, unreliable, and a complete insult to customer service. Both the workers and managers have no ability to communicate or take responsibility for mistakes. I would eagerly steer anyone away from dealing with these people. More

pushed me very hard, and gave me 14% APR first. Finally change to 10% with $2000 increase in price.<br>I was in 10am, and they didn't let me go till almost 1:00pm even I claimed I was starving repeatedly. change to 10% with $2000 increase in price.<br>I was in 10am, and they didn't let me go till almost 1:00pm even I claimed I was starving repeatedly. More