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AutoNation Toyota Spokane Valley

Spokane Valley, WA

Overview
Reviews
4.8
1,212 Reviews
As one of the largest Toyota dealerships in Eastern Washington, AutoNation Toyota Spokane Valley can cater to all of your automobile needs. Our showroom is located in Spokane Valley, on E Sprague Ave directly north of Dishman Hills. Featuring one of the largest inventories of new and used Toyota cars, trucks, and SUVs around, AutoNation Toyota Spokane Valley is the go-to place for all things Toyota. Whether you're experiencing a Toyota for the first time, or are a long-time Toyota owner, our team at AutoNation Toyota Spokane Valley looks forward to your visit!
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8600 East Sprague Avenue

Spokane Valley, WA

99212

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Showing 1,212 reviews

September 15, 2011

This is my third purchase from Appleway Toyota, Mike Workman as my salesman. Mike was very patetient and always treated me with respect. He has never been pushy as to what I purchased or the time that i More

by Ahille
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Workman
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Sep 16, 2011 -

AutoNation Toyota Spokane Valley responded

It was my pleasure helping you purchace all 3 cars over the years. I'm really happy that your satisfied, and felt I had treated you in a poitive way. I strive to make sure every one leaves here feeling good about their purchace. I also want you to know that I am here to take care of your vehicle needs anytime in the future. Thanks again for the kind words and I look forward in working with you again. Sincerely, Mike Workman Appleway Toyota 509-924-1444

August 18, 2011

Poor attention to detail in the paperwork. Mileage was 10 time more than was stated. They failed to get a few signatures from my wife and threatened to repossess the car. More

by buyer1943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jim s.
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Aug 26, 2011 -

AutoNation Toyota Spokane Valley responded

Mr. Cregan, Hello, my name is Rich Costa and I am one of the sales managers here at Appleway Toyota. I have tried to contact you along with my fellow sales manager Matt Dawson. I was hoping to take a moment of your time to discuss what went wrong here at the dealership. I have read your comments and received your survey from Toyota. When the word "they" is used, it pains me greatly. I hope there are instead, someone, or a couple of people I can have a talk with to make sure nothing like this happens in the future. Please give me a call or just email me back at your convienence so I may get a little more information from you please. Your comments are greatly appreciated and I would like to address them if I could. I look forward to hearing from you. Rich Costa Sales Manager Appleway Toyota (509) 924-1444

Aug 26, 2011 -

AutoNation Toyota Spokane Valley responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please get back to me at your earliest convienence sir. Rich Costa Sales Manager Appleway Toyota 924-1444

Aug 27, 2011 -

buyer1943 responded

Matt contacted me and told me he would help me resolve the paperwork issue. I received the paperwork 5 days after I was told it was in the mail. I sent it back the day after I received it and have revived no confirmation from anyone at appleway that you now have everything you need. I work night shift and email not telephone is the best way to reach me.

Aug 27, 2011 -

buyer1943 responded

I would also appreciate your direct number or email if you want to communicate.

Aug 30, 2011 -

AutoNation Toyota Spokane Valley responded

Mr. Cregan, I apologize I thought I had listed my direct number and e-mail address. I have also verified and confirmed that we have received everything we need. If you could contact myself or our Customer Relations Manager, Janine Underdahl at your earliest conveience I would appreciate it. I look forward to hearing from you. Rich Costa 509-999-9210 Cell costar1@autonation.com Janine Eldredge-Underdahl 509-688-8341 eldredgej@autonation.com

Sep 15, 2011 -

AutoNation Toyota Spokane Valley responded

This is in response to the customer review by Buyer1943. We would like to address his concerns with Appleway and attempt to resolve them to his satisfaction. Unfortunately, after repeatedly trying to contact him by phone and email as he had requested we do, we have had absolutely no contact back from this customer via phone, email or any other form of communication. We have been given no opportunity by this customer to settle any concerns he may have encountered during his sales experience with us. Here at Appleway we strive to exceed our customer’s expectations and our staff is trained to do everything possible to ensure that our customer’s have an “Excellent” experience. At Appleway Toyota, customer service is standard equipment. If we had been given the opportunity to work out the customer’s concerns, we are 100% confident that we could have found a resolution that was to the customer’s satisfaction. Sincerely, Appleway Toyota Management

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