My Review Of AutoNation Toyota Spokane Valley:
Settling on a price was fast. Getting the paperwork filled out was a joke. I would never advise anyone to purchase their Toyota from Appleway Toyota. Brian Rohn (I might be spelling his last name wrong) was disrespectful, condescending, and useless. Although I continued to say I already have my loan set up through my credit union he continued to try and get me to sign documents I would refuse to sign. He wasted 45 minutes of my time just to get my correct address for all my documents. Instead of simply getting my correct information and entering it on all my documents, he continued to waste my time saying, "I could probably get you a better interest rate." And asking questions about my loan (which is absolutely none of his business.) Because I was not doing a loan through them he did not want to let me walk out of the store that night with my car. I told him I am not waiting for him to fill out my paperwork. I told him to have it ready for me the next morning @ 11AM. When I got to Appleway Toyota I was greeted by Jason Morgan (A no-B.S. salesman. Which I appreciate.) He brought me to Jason Bisquera another loan department worker who had my paperwork ready to be signed. Jason Bisquera was respectful, efficient, and professional.
My paperwork was prepared by Brian Rohn the night before and all the paperwork was incorrect. Every paper had different zip codes for my address, and my name was spelled incorrect on half the paperwork. It did not make any sense to me how he could have screwed up a simple job as to entering my information.
I would never advise another to take a loan out through Appleway Toyota. I would only advise having your loan ready through your credit union or bank prior to purchasing your vehicle, or purchase it with cash. If the person dealing with your paperwork is Brian Rohn, ask for someone else to work with you and your paperwork immediately. He will waste your time, he will speak to you in a demeaning tone, and he will fill out your paperwork incorrectly.
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